Dave, I was adding some functionality to an MFC app that has been running for 10 years. I started getting the "Failed to create empty document" message. I stepped into the constructor of my document class and its base class and all the other objects that were being created. The constructor of one of my objects was getting a pen style out of a configuration file that contained a bogus value. The class was attempting to create a pen with "new CPen(..." using the bogus pen style value. The constructor of CPen threw an exception eventually causing the document class to exception out resulting in the infamous "Failed to create empty document" message. Perhaps your customers in Sweden and Australia have some bogus data in either their data files or some configuration file.