developing an IVR
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ok till now we had databases which could be manipulated from webpages. i wan to do this with a phone line. i know i need a IVR but any one knows where to start off from and how to get it done cheaply? Sparks
First you need to decide on the hardware the you will be using. What will be receiving the call, a modem or a proper phone switch? Once you have your hardware decided, you can then decide the best software approach. Lots of phone switches will already have IVR software written that could be adapted. Most phone switches either support TAPI or have their own API's with which you can write your own IVR With a modem, you'll be stuck with TAPI and a lot will depend on what the modem drivers support. Finally, it won't be cheap. Telephony hardware isn't cheap and telephony developers aren't cheap either ... I should now, I am one. Michael 'Logic, my dear Zoe, merely enables one to be wrong with authority.' - The Doctor: The Wheel in Space
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First you need to decide on the hardware the you will be using. What will be receiving the call, a modem or a proper phone switch? Once you have your hardware decided, you can then decide the best software approach. Lots of phone switches will already have IVR software written that could be adapted. Most phone switches either support TAPI or have their own API's with which you can write your own IVR With a modem, you'll be stuck with TAPI and a lot will depend on what the modem drivers support. Finally, it won't be cheap. Telephony hardware isn't cheap and telephony developers aren't cheap either ... I should now, I am one. Michael 'Logic, my dear Zoe, merely enables one to be wrong with authority.' - The Doctor: The Wheel in Space