Resource Allocation Logic
Design and Architecture
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I am working on a ticketing based product. Eg: This Product can be used for Help Desk application. Resources should be assigned to work on tickets. We need to implement Automatic allocation based on automation logic since the tickets are strict SLA bound and no minute should be wasted. We will be using Automatic Resource Allocation methodologies like Round Robin, Load based, Ticket attribute based and Resources skills, level based. Your suggestion on any best practice, algorithms, frameworks in place specific to TECHNICAL IMPLEMENTATION would be of great help. Thanks in advance. Nags