Support
-
For each luser, there is at least one suckort staff too. Here are the latest two support related incidents that I experienced: 1. I mail the guy with a question. He sends me back a copy paste job, which does answer my question. In the same mail, he asks me a question too, regarding how I do X. I thank him for the help, and answer the question, now expecting the session to be closed. His reply comes back, telling me to do X not by method A, as I do, but method B, and that he noticed the error, and it has been notified to the programming team, and an update will be released soon. WTF? I write back to him informing him that method A is indeed the correct way to do it, and explain why. An embarr-assed support guy mails back saying oh yeah man, like DOH, sorry. 2. I ask the support team of another product whether I can do Y. Instead of answering my original question, he keeps beating around the bush, basically talking about something else. WTF? I mail him back, explaining why I need to do it, and what my original question was. He writes back, this time again saying something completely different. Exasperated, I write back again, saying excuse me for being so repetitive, but can I do Y? Yes, or No? Please!!! Just say Yes or No, for whoever's sake!!! .... A fourth reply has come just a while back, and even this one doesn't answer my question. :sigh: All this happened in just two hours. The company is based in the US, so it's still before noon there, right? So this guy can't even say he's tired or whatever. I think he just needs more training, or read the mails more carefully. READ MY QUESTION DAMMIT! (sorry for shouting guys! :sigh: ) ARRRRRRRRRRGGGGGGGGGGGGGGGGHHHHHHHHHHHHH!!! I need to know this, or else I'd have given up by now. I can't waste my time with a moron. The two products I'm talking about are really good, and have excellent help and documentation too. But this is something that I cannot find out on my own by experimenting, nor is it there in the docs. I need them to tell me. [EDIT] Finally! He now tells me I can't do it. Well I guessed as much, but it was worth a try anyway. :sigh: [/EDIT] Regards, Rohit Sinha Browsy
-
For each luser, there is at least one suckort staff too. Here are the latest two support related incidents that I experienced: 1. I mail the guy with a question. He sends me back a copy paste job, which does answer my question. In the same mail, he asks me a question too, regarding how I do X. I thank him for the help, and answer the question, now expecting the session to be closed. His reply comes back, telling me to do X not by method A, as I do, but method B, and that he noticed the error, and it has been notified to the programming team, and an update will be released soon. WTF? I write back to him informing him that method A is indeed the correct way to do it, and explain why. An embarr-assed support guy mails back saying oh yeah man, like DOH, sorry. 2. I ask the support team of another product whether I can do Y. Instead of answering my original question, he keeps beating around the bush, basically talking about something else. WTF? I mail him back, explaining why I need to do it, and what my original question was. He writes back, this time again saying something completely different. Exasperated, I write back again, saying excuse me for being so repetitive, but can I do Y? Yes, or No? Please!!! Just say Yes or No, for whoever's sake!!! .... A fourth reply has come just a while back, and even this one doesn't answer my question. :sigh: All this happened in just two hours. The company is based in the US, so it's still before noon there, right? So this guy can't even say he's tired or whatever. I think he just needs more training, or read the mails more carefully. READ MY QUESTION DAMMIT! (sorry for shouting guys! :sigh: ) ARRRRRRRRRRGGGGGGGGGGGGGGGGHHHHHHHHHHHHH!!! I need to know this, or else I'd have given up by now. I can't waste my time with a moron. The two products I'm talking about are really good, and have excellent help and documentation too. But this is something that I cannot find out on my own by experimenting, nor is it there in the docs. I need them to tell me. [EDIT] Finally! He now tells me I can't do it. Well I guessed as much, but it was worth a try anyway. :sigh: [/EDIT] Regards, Rohit Sinha Browsy
Rohit Sinha wrote: I ask the support team of another product whether I can do Y. Instead of answering my original question, he keeps beating around the bush, basically talking about something else. WTF? I mail him back, explaining why I need to do it, and what my original question was. He writes back, this time again saying something completely different. Exasperated, I write back again, saying excuse me for being so repetitive... Are you sure you haven't been eavesdropping on my correspondence with the Arcserve support guys at Computer Associates? :sigh:
Look at the world about you and trust to your own convictions. - Ansel Adams
Meg's World - Blog Photography - The product of my passion -
For each luser, there is at least one suckort staff too. Here are the latest two support related incidents that I experienced: 1. I mail the guy with a question. He sends me back a copy paste job, which does answer my question. In the same mail, he asks me a question too, regarding how I do X. I thank him for the help, and answer the question, now expecting the session to be closed. His reply comes back, telling me to do X not by method A, as I do, but method B, and that he noticed the error, and it has been notified to the programming team, and an update will be released soon. WTF? I write back to him informing him that method A is indeed the correct way to do it, and explain why. An embarr-assed support guy mails back saying oh yeah man, like DOH, sorry. 2. I ask the support team of another product whether I can do Y. Instead of answering my original question, he keeps beating around the bush, basically talking about something else. WTF? I mail him back, explaining why I need to do it, and what my original question was. He writes back, this time again saying something completely different. Exasperated, I write back again, saying excuse me for being so repetitive, but can I do Y? Yes, or No? Please!!! Just say Yes or No, for whoever's sake!!! .... A fourth reply has come just a while back, and even this one doesn't answer my question. :sigh: All this happened in just two hours. The company is based in the US, so it's still before noon there, right? So this guy can't even say he's tired or whatever. I think he just needs more training, or read the mails more carefully. READ MY QUESTION DAMMIT! (sorry for shouting guys! :sigh: ) ARRRRRRRRRRGGGGGGGGGGGGGGGGHHHHHHHHHHHHH!!! I need to know this, or else I'd have given up by now. I can't waste my time with a moron. The two products I'm talking about are really good, and have excellent help and documentation too. But this is something that I cannot find out on my own by experimenting, nor is it there in the docs. I need them to tell me. [EDIT] Finally! He now tells me I can't do it. Well I guessed as much, but it was worth a try anyway. :sigh: [/EDIT] Regards, Rohit Sinha Browsy