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  4. Users hate your app's awful UX

Users hate your app's awful UX

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  • K Kent Sharkey

    Computerworld[^]:

    A study sponsored and released by mobile enterprise app development platform Kony today indicates that if users hate your app, it's probably more about the look and feel than it is about functionality.

    Sorry, thought you should know

    L Offline
    L Offline
    Lost User
    wrote on last edited by
    #2

    Appearance is everything, content is nothing. Welcome to the 21st century, the age of Celebrity :rose:

    How do you know so much about swallows? Well, you have to know these things when you're a king, you know.

    D Sander RosselS M 3 Replies Last reply
    0
    • L Lost User

      Appearance is everything, content is nothing. Welcome to the 21st century, the age of Celebrity :rose:

      How do you know so much about swallows? Well, you have to know these things when you're a king, you know.

      D Offline
      D Offline
      den2k88
      wrote on last edited by
      #3

      Well, if an app provides just a few functionalities but works flawlessly it is a good app indeed. On the other hand it may have all the functions in the world but if it causes massive amounts of swearing, threats to the phone and so on then it is not. It is mainly the philosophy behind the standard microtools of Unix, like grep, sort, uniq... they do 1 thing and they do it well.

      Geek code v 3.12 GCS d--- s-/++ a- C++++ U+++ P- L- E-- W++ N++ o+ K- w+++ O? M-- V? PS+ PE- Y+ PGP t++ 5? X R++ tv-- b+ DI+++ D++ G e++>+++ h--- r++>+++ y+++* Weapons extension: ma- k++ F+2 X

      1 Reply Last reply
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      • K Kent Sharkey

        Computerworld[^]:

        A study sponsored and released by mobile enterprise app development platform Kony today indicates that if users hate your app, it's probably more about the look and feel than it is about functionality.

        Sorry, thought you should know

        Kornfeld Eliyahu PeterK Offline
        Kornfeld Eliyahu PeterK Offline
        Kornfeld Eliyahu Peter
        wrote on last edited by
        #4

        It is very easy to fix... On the first presentation remind the audience that the UX design by the best designer studio (name one distant)...In my experience that improves the feedback a hundred times...

        Skipper: We'll fix it. Alex: Fix it? How you gonna fix this? Skipper: Grit, spit and a whole lotta duct tape.

        "It never ceases to amaze me that a spacecraft launched in 1977 can be fixed remotely from Earth." ― Brian Cox

        K 1 Reply Last reply
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        • L Lost User

          Appearance is everything, content is nothing. Welcome to the 21st century, the age of Celebrity :rose:

          How do you know so much about swallows? Well, you have to know these things when you're a king, you know.

          Sander RosselS Offline
          Sander RosselS Offline
          Sander Rossel
          wrote on last edited by
          #5

          It's all great if your app can do everything the user needs to do, but if a user can't find which buttons to press to make it work the app is as useful as a bucket full of lemurs on the Eiffel tower (yes, that's not very useful indeed).

          My blog[^]

          public class SanderRossel : Lazy<Person>
          {
          public void DoWork()
          {
          throw new NotSupportedException();
          }
          }

          V R 2 Replies Last reply
          0
          • Kornfeld Eliyahu PeterK Kornfeld Eliyahu Peter

            It is very easy to fix... On the first presentation remind the audience that the UX design by the best designer studio (name one distant)...In my experience that improves the feedback a hundred times...

            Skipper: We'll fix it. Alex: Fix it? How you gonna fix this? Skipper: Grit, spit and a whole lotta duct tape.

            K Offline
            K Offline
            Kent Sharkey
            wrote on last edited by
            #6

            All too sadly true. The 'expert' from another city is always much more clever than your own developers. :sigh:

            TTFN - Kent

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            • Sander RosselS Sander Rossel

              It's all great if your app can do everything the user needs to do, but if a user can't find which buttons to press to make it work the app is as useful as a bucket full of lemurs on the Eiffel tower (yes, that's not very useful indeed).

              My blog[^]

              public class SanderRossel : Lazy<Person>
              {
              public void DoWork()
              {
              throw new NotSupportedException();
              }
              }

              V Offline
              V Offline
              Vark111
              wrote on last edited by
              #7

              Sander Rossel wrote:

              a bucket full of lemurs on the Eiffel tower

              I don't know. If I was up high enough and could see below me, I might find quite a few uses for a bucket full of lemurs up there.

              1 Reply Last reply
              0
              • L Lost User

                Appearance is everything, content is nothing. Welcome to the 21st century, the age of Celebrity :rose:

                How do you know so much about swallows? Well, you have to know these things when you're a king, you know.

                M Offline
                M Offline
                mikepwilson
                wrote on last edited by
                #8

                Nah. Not the same issue. Usability seems to be the last concern of a great many developers, and it's apparent in the absolute crap they produce.

                1 Reply Last reply
                0
                • K Kent Sharkey

                  Computerworld[^]:

                  A study sponsored and released by mobile enterprise app development platform Kony today indicates that if users hate your app, it's probably more about the look and feel than it is about functionality.

                  Sorry, thought you should know

                  Sander RosselS Offline
                  Sander RosselS Offline
                  Sander Rossel
                  wrote on last edited by
                  #9

                  I did a demo on a new application I developed a while back. The customer needed to use it in an environment where mouse and keyboard are available, but not very practical (due to dirty work/dirty hands) and so the entire application was build for a touch screen, big buttons, big textboxes, everything big to support a dirty- and fat-fingered, touch, factory environment. I gave the demo in a room where I didn't have a touch screen. The user hated it, said the application looked as if we went 10 years back in time! Of course I wasn't thrilled to hear that! So this is kind of how the conversation went. Customer: "I don't like how this application looks. Everything works with touch nowadays, phones and tables, and you're still using a mouse, its as if we go back 10 years in time!" Me: "But you'll have a touch screen in production environment..." Customer: "And will that work?" Me: "Yes." Customer: "In that case it looks very nice, I was just afraid I had to use a mouse!" Apparently the big UI (which looked like other applications they were already using) didn't ring a bell. Also, using a mouse is so 2004... Users... :sigh:

                  My blog[^]

                  public class SanderRossel : Lazy<Person>
                  {
                  public void DoWork()
                  {
                  throw new NotSupportedException();
                  }
                  }

                  D 1 Reply Last reply
                  0
                  • Sander RosselS Sander Rossel

                    I did a demo on a new application I developed a while back. The customer needed to use it in an environment where mouse and keyboard are available, but not very practical (due to dirty work/dirty hands) and so the entire application was build for a touch screen, big buttons, big textboxes, everything big to support a dirty- and fat-fingered, touch, factory environment. I gave the demo in a room where I didn't have a touch screen. The user hated it, said the application looked as if we went 10 years back in time! Of course I wasn't thrilled to hear that! So this is kind of how the conversation went. Customer: "I don't like how this application looks. Everything works with touch nowadays, phones and tables, and you're still using a mouse, its as if we go back 10 years in time!" Me: "But you'll have a touch screen in production environment..." Customer: "And will that work?" Me: "Yes." Customer: "In that case it looks very nice, I was just afraid I had to use a mouse!" Apparently the big UI (which looked like other applications they were already using) didn't ring a bell. Also, using a mouse is so 2004... Users... :sigh:

                    My blog[^]

                    public class SanderRossel : Lazy<Person>
                    {
                    public void DoWork()
                    {
                    throw new NotSupportedException();
                    }
                    }

                    D Offline
                    D Offline
                    den2k88
                    wrote on last edited by
                    #10

                    My situation exactly - in food manifacturing plants you must have resistive touchscreen to cope with gloves, and BIG buttons to accept gloves designed for industrial freezers. Also we must account for daltonism so the choice of colours is reduced. Furthermore, due to the first designs dating 1996 we are stuck, for stock compatibility, to 1024x768 pixel. Hellish, but every customer praise us for the ease of use - much less for the setup which is almost arcane :D

                    Geek code v 3.12 GCS d--- s-/++ a- C++++ U+++ P- L- E-- W++ N++ o+ K- w+++ O? M-- V? PS+ PE- Y+ PGP t++ 5? X R++ tv-- b+ DI+++ D++ G e++>+++ h--- r++>+++ y+++* Weapons extension: ma- k++ F+2 X

                    1 Reply Last reply
                    0
                    • Sander RosselS Sander Rossel

                      It's all great if your app can do everything the user needs to do, but if a user can't find which buttons to press to make it work the app is as useful as a bucket full of lemurs on the Eiffel tower (yes, that's not very useful indeed).

                      My blog[^]

                      public class SanderRossel : Lazy<Person>
                      {
                      public void DoWork()
                      {
                      throw new NotSupportedException();
                      }
                      }

                      R Offline
                      R Offline
                      Ravi Bhavnani
                      wrote on last edited by
                      #11

                      :thumbsup: /ravi

                      My new year resolution: 2048 x 1536 Home | Articles | My .NET bits | Freeware ravib(at)ravib(dot)com

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