Jack knows...
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Jack was the name of the guy in India for the Verizon help desk. What a joke. The guy had an obvious Indian accent. His real name was not Jack. I don't feel warm and fuzzy, like some idiot marketting guy thinks I should feel. I feel insulted. What was great was the line about opening up Windows Explorer to get to the DSL modem. I told him, I'm not using Windows, I'm using Safari on a Mac. "Oooh, aaah, hmmmm, a Mac. We'll have to put you through to our special Mac department. Please hold..." Sigh. I despise Verizon. I despise DSL. And I despise Macs (which I can say without worry that Jeremy will make some comment defending them or accusing me of being close minded, mwahahaha. Next!) And I was helping my neighbor, whom I do not despise, get her DSL working again. Does DSL actually work for people? As in, does it work reliably when you're not 10 feet away from the digital switch? Out here in farm country, she has had more problems than I have fingers and toes. Oh yeah, I was going to bed. Marc
People are just notoriously impossible. --DavidCrow
There's NO excuse for not commenting your code. -- John Simmons / outlaw programmer
People who say that they will refactor their code later to make it "good" don't understand refactoring, nor the art and craft of programming. -- Josh SmithMarc Clifton wrote:
Does DSL actually work for people? As in, does it work reliably when you're not 10 feet away from the digital switch?
Of course, maybe you're just doin it wrong... :rolleyes:
"I think computer viruses should count as life. I think it says something about human nature that the only form of life we have created so far is purely destructive. We've created life in our own image." - Stephen Hawking
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Marc Clifton wrote:
Jack was the name of the guy in India for the Verizon help desk. What a joke. The guy had an obvious Indian accent. His real name was not Jack.
Just a factual note - India has a good number of Christians, and Jack would not be a very uncommon name :-)
Regards, Nish
Nish’s thoughts on MFC, C++/CLI and .NET (my blog)
Currently working on C++/CLI in Action for Manning Publications. (*Sample chapter available online*)What would India having a good number of Christians have to do with people being called Jack there? Funnily, even though I am a native English speaker and don't speak more than a few words of anything else anymore and no complete sentences, I read Jack as a foreign name, pronouncing the 'J' as a 'Y'. (Polish influence, my last name). I think I'm going mental. It's not till he said that he felt that Jack was NOT going to be the guys real name that I thought about it more to work out what he was talking about. Anyway, home time now...
"Your typical day is full of moments where you ask for a cup of coffee and someone hands you a bag of nails."
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Jack was the name of the guy in India for the Verizon help desk. What a joke. The guy had an obvious Indian accent. His real name was not Jack. I don't feel warm and fuzzy, like some idiot marketting guy thinks I should feel. I feel insulted. What was great was the line about opening up Windows Explorer to get to the DSL modem. I told him, I'm not using Windows, I'm using Safari on a Mac. "Oooh, aaah, hmmmm, a Mac. We'll have to put you through to our special Mac department. Please hold..." Sigh. I despise Verizon. I despise DSL. And I despise Macs (which I can say without worry that Jeremy will make some comment defending them or accusing me of being close minded, mwahahaha. Next!) And I was helping my neighbor, whom I do not despise, get her DSL working again. Does DSL actually work for people? As in, does it work reliably when you're not 10 feet away from the digital switch? Out here in farm country, she has had more problems than I have fingers and toes. Oh yeah, I was going to bed. Marc
People are just notoriously impossible. --DavidCrow
There's NO excuse for not commenting your code. -- John Simmons / outlaw programmer
People who say that they will refactor their code later to make it "good" don't understand refactoring, nor the art and craft of programming. -- Josh Smith -
Jack was the name of the guy in India for the Verizon help desk. What a joke. The guy had an obvious Indian accent. His real name was not Jack. I don't feel warm and fuzzy, like some idiot marketting guy thinks I should feel. I feel insulted. What was great was the line about opening up Windows Explorer to get to the DSL modem. I told him, I'm not using Windows, I'm using Safari on a Mac. "Oooh, aaah, hmmmm, a Mac. We'll have to put you through to our special Mac department. Please hold..." Sigh. I despise Verizon. I despise DSL. And I despise Macs (which I can say without worry that Jeremy will make some comment defending them or accusing me of being close minded, mwahahaha. Next!) And I was helping my neighbor, whom I do not despise, get her DSL working again. Does DSL actually work for people? As in, does it work reliably when you're not 10 feet away from the digital switch? Out here in farm country, she has had more problems than I have fingers and toes. Oh yeah, I was going to bed. Marc
People are just notoriously impossible. --DavidCrow
There's NO excuse for not commenting your code. -- John Simmons / outlaw programmer
People who say that they will refactor their code later to make it "good" don't understand refactoring, nor the art and craft of programming. -- Josh SmithWorks reliably for me (about 2.2Mb/s) and I'm over 6 miles from the digital connection. The router connects more reliably to my Mac than my PC as well ;P The most non-techy person I know with DSL is my aunt. I set up her laptop, router & DSL in March this year and she's not had any problems with it since.
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Jack was the name of the guy in India for the Verizon help desk. What a joke. The guy had an obvious Indian accent. His real name was not Jack. I don't feel warm and fuzzy, like some idiot marketting guy thinks I should feel. I feel insulted. What was great was the line about opening up Windows Explorer to get to the DSL modem. I told him, I'm not using Windows, I'm using Safari on a Mac. "Oooh, aaah, hmmmm, a Mac. We'll have to put you through to our special Mac department. Please hold..." Sigh. I despise Verizon. I despise DSL. And I despise Macs (which I can say without worry that Jeremy will make some comment defending them or accusing me of being close minded, mwahahaha. Next!) And I was helping my neighbor, whom I do not despise, get her DSL working again. Does DSL actually work for people? As in, does it work reliably when you're not 10 feet away from the digital switch? Out here in farm country, she has had more problems than I have fingers and toes. Oh yeah, I was going to bed. Marc
People are just notoriously impossible. --DavidCrow
There's NO excuse for not commenting your code. -- John Simmons / outlaw programmer
People who say that they will refactor their code later to make it "good" don't understand refactoring, nor the art and craft of programming. -- Josh SmithMarc Clifton wrote:
What a joke. The guy had an obvious Indian accent. His real name was not Jack
Ive commented on this a number of times. Without fail, whenever I call a call centre based in India whoever I speak to has an obviously anglicised name. John, Jack, Tom etc. I would actually feel better if they used their real name. I know some Indian names are quite long and harder for the average westerner to pronounce or remember...but every indian person ive ever worked with has had a "shortened" name that is much easier. Heck so do we.... Jim=James, Bob=Robert. There was also a report about a year ago of Indian callcentre workers being given lessons on how to interact with the British. They were supposidly given notes on the current Eastenders storyline at the start of each script, along with what the "weather" was like in the UK at that time. Probably bull... but who knows.
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Marc Clifton wrote:
What a joke. The guy had an obvious Indian accent. His real name was not Jack
Ive commented on this a number of times. Without fail, whenever I call a call centre based in India whoever I speak to has an obviously anglicised name. John, Jack, Tom etc. I would actually feel better if they used their real name. I know some Indian names are quite long and harder for the average westerner to pronounce or remember...but every indian person ive ever worked with has had a "shortened" name that is much easier. Heck so do we.... Jim=James, Bob=Robert. There was also a report about a year ago of Indian callcentre workers being given lessons on how to interact with the British. They were supposidly given notes on the current Eastenders storyline at the start of each script, along with what the "weather" was like in the UK at that time. Probably bull... but who knows.
J4amieC wrote:
I would actually feel better if they used their real name.
I guess its some kind of company policy every call centre follows, the company gives every employee a westernised name. The reasons for this could be long harder names (which I think could not be a big concern), most of the companies dont want to show that the customer service is based outside US or europe and to make the customer think that the call actually landed at the nearest geographical office (which is stupidity) he/she has to be given a name which sounds like the region the call orginated from. Few of my friends have 3-4 names at the call centre. Based on the type of calls they attend or the type of areas the call land from they need to give out a diff name. Unless the companies stop the stupidity and come to terms that the customers actually know that the call lands in India (or some other country) I am afraid things like these are going to be common.
Tarakeshwar Reddy MCP, CCIE Q(R&S) Experience is like a comb that life gives you when you are bald - Navjot Singh Sidhu
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Jack was the name of the guy in India for the Verizon help desk. What a joke. The guy had an obvious Indian accent. His real name was not Jack. I don't feel warm and fuzzy, like some idiot marketting guy thinks I should feel. I feel insulted. What was great was the line about opening up Windows Explorer to get to the DSL modem. I told him, I'm not using Windows, I'm using Safari on a Mac. "Oooh, aaah, hmmmm, a Mac. We'll have to put you through to our special Mac department. Please hold..." Sigh. I despise Verizon. I despise DSL. And I despise Macs (which I can say without worry that Jeremy will make some comment defending them or accusing me of being close minded, mwahahaha. Next!) And I was helping my neighbor, whom I do not despise, get her DSL working again. Does DSL actually work for people? As in, does it work reliably when you're not 10 feet away from the digital switch? Out here in farm country, she has had more problems than I have fingers and toes. Oh yeah, I was going to bed. Marc
People are just notoriously impossible. --DavidCrow
There's NO excuse for not commenting your code. -- John Simmons / outlaw programmer
People who say that they will refactor their code later to make it "good" don't understand refactoring, nor the art and craft of programming. -- Josh SmithMarc Clifton wrote:
Does DSL actually work for people? As in, does it work reliably when you're not 10 feet away from the digital switch? Out here in farm country, she has had more problems than I have fingers and toes.
Well, at home I'm only about 100 metres from the exchange, so that doesn't really count. At work we're 2.58km (about 1.6 miles) from the exchange and have a reliable connection at about 6Mbps downstream/384kbps upstream. At least, that's the reported line speed - actual throughput is typically significantly lower, which may well be contention on the ISP's VPN tunnel (from the DSLAM to their own network) or in their internal network.
Stability. What an interesting concept. -- Chris Maunder
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Marc Clifton wrote:
Jack was the name of the guy in India for the Verizon help desk. What a joke. The guy had an obvious Indian accent. His real name was not Jack.
Just a factual note - India has a good number of Christians, and Jack would not be a very uncommon name :-)
Regards, Nish
Nish’s thoughts on MFC, C++/CLI and .NET (my blog)
Currently working on C++/CLI in Action for Manning Publications. (*Sample chapter available online*)Nishant Sivakumar wrote:
Just a factual note - India has a good number of Christians, and Jack would not be a very uncommon name
Perhaps, but I don't think I've ever talked to a call center person with an Indian accent that didn't claim to have an ordinary american name. I've also read that some call centers even provide thier employees with fake bios to lie from. NEWSFLASH YOU WON'T FOOL ANYONE THAT WAY!
-- Rules of thumb should not be taken for the whole hand.
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Nishant Sivakumar wrote:
Just a factual note - India has a good number of Christians, and Jack would not be a very uncommon name
Perhaps, but I don't think I've ever talked to a call center person with an Indian accent that didn't claim to have an ordinary american name. I've also read that some call centers even provide thier employees with fake bios to lie from. NEWSFLASH YOU WON'T FOOL ANYONE THAT WAY!
-- Rules of thumb should not be taken for the whole hand.
dan neely wrote:
NEWSFLASH YOU WON'T FOOL ANYONE THAT WAY!
I don't think it's meant to fool people. It's to make it easier for westerners to pronounce their names. For example, the local BOA I bank at has quite a few employees of Indian origin and their first names are all westernized. Obviously no one's going to be fooled there - they look Indian, but for a westerner, it's easier to say "Nick" than to say "Nishant" or "Sam" instead of "Subramonian".
Regards, Nish
Nish’s thoughts on MFC, C++/CLI and .NET (my blog)
Currently working on C++/CLI in Action for Manning Publications. (*Sample chapter available online*) -
Jack was the name of the guy in India for the Verizon help desk. What a joke. The guy had an obvious Indian accent. His real name was not Jack. I don't feel warm and fuzzy, like some idiot marketting guy thinks I should feel. I feel insulted. What was great was the line about opening up Windows Explorer to get to the DSL modem. I told him, I'm not using Windows, I'm using Safari on a Mac. "Oooh, aaah, hmmmm, a Mac. We'll have to put you through to our special Mac department. Please hold..." Sigh. I despise Verizon. I despise DSL. And I despise Macs (which I can say without worry that Jeremy will make some comment defending them or accusing me of being close minded, mwahahaha. Next!) And I was helping my neighbor, whom I do not despise, get her DSL working again. Does DSL actually work for people? As in, does it work reliably when you're not 10 feet away from the digital switch? Out here in farm country, she has had more problems than I have fingers and toes. Oh yeah, I was going to bed. Marc
People are just notoriously impossible. --DavidCrow
There's NO excuse for not commenting your code. -- John Simmons / outlaw programmer
People who say that they will refactor their code later to make it "good" don't understand refactoring, nor the art and craft of programming. -- Josh SmithMy AT&T DSL works great. I'm about 1000 feet from the central office switch. I regularly get 320 Kbps downloads on large files. It never goes out. Four years now without a problem. Regards,
Brigg Thorp Senior Software Engineer Timex Corporation
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dan neely wrote:
NEWSFLASH YOU WON'T FOOL ANYONE THAT WAY!
I don't think it's meant to fool people. It's to make it easier for westerners to pronounce their names. For example, the local BOA I bank at has quite a few employees of Indian origin and their first names are all westernized. Obviously no one's going to be fooled there - they look Indian, but for a westerner, it's easier to say "Nick" than to say "Nishant" or "Sam" instead of "Subramonian".
Regards, Nish
Nish’s thoughts on MFC, C++/CLI and .NET (my blog)
Currently working on C++/CLI in Action for Manning Publications. (*Sample chapter available online*)I usppose that might be the intent, but it's definately not percieved that way. The ones claiming "to've been born in and and lived in atlanta thier entire life" but having a pure indian accent as opposed to a hybrid accent of some sort make it clear even if that was the original goal some places forgot it along the way. Personally, I prefer chat/email support over the phone whenever possible, and it's much easier to hide an accent that way even if you're not explicitly dealing with "XYZSoft Support" instead of John Smith.
-- Rules of thumb should not be taken for the whole hand.