Support team hand over plan
-
Hi, I work on the support team (as a software developer). Thus far I haven't seen from what I have searched on the net, a good support team hand over plan. Basically I would like to know what are the key things that we as the support team members should be looking for, from the project team. Thanks,
--------------------------------- There is life outside coding.
-
Hi, I work on the support team (as a software developer). Thus far I haven't seen from what I have searched on the net, a good support team hand over plan. Basically I would like to know what are the key things that we as the support team members should be looking for, from the project team. Thanks,
--------------------------------- There is life outside coding.
Well, a good start would be to get a copy of the acceptance criteria for the project. If you don't know what is being accepted, you won't know what the client is expecting. Obviously, you'll need a copy of the designs, but you should also get information such as release components, version numbers, source repository configuration, configuration settings, project setup files and so on. Ideally, you should have a member of the support team working alongside the development team for a period of time prior to the handover. They would then become the support product "champion".
Deja View - the feeling that you've seen this post before.
-
Hi, I work on the support team (as a software developer). Thus far I haven't seen from what I have searched on the net, a good support team hand over plan. Basically I would like to know what are the key things that we as the support team members should be looking for, from the project team. Thanks,
--------------------------------- There is life outside coding.