Best Issue Tracking Tool
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Hi y'all, I am evaluating issue tracking tools. General requirements are: 1. Intuitive, flexible UI. 2. Windows client and web interface. 3. Test case management. 4. Flexible creation of fields and values for issues. 5. Good reporting capability. 6. Dashboard-like feature to present team members with concise summary of issues assigned to them. Here's the workflow that I envision: Test engineer generate test cases and enter them into tool. Test engineer performs test case and finds defect. Defect details are entered into the tool's database. Email is sent to development lead to notify of new defect in database. Development lead evaluate defect and assign defect to developer. Email is sent to developer to notify of new defect assignment. Developer makes a correction attempt and change defect state to fixed. Test engineer who found defect is notified of fix by email. Test engineer verify fix and either reopen issue if not fixed or close issue if fixed. In lieu of, or in addition to email notifications, a nice dashboard-like feature where all team members can look to see state changes in issue database relevant to them would be nice. For example, instead of receiving email notification, a new defect report shows up in the development lead's dashboard, a new defect assignment shows up in the developer's dashboard, and fixed defects ready for verification shows up on the tester's dashboard. Team member would check the dashboard a few times a day, or perhaps get Outlook-like balloon notification of new issue events from a system tray icon if using the Windows client. If someone have used a bug tracking tool that meets these requirements and support the above workflow, please let me know. Thanks, Quoc
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Hi y'all, I am evaluating issue tracking tools. General requirements are: 1. Intuitive, flexible UI. 2. Windows client and web interface. 3. Test case management. 4. Flexible creation of fields and values for issues. 5. Good reporting capability. 6. Dashboard-like feature to present team members with concise summary of issues assigned to them. Here's the workflow that I envision: Test engineer generate test cases and enter them into tool. Test engineer performs test case and finds defect. Defect details are entered into the tool's database. Email is sent to development lead to notify of new defect in database. Development lead evaluate defect and assign defect to developer. Email is sent to developer to notify of new defect assignment. Developer makes a correction attempt and change defect state to fixed. Test engineer who found defect is notified of fix by email. Test engineer verify fix and either reopen issue if not fixed or close issue if fixed. In lieu of, or in addition to email notifications, a nice dashboard-like feature where all team members can look to see state changes in issue database relevant to them would be nice. For example, instead of receiving email notification, a new defect report shows up in the development lead's dashboard, a new defect assignment shows up in the developer's dashboard, and fixed defects ready for verification shows up on the tester's dashboard. Team member would check the dashboard a few times a day, or perhaps get Outlook-like balloon notification of new issue events from a system tray icon if using the Windows client. If someone have used a bug tracking tool that meets these requirements and support the above workflow, please let me know. Thanks, Quoc
I would take a look at FogBugz. It doesn't support all features (especially 4.) but there's a good reason. See http://www.fogcreek.com[^] -- LuisR
Luis Alonso Ramos Intelectix - Chihuahua, Mexico Not much here: My CP Blog!