0x8000401a - The server process could not be started because the configured identity is incorrect. Check the username and password.
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I have an application downloaded and installed by user. The main GUI executable uses a secondary COM EXE Server. During installation (Installshield) I put 2 values into the registry to tell Windows I want this COM EXE Server to run as the 'Interactive User'. * The reason why this is done isn't the clearest thing to me, apparently It's been done in the past so that this COM EXE Server can run as a service, this isn't the case now. The application is deployed onto thousands of computers. Recently I have this guy who installs but fails to run my application on 3 of his computer (4'th one succeeds), my application spits back the error '0x8000401a'. 0x8000401a = The server process could not be started because the configured identity is incorrect. Check the username and password. From what I understand Windows doesn't really want to allow him to create an instance of my COM EXE Server. My question is what can be causing this ? He said he's both a local and network Administrator, nothing problematic (that he can see). Can someone give me a clue/hint/direction about this error ? thanks