Knowledge base and FAQ systems?
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Does anyone of any opensource or extensible knowledge base and faq systems? I was looking around at hotscripts and cp but was not able to fine one that have both integrated and a decent search function.
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Does anyone of any opensource or extensible knowledge base and faq systems? I was looking around at hotscripts and cp but was not able to fine one that have both integrated and a decent search function.
This isn't extensible, but if you want a toaster, these guys have great stuff. This one handles both the knowledge base / FAQ functionality and is also a support ticket tracking system, and they do nice work. http://www.smartertools.com/Products/SmarterTicket/Overview.aspx[^] Furthermore, if you only need one agent, it's free. If you need to code it's not the solution, but if you just want to bolt on the functionality, it's quick & easy and very stable.
Author of The Career Programmer and Unite the Tribes www.PracticalStrategyConsulting.com