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ibtogo64.dll error

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  • D Offline
    D Offline
    Dhyanga
    wrote on last edited by
    #1

    I am using a software from our vendor. The software works well in some machines, but get an error "[FireDAC][Phys][IBLite]-314. Cannot load vendor library [ibtogo64.dll]" on other machines. All of these machines have 64 bit Windows 10 Enterprise OS. And the ibtogo64.dll file is present in the same folder where the software exe file is located, in all of the machines. I would really be grateful, if someone could point me to right direction on how to resolve this issue. Thank you.

    Dhyanga

    L 1 Reply Last reply
    0
    • D Dhyanga

      I am using a software from our vendor. The software works well in some machines, but get an error "[FireDAC][Phys][IBLite]-314. Cannot load vendor library [ibtogo64.dll]" on other machines. All of these machines have 64 bit Windows 10 Enterprise OS. And the ibtogo64.dll file is present in the same folder where the software exe file is located, in all of the machines. I would really be grateful, if someone could point me to right direction on how to resolve this issue. Thank you.

      Dhyanga

      L Offline
      L Offline
      Lost User
      wrote on last edited by
      #2

      Dhyanga wrote:

      right direction on how to resolve this issue.

      Contact the vendor of the library.

      D 1 Reply Last reply
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      • L Lost User

        Dhyanga wrote:

        right direction on how to resolve this issue.

        Contact the vendor of the library.

        D Offline
        D Offline
        Dhyanga
        wrote on last edited by
        #3

        I did. The vendor said it is my computer issue. I had someone from IT look into it, who said that there is no known issue.

        Dhyanga

        L Richard DeemingR 2 Replies Last reply
        0
        • D Dhyanga

          I did. The vendor said it is my computer issue. I had someone from IT look into it, who said that there is no known issue.

          Dhyanga

          L Offline
          L Offline
          Lost User
          wrote on last edited by
          #4

          Well there is no way anyone here can guess what the error could be. We have no idea what this library is for, what application you are using to access it, or what the error message means. So the first thing to do is to find out what that error message means, and work from there.

          D 1 Reply Last reply
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          • L Lost User

            Well there is no way anyone here can guess what the error could be. We have no idea what this library is for, what application you are using to access it, or what the error message means. So the first thing to do is to find out what that error message means, and work from there.

            D Offline
            D Offline
            Dhyanga
            wrote on last edited by
            #5

            Thanks for your input!

            Dhyanga

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            • D Dhyanga

              I did. The vendor said it is my computer issue. I had someone from IT look into it, who said that there is no known issue.

              Dhyanga

              Richard DeemingR Offline
              Richard DeemingR Offline
              Richard Deeming
              wrote on last edited by
              #6

              If the vendor won't support their own product, which you have presumably paid for, then demand a refund and find a better alternative.


              "These people looked deep within my soul and assigned me a number based on the order in which I joined." - Homer

              "These people looked deep within my soul and assigned me a number based on the order in which I joined" - Homer

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