RegNow - A Company Beneath Contempt: A Study in Fraud, Negligence and Incompetence [modified]
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RegNow - A Company Beneath Contempt: A Study in Fraud, Negligence and Incompetence For those who are not familiar with RegNow, it is a software registration company, a company that ostenstibly handles the money end for commercial software developers. When trial users of your software decide to buy, they are directed to a RegNow sponsored page that gets their name, credit card info, etc. and sends them a software key. RegNow and most other software registration companies online are now owned by the monopolistic conglomerate Digital River. My experiences with RegNow started back in February. The way your relationship with them works as a software vendor/developer is that they get a percentage of each sale. Otherwise no other money exchanges hands between you and them, i.e. they don't charge you any other fee for their services other than the commission they make. This is significant because I believe they could be exploiting the fact that no actual money exchanges hands to possibly claim they have no contractual responsibilities to you. So if there are problems with your order page, they can send you polite e-mails saying they are looking into it, but with a tacit assumption on their end that they don't actually have to do anything (and in fact they probably won't, and rather just wait for you to leave in frustration.) But anyway, back in February I set up my order page and product at RegNow. I chose the option to use SoftwarePassport to protect my software and generate a key for it. I did not know at the time (and had to find out for myself as they didn't tell me) that the RegNow version of SoftwarePassport will not protect DLL's. As a result, I had to ask them to delete my product on their end so I could start over from scratch. (If you have a faulty product setup at RegNow, they have to delete it, you cannot delete it yourself.) So anyway I had them delete my product and I started over. This time I chose another option for generating a software key that is fully documented by them: using a custom key-generating algorithm. You write your own program that outputs a key and send RegNow the source code for it. This is the program that is executed and generates a key when the user orders the software on their site. So anyway, that is what I did - I wrote my own key-generating program - no big deal. However, my order page never worked. Five months later it still doesn't work. When the user hits 'order now', either it never returns, or if it does the place where the key is suppos
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RegNow - A Company Beneath Contempt: A Study in Fraud, Negligence and Incompetence For those who are not familiar with RegNow, it is a software registration company, a company that ostenstibly handles the money end for commercial software developers. When trial users of your software decide to buy, they are directed to a RegNow sponsored page that gets their name, credit card info, etc. and sends them a software key. RegNow and most other software registration companies online are now owned by the monopolistic conglomerate Digital River. My experiences with RegNow started back in February. The way your relationship with them works as a software vendor/developer is that they get a percentage of each sale. Otherwise no other money exchanges hands between you and them, i.e. they don't charge you any other fee for their services other than the commission they make. This is significant because I believe they could be exploiting the fact that no actual money exchanges hands to possibly claim they have no contractual responsibilities to you. So if there are problems with your order page, they can send you polite e-mails saying they are looking into it, but with a tacit assumption on their end that they don't actually have to do anything (and in fact they probably won't, and rather just wait for you to leave in frustration.) But anyway, back in February I set up my order page and product at RegNow. I chose the option to use SoftwarePassport to protect my software and generate a key for it. I did not know at the time (and had to find out for myself as they didn't tell me) that the RegNow version of SoftwarePassport will not protect DLL's. As a result, I had to ask them to delete my product on their end so I could start over from scratch. (If you have a faulty product setup at RegNow, they have to delete it, you cannot delete it yourself.) So anyway I had them delete my product and I started over. This time I chose another option for generating a software key that is fully documented by them: using a custom key-generating algorithm. You write your own program that outputs a key and send RegNow the source code for it. This is the program that is executed and generates a key when the user orders the software on their site. So anyway, that is what I did - I wrote my own key-generating program - no big deal. However, my order page never worked. Five months later it still doesn't work. When the user hits 'order now', either it never returns, or if it does the place where the key is suppos
I feel obligated to report I did find another software registation company a couple of weeks ago - iPortis.com. My product was up and running with them with zero problems the day after I talked to them. (The algorithm and everything else.) I have no desire to plug iPortis, except to say they were the very first company I encountered after ditching RegNow, and somehow they were able to do their job.
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RegNow - A Company Beneath Contempt: A Study in Fraud, Negligence and Incompetence For those who are not familiar with RegNow, it is a software registration company, a company that ostenstibly handles the money end for commercial software developers. When trial users of your software decide to buy, they are directed to a RegNow sponsored page that gets their name, credit card info, etc. and sends them a software key. RegNow and most other software registration companies online are now owned by the monopolistic conglomerate Digital River. My experiences with RegNow started back in February. The way your relationship with them works as a software vendor/developer is that they get a percentage of each sale. Otherwise no other money exchanges hands between you and them, i.e. they don't charge you any other fee for their services other than the commission they make. This is significant because I believe they could be exploiting the fact that no actual money exchanges hands to possibly claim they have no contractual responsibilities to you. So if there are problems with your order page, they can send you polite e-mails saying they are looking into it, but with a tacit assumption on their end that they don't actually have to do anything (and in fact they probably won't, and rather just wait for you to leave in frustration.) But anyway, back in February I set up my order page and product at RegNow. I chose the option to use SoftwarePassport to protect my software and generate a key for it. I did not know at the time (and had to find out for myself as they didn't tell me) that the RegNow version of SoftwarePassport will not protect DLL's. As a result, I had to ask them to delete my product on their end so I could start over from scratch. (If you have a faulty product setup at RegNow, they have to delete it, you cannot delete it yourself.) So anyway I had them delete my product and I started over. This time I chose another option for generating a software key that is fully documented by them: using a custom key-generating algorithm. You write your own program that outputs a key and send RegNow the source code for it. This is the program that is executed and generates a key when the user orders the software on their site. So anyway, that is what I did - I wrote my own key-generating program - no big deal. However, my order page never worked. Five months later it still doesn't work. When the user hits 'order now', either it never returns, or if it does the place where the key is suppos
Do not use any Digital River services, as they will block your accounts, your order page styles without any reason. Use Plumus instead.
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RegNow - A Company Beneath Contempt: A Study in Fraud, Negligence and Incompetence For those who are not familiar with RegNow, it is a software registration company, a company that ostenstibly handles the money end for commercial software developers. When trial users of your software decide to buy, they are directed to a RegNow sponsored page that gets their name, credit card info, etc. and sends them a software key. RegNow and most other software registration companies online are now owned by the monopolistic conglomerate Digital River. My experiences with RegNow started back in February. The way your relationship with them works as a software vendor/developer is that they get a percentage of each sale. Otherwise no other money exchanges hands between you and them, i.e. they don't charge you any other fee for their services other than the commission they make. This is significant because I believe they could be exploiting the fact that no actual money exchanges hands to possibly claim they have no contractual responsibilities to you. So if there are problems with your order page, they can send you polite e-mails saying they are looking into it, but with a tacit assumption on their end that they don't actually have to do anything (and in fact they probably won't, and rather just wait for you to leave in frustration.) But anyway, back in February I set up my order page and product at RegNow. I chose the option to use SoftwarePassport to protect my software and generate a key for it. I did not know at the time (and had to find out for myself as they didn't tell me) that the RegNow version of SoftwarePassport will not protect DLL's. As a result, I had to ask them to delete my product on their end so I could start over from scratch. (If you have a faulty product setup at RegNow, they have to delete it, you cannot delete it yourself.) So anyway I had them delete my product and I started over. This time I chose another option for generating a software key that is fully documented by them: using a custom key-generating algorithm. You write your own program that outputs a key and send RegNow the source code for it. This is the program that is executed and generates a key when the user orders the software on their site. So anyway, that is what I did - I wrote my own key-generating program - no big deal. However, my order page never worked. Five months later it still doesn't work. When the user hits 'order now', either it never returns, or if it does the place where the key is suppos
I signed up with RegNow years ago and never used them. I don't like not having control over my own money. Paypal is really the best way to go. You can find a file server for your app for hosting if you don't have your own server or virtual server and then just put the payment link on your website.
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RegNow - A Company Beneath Contempt: A Study in Fraud, Negligence and Incompetence For those who are not familiar with RegNow, it is a software registration company, a company that ostenstibly handles the money end for commercial software developers. When trial users of your software decide to buy, they are directed to a RegNow sponsored page that gets their name, credit card info, etc. and sends them a software key. RegNow and most other software registration companies online are now owned by the monopolistic conglomerate Digital River. My experiences with RegNow started back in February. The way your relationship with them works as a software vendor/developer is that they get a percentage of each sale. Otherwise no other money exchanges hands between you and them, i.e. they don't charge you any other fee for their services other than the commission they make. This is significant because I believe they could be exploiting the fact that no actual money exchanges hands to possibly claim they have no contractual responsibilities to you. So if there are problems with your order page, they can send you polite e-mails saying they are looking into it, but with a tacit assumption on their end that they don't actually have to do anything (and in fact they probably won't, and rather just wait for you to leave in frustration.) But anyway, back in February I set up my order page and product at RegNow. I chose the option to use SoftwarePassport to protect my software and generate a key for it. I did not know at the time (and had to find out for myself as they didn't tell me) that the RegNow version of SoftwarePassport will not protect DLL's. As a result, I had to ask them to delete my product on their end so I could start over from scratch. (If you have a faulty product setup at RegNow, they have to delete it, you cannot delete it yourself.) So anyway I had them delete my product and I started over. This time I chose another option for generating a software key that is fully documented by them: using a custom key-generating algorithm. You write your own program that outputs a key and send RegNow the source code for it. This is the program that is executed and generates a key when the user orders the software on their site. So anyway, that is what I did - I wrote my own key-generating program - no big deal. However, my order page never worked. Five months later it still doesn't work. When the user hits 'order now', either it never returns, or if it does the place where the key is suppos
They are still in business and still defrauding their customers. I just ordered PDF Editor for Mac by AnyBizSoft. The supplied link downloaded the Windows version and no registration code. They said that if I wanted anything different, I could take it up with AnyBizSoft. Maybe AnyBizSoft would come through but I'm on deadline and don't have time to wait. $50 down the drain. Beware - Digital River/regNow = FRAUD.