Congratulations, David
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http://www.oftel.gov.uk/publications/consumer/comp1202.htm[^] (Scroll down to : Internet service provision market: complaints per 1,000 customers) Oftel must have taken your complains on CP into account when compiling this. :D
Simon Walton
Sonork: 10024P
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http://www.oftel.gov.uk/publications/consumer/comp1202.htm[^] (Scroll down to : Internet service provision market: complaints per 1,000 customers) Oftel must have taken your complains on CP into account when compiling this. :D
Simon Walton
Sonork: 10024P
Strange that NTL should be so high, I've had no problems with them, except when trying to get hold of them on the phone. We've held for over 45 minutes - no joke.
I knew it would end badly when I first met Chris in a Canberra alleyway and he said 'try some-it won't hurt you'... -Christian Graus on Code Project outages His thoughts tumbled in his head, making and breaking alliances like underpants in a tumble dryer. It hurt the way your tongue hurts after you accidentally staple it to he wall**-Shaun Wilde**
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Strange that NTL should be so high, I've had no problems with them, except when trying to get hold of them on the phone. We've held for over 45 minutes - no joke.
I knew it would end badly when I first met Chris in a Canberra alleyway and he said 'try some-it won't hurt you'... -Christian Graus on Code Project outages His thoughts tumbled in his head, making and breaking alliances like underpants in a tumble dryer. It hurt the way your tongue hurts after you accidentally staple it to he wall**-Shaun Wilde**
I can well believe it - I had the same experience at home before I moved out. However, a couple of my colleagues have had big problems with them and have ditched them for a DSL connection with BT. :omg: When I looked into getting a phone line and net connection for my new place (I just moved in last Sunday), I took one look at BT connection charge (£75) and went to NTL, so I hope it all works when they finally install it in January! :~ The real pain is that I'm going to be without a landline and a net connection over Christmas when I could really do with them...so my mobile company's going to love me. X| Anna :rose: www.annasplace.me.uk
"Be yourself - not what others think you should be"
- Marcia GraeschTrouble with resource IDs? Try the Resource ID Organiser Add-In for Visual C++
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Strange that NTL should be so high, I've had no problems with them, except when trying to get hold of them on the phone. We've held for over 45 minutes - no joke.
I knew it would end badly when I first met Chris in a Canberra alleyway and he said 'try some-it won't hurt you'... -Christian Graus on Code Project outages His thoughts tumbled in his head, making and breaking alliances like underpants in a tumble dryer. It hurt the way your tongue hurts after you accidentally staple it to he wall**-Shaun Wilde**
I have - spent 2 hours trying to tell them that their DNS server(lists) was bust - I couldn't access some sites (resolve domain<>ip) I knew existed but could access using a remote-proxy, however the NTL DNS servers didn't know about them. Anyway after I convinced them to rebuild the lists (person #5) all was well.
Technically speaking the dictionary would define Visual Basic users as programmers.
But here again, a very generalized, liberal definition is being employed and it's wrong
- just plain wrong - Tom Archer 5/12/02 -
Strange that NTL should be so high, I've had no problems with them, except when trying to get hold of them on the phone. We've held for over 45 minutes - no joke.
I knew it would end badly when I first met Chris in a Canberra alleyway and he said 'try some-it won't hurt you'... -Christian Graus on Code Project outages His thoughts tumbled in his head, making and breaking alliances like underpants in a tumble dryer. It hurt the way your tongue hurts after you accidentally staple it to he wall**-Shaun Wilde**
45 minutes? You were lucky When I moved int' my new 'ouse I spent least half hour on t'phone every day for t'fortnight 'fore they finally got round t'sortin' us out and sendin' t'engineer round t'install t'cable apologies for anyone who doesn't have a clue why I'm talking like that, but a big cheer to anyone who does :) -- Help me! I'm turning into a grapefruit!
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45 minutes? You were lucky When I moved int' my new 'ouse I spent least half hour on t'phone every day for t'fortnight 'fore they finally got round t'sortin' us out and sendin' t'engineer round t'install t'cable apologies for anyone who doesn't have a clue why I'm talking like that, but a big cheer to anyone who does :) -- Help me! I'm turning into a grapefruit!
Yeah, that was when we kept getting stuck on the phone - when we first moved in. Since then luckily we haven't needed them. I think it's a ploy - we have our phone through them as well, so the longer we hang on for their tech support, the higher our phone bill. :suss:
I knew it would end badly when I first met Chris in a Canberra alleyway and he said 'try some-it won't hurt you'... -Christian Graus on Code Project outages His thoughts tumbled in his head, making and breaking alliances like underpants in a tumble dryer. It hurt the way your tongue hurts after you accidentally staple it to he wall**-Shaun Wilde**
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Yeah, that was when we kept getting stuck on the phone - when we first moved in. Since then luckily we haven't needed them. I think it's a ploy - we have our phone through them as well, so the longer we hang on for their tech support, the higher our phone bill. :suss:
I knew it would end badly when I first met Chris in a Canberra alleyway and he said 'try some-it won't hurt you'... -Christian Graus on Code Project outages His thoughts tumbled in his head, making and breaking alliances like underpants in a tumble dryer. It hurt the way your tongue hurts after you accidentally staple it to he wall**-Shaun Wilde**
Basically with us, as I was moving house and taking an NTL account with me, rather than just being a new customer, it all had to go through their transfers department. Problem was that the transfers department never answer their phones, so every time I phoned up, I got told I'd be put through to them by someone on the normal help desk, only to sit on hold for at least half an hour. Eventually they'd decide to check back and find me still on hold, and ask if it'd be ok if they left a message to phone me back instead. This went on for ages, with me never being phoned back, and the people on the help desk never being able to find a record of any note for me to be called back. Utterly useless, and I ended up getting less and less polite with each sucessive daily phone call, until eventually they actually did phone back, and from there it was a simple case of "Ok, what's your new address? Right, we can send an engineer in 10 days". Why they need a whole department just for that, I don't know. Especially when you get the impression that it's just one person who never reads messages or answers the phone :mad: -- Help me! I'm turning into a grapefruit!
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http://www.oftel.gov.uk/publications/consumer/comp1202.htm[^] (Scroll down to : Internet service provision market: complaints per 1,000 customers) Oftel must have taken your complains on CP into account when compiling this. :D
Simon Walton
Sonork: 10024P
Simon Walton wrote: Scroll down to : Internet service provision market: complaints per 1,000 customers Now that makes me very happy indeed. :-D I really hope the media reports on this (i.e. national television) to really kick shit into their teeth.
David Wulff http://www.davidwulff.co.uk
Live for today and die tomorrow.