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  4. Are Chatbots the Future of Sales and Customer Service?

Are Chatbots the Future of Sales and Customer Service?

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  • V Offline
    V Offline
    Vaibhav Shah Techuz
    wrote on last edited by
    #1

    Chatbots are highly efficient and are proven to provide excellent customer service. They are quick, friendly, provide solutions to the queries and are available round the clock. That’s the reason the number of online business integrating these chatbots is increasing more than ever. Even customers find it helpful as they get instant assistance for their queries. These chatbots are now highly advanced and can perform human-like tasks such as ordering a drink, pizza or even booking an airline ticket.

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    • V Vaibhav Shah Techuz

      Chatbots are highly efficient and are proven to provide excellent customer service. They are quick, friendly, provide solutions to the queries and are available round the clock. That’s the reason the number of online business integrating these chatbots is increasing more than ever. Even customers find it helpful as they get instant assistance for their queries. These chatbots are now highly advanced and can perform human-like tasks such as ordering a drink, pizza or even booking an airline ticket.

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      Digital Harry
      wrote on last edited by
      #2

      Yes, chatbots are still trending technology in 2019 for any online businesses like travel portal, social media chatbots and many more.

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      • V Vaibhav Shah Techuz

        Chatbots are highly efficient and are proven to provide excellent customer service. They are quick, friendly, provide solutions to the queries and are available round the clock. That’s the reason the number of online business integrating these chatbots is increasing more than ever. Even customers find it helpful as they get instant assistance for their queries. These chatbots are now highly advanced and can perform human-like tasks such as ordering a drink, pizza or even booking an airline ticket.

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        RajeevSB
        wrote on last edited by
        #3

        It most definitely is. With Artificial Intelligence (AI) and Machine learning you can get the highly sophisticated bot based conversations that replicate human conversation.

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        • V Vaibhav Shah Techuz

          Chatbots are highly efficient and are proven to provide excellent customer service. They are quick, friendly, provide solutions to the queries and are available round the clock. That’s the reason the number of online business integrating these chatbots is increasing more than ever. Even customers find it helpful as they get instant assistance for their queries. These chatbots are now highly advanced and can perform human-like tasks such as ordering a drink, pizza or even booking an airline ticket.

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          HasanRaza90
          wrote on last edited by
          #4

          In a way yes, but no/never, let me explain in detail. Chatbots can definitely answer a few queries, also they are available 24/7 which gives a sense of presence to a business, but that's about it as they are really not effective in generating sales, convincing a client or even calming a client in case of some mishap with order product etc.

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          • H HasanRaza90

            In a way yes, but no/never, let me explain in detail. Chatbots can definitely answer a few queries, also they are available 24/7 which gives a sense of presence to a business, but that's about it as they are really not effective in generating sales, convincing a client or even calming a client in case of some mishap with order product etc.

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            jkirkerx
            wrote on last edited by
            #5

            I agree. Some are useful such as Verizon for buying a phone, but others are useless such as buying a car. The automated ones are stupid, and I find myself asking the chat bot if your a bot or real human. I wouldn't use one unless it was well funded with humans.

            If it ain't broke don't fix it Discover my world at jkirkerx.com

            Richard DeemingR 1 Reply Last reply
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            • J jkirkerx

              I agree. Some are useful such as Verizon for buying a phone, but others are useless such as buying a car. The automated ones are stupid, and I find myself asking the chat bot if your a bot or real human. I wouldn't use one unless it was well funded with humans.

              If it ain't broke don't fix it Discover my world at jkirkerx.com

              Richard DeemingR Offline
              Richard DeemingR Offline
              Richard Deeming
              wrote on last edited by
              #6

              NB: The account you're replying to was a spammer: Hidden link spammer (HasanRaza90)[^]


              "These people looked deep within my soul and assigned me a number based on the order in which I joined." - Homer

              "These people looked deep within my soul and assigned me a number based on the order in which I joined" - Homer

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              • V Vaibhav Shah Techuz

                Chatbots are highly efficient and are proven to provide excellent customer service. They are quick, friendly, provide solutions to the queries and are available round the clock. That’s the reason the number of online business integrating these chatbots is increasing more than ever. Even customers find it helpful as they get instant assistance for their queries. These chatbots are now highly advanced and can perform human-like tasks such as ordering a drink, pizza or even booking an airline ticket.

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                satya bharti
                wrote on last edited by
                #7

                Yes of course, even in many websites the chatbots are doing their work easily.

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                • V Vaibhav Shah Techuz

                  Chatbots are highly efficient and are proven to provide excellent customer service. They are quick, friendly, provide solutions to the queries and are available round the clock. That’s the reason the number of online business integrating these chatbots is increasing more than ever. Even customers find it helpful as they get instant assistance for their queries. These chatbots are now highly advanced and can perform human-like tasks such as ordering a drink, pizza or even booking an airline ticket.

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                  Sarbjit Grewal
                  wrote on last edited by
                  #8

                  Yes, as per my view, chatbots are the future of sales and customer services. artificial intelligence has become a vital part of the sales as well as marketing.

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                  • V Vaibhav Shah Techuz

                    Chatbots are highly efficient and are proven to provide excellent customer service. They are quick, friendly, provide solutions to the queries and are available round the clock. That’s the reason the number of online business integrating these chatbots is increasing more than ever. Even customers find it helpful as they get instant assistance for their queries. These chatbots are now highly advanced and can perform human-like tasks such as ordering a drink, pizza or even booking an airline ticket.

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                    Adam Kowalski Dec2021
                    wrote on last edited by
                    #9

                    Of course! Chatbots are one of the most effective channels of communication and they make the workflow more efficient and faster. So I'm sure they are here to stay!

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