Tata Indicom... [modified]
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Hi all, Long time... Just wanted to know if there are enough people from India here who also have had a bad experience of Tata Indicom Broadband. In my case... Well, let me tell the whole story later on (privately). But for the time being, suffice it to say that Tata Indicom *falsely* charged me, disconnected my service ahead of the payment due date (because I didn't pay that false charge), and then, have managed to drag on the whole matter in a very irresponsibe and harrassing manner for a year now! In the meanwhile, I finally decided to disconnect the whole connection. They agreed. But they still haven't settled the accounts. Their customer service department calls me anytime *on their own*, comes up with crazy questions or explanations, false accounts data, whatever... Then, the representative "promises" to check the matter again and "come back soon," and then whimsically disappears... I cannot track responsibility--forget customer service (those Indian BPO Success Story incompetnants), even Managers who answer the case do not stay the same... Even my family is completely lost as to how to deal with this particular thing (menace, actually)... I am wondering if calling together all the people who have suffered at Tata Indicom's hands might not be a good idea... That alone can teach this Ratan Tata led prestigious company a lesson! (Please note, I am right now only concerned with cable Broadband.... Their dial-up "solution" is another story.) Sorry I had to come back to the lounge after a really long time (years) only this way... But there simply was no other way left--they deal with my 'net connection!! And they just called me half an hour back, which was, literally, more than the 25th time (may be 100th time) in about a years' time, and I decided enough is enough!! So, just let me know if you too have been made to suffer by Tata Indicom, and now want to do something about it. Ajit -- modified at 12:57 Wednesday 25th July, 2007
------- Nature, to be commanded, must be obeyed. (Francis Bacon) Nature, to be apprehended, must be obeyed. (Ayn Rand)
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Hi all, Long time... Just wanted to know if there are enough people from India here who also have had a bad experience of Tata Indicom Broadband. In my case... Well, let me tell the whole story later on (privately). But for the time being, suffice it to say that Tata Indicom *falsely* charged me, disconnected my service ahead of the payment due date (because I didn't pay that false charge), and then, have managed to drag on the whole matter in a very irresponsibe and harrassing manner for a year now! In the meanwhile, I finally decided to disconnect the whole connection. They agreed. But they still haven't settled the accounts. Their customer service department calls me anytime *on their own*, comes up with crazy questions or explanations, false accounts data, whatever... Then, the representative "promises" to check the matter again and "come back soon," and then whimsically disappears... I cannot track responsibility--forget customer service (those Indian BPO Success Story incompetnants), even Managers who answer the case do not stay the same... Even my family is completely lost as to how to deal with this particular thing (menace, actually)... I am wondering if calling together all the people who have suffered at Tata Indicom's hands might not be a good idea... That alone can teach this Ratan Tata led prestigious company a lesson! (Please note, I am right now only concerned with cable Broadband.... Their dial-up "solution" is another story.) Sorry I had to come back to the lounge after a really long time (years) only this way... But there simply was no other way left--they deal with my 'net connection!! And they just called me half an hour back, which was, literally, more than the 25th time (may be 100th time) in about a years' time, and I decided enough is enough!! So, just let me know if you too have been made to suffer by Tata Indicom, and now want to do something about it. Ajit -- modified at 12:57 Wednesday 25th July, 2007
------- Nature, to be commanded, must be obeyed. (Francis Bacon) Nature, to be apprehended, must be obeyed. (Ayn Rand)
Ajit Jadhav wrote:
Tata Indicom.
I'll sum it up. TataIndicom = sunvabitz. Go for Airtel.
He's become a household word in the Lounge. A whole new phraseology has evolved. Post a link or reply with a smiley and rose, and you've made a "Satipsism". So what? It's an interesting thing about the Internet, the evolution (as in change, not progress) of tone, quality, terminology, etc. -Marc Clifton. Best wishes to Rexx[^
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Ajit Jadhav wrote:
Tata Indicom.
I'll sum it up. TataIndicom = sunvabitz. Go for Airtel.
He's become a household word in the Lounge. A whole new phraseology has evolved. Post a link or reply with a smiley and rose, and you've made a "Satipsism". So what? It's an interesting thing about the Internet, the evolution (as in change, not progress) of tone, quality, terminology, etc. -Marc Clifton. Best wishes to Rexx[^
so you mean that going to airtel will solve the problem posed by tata indicom of charging that "extra" amount and not settleing the account etc etc.
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Hi all, Long time... Just wanted to know if there are enough people from India here who also have had a bad experience of Tata Indicom Broadband. In my case... Well, let me tell the whole story later on (privately). But for the time being, suffice it to say that Tata Indicom *falsely* charged me, disconnected my service ahead of the payment due date (because I didn't pay that false charge), and then, have managed to drag on the whole matter in a very irresponsibe and harrassing manner for a year now! In the meanwhile, I finally decided to disconnect the whole connection. They agreed. But they still haven't settled the accounts. Their customer service department calls me anytime *on their own*, comes up with crazy questions or explanations, false accounts data, whatever... Then, the representative "promises" to check the matter again and "come back soon," and then whimsically disappears... I cannot track responsibility--forget customer service (those Indian BPO Success Story incompetnants), even Managers who answer the case do not stay the same... Even my family is completely lost as to how to deal with this particular thing (menace, actually)... I am wondering if calling together all the people who have suffered at Tata Indicom's hands might not be a good idea... That alone can teach this Ratan Tata led prestigious company a lesson! (Please note, I am right now only concerned with cable Broadband.... Their dial-up "solution" is another story.) Sorry I had to come back to the lounge after a really long time (years) only this way... But there simply was no other way left--they deal with my 'net connection!! And they just called me half an hour back, which was, literally, more than the 25th time (may be 100th time) in about a years' time, and I decided enough is enough!! So, just let me know if you too have been made to suffer by Tata Indicom, and now want to do something about it. Ajit -- modified at 12:57 Wednesday 25th July, 2007
------- Nature, to be commanded, must be obeyed. (Francis Bacon) Nature, to be apprehended, must be obeyed. (Ayn Rand)
you can take them to the consumer court or threaten them that you will take them to the consumer court (unless you are absolutly sure that you are on the right side) then they will come up with a solution. It worked for me on few occations.
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so you mean that going to airtel will solve the problem posed by tata indicom of charging that "extra" amount and not settleing the account etc etc.
I assumed the problem just by seeing the message title. If it's tataindicom, that's a pure b*llsh*t. The support team is simply a bunch of b*stards. I had a fight with them, and at the end of the argument, gave them a k*ck on their a*se. Now their router is with me. If they come back again asking for it, they will get the kick again. They seriously tested my patience to the max. Damn, anyway atleast their mini router is getting along well with my airtel connection saving 100rs / month. There's where I can thank them atleast.
He's become a household word in the Lounge. A whole new phraseology has evolved. Post a link or reply with a smiley and rose, and you've made a "Satipsism". So what? It's an interesting thing about the Internet, the evolution (as in change, not progress) of tone, quality, terminology, etc. -Marc Clifton. Best wishes to Rexx[^
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you can take them to the consumer court or threaten them that you will take them to the consumer court (unless you are absolutly sure that you are on the right side) then they will come up with a solution. It worked for me on few occations.
I did threaten them with the consumer court. Seems like they are a very "hardened" lot. I am on the right side. Here is how. (The *sequence* of events is exact though the dates given here are only indicative.) June 8. The connection is down due to their fault. (The fault is at their intermediate box for their cables--not their remote server as such. It's a hardware fault.) July 1: They charge me for the whole month of June. The connection is still not restored on this date. Their representative confirms this (but on phone: I have no written proof) July 5: I stop checking if the connection is restored or not. July 10: They say they had repaired the fault (in hardware). But neither I nor other people in my home know about this because we were not at home. July 20: I speak with them--to let them know that the service is still not on. (But I have no documentary proof of having spoken with them.) They promise to check up and come back. July 22: They disconnect my service (in software), because, according to them, I didn't pay the bill for the month of June. [Do see and cross check below]. July 25: This is their official last date to pay the bill for June! Disconnections become effective at 5 PM on this day. But it's already 3 days they have already disconnected for non-payment. I fail to understand why!! July 26 2006 to July 25, 2007: The disconnected service is never restored. Any time I ask why, they ask me to pay, in effect, for the time that the service was down due to their fault. They also have sent 4-5 times strange-looking people, without any advance intimation, to collect the cable modem from me (while they had been sitting on my deposit). Every such a time, I have called them up and also sent message through these modem-collecting people that (i) Tata Indicom should confirm in writing or by email that they will return my deposit (after deductions, *if any*); and (ii) Tata Indicom should let me know in advance the name of the representative who will come to collect the modem, the date (and time, if possible) when he will come. But this one of Ratan Tata's MNCs hate committing themselves in writing anywhere. They do not send a single email--they always call!! BTW, out of approx. 15 times that I spoke with their *accounts* people, (i.e. over and above 100+ times I spoke with their customer service), out of these 15, approx. 5 people confirmed, over phone, that my point was valid and that I *will* "get credit" for the wrong billing. Apparently, other 10+ decided otherwise. Or p
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I assumed the problem just by seeing the message title. If it's tataindicom, that's a pure b*llsh*t. The support team is simply a bunch of b*stards. I had a fight with them, and at the end of the argument, gave them a k*ck on their a*se. Now their router is with me. If they come back again asking for it, they will get the kick again. They seriously tested my patience to the max. Damn, anyway atleast their mini router is getting along well with my airtel connection saving 100rs / month. There's where I can thank them atleast.
He's become a household word in the Lounge. A whole new phraseology has evolved. Post a link or reply with a smiley and rose, and you've made a "Satipsism". So what? It's an interesting thing about the Internet, the evolution (as in change, not progress) of tone, quality, terminology, etc. -Marc Clifton. Best wishes to Rexx[^
haha, yeah, it is always good to to have one of their equipment with us. But yes Tata Indicom and Reliance are good as long as your happy with them, if you are not happy with them, then it is always trouble.