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  3. Looking for insight on problem I am having with WIFI

Looking for insight on problem I am having with WIFI

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  • Y yacastr

    Has anyone had this problem before??? It has been over a week since my laptop isn't able to connect to my wifi router. I have a Dell Inspiron 6000. I know that it is the laptop and not the router for 3 reasons: (1) I tried to directly connect to the net box and my laptop didn't even acknowledge it, (2) I was able to connect another laptop with issue, and (3) I tried to connect at a WIFI hotspot and nothing. I have tried everything I can think of. Any ideas highly appreciated.

    J Offline
    J Offline
    Joan M
    wrote on last edited by
    #2

    This happened to my cousin computer just this same week, I hope to be able to solve it by doing one of those steps: - Check if the wifi network card still exist in the OS. - Try to install again the driver for the wireless network card. - Try to select reinstall all my drivers in the restore options of the computer (if it is there). - Remove Norton antivirus (this was a joke) ;P Hope this helps.

    https://www.robotecnik.com freelance robots, PLC and CNC programmer.

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    • Y yacastr

      Has anyone had this problem before??? It has been over a week since my laptop isn't able to connect to my wifi router. I have a Dell Inspiron 6000. I know that it is the laptop and not the router for 3 reasons: (1) I tried to directly connect to the net box and my laptop didn't even acknowledge it, (2) I was able to connect another laptop with issue, and (3) I tried to connect at a WIFI hotspot and nothing. I have tried everything I can think of. Any ideas highly appreciated.

      M Offline
      M Offline
      Maximilien
      wrote on last edited by
      #3

      did you turn off the network by mistake ?

      yacastr wrote:

      I was able to connect another laptop with issue

      with or without issues ?


      Maximilien Lincourt Your Head A Splode - Strong Bad

      Y 1 Reply Last reply
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      • M Maximilien

        did you turn off the network by mistake ?

        yacastr wrote:

        I was able to connect another laptop with issue

        with or without issues ?


        Maximilien Lincourt Your Head A Splode - Strong Bad

        Y Offline
        Y Offline
        yacastr
        wrote on last edited by
        #4

        without issue... that computer works fine. the network appears to be on. I can see the network in the available networks window, but when I try to connect I get "little or no connection" as a response.

        C 1 Reply Last reply
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        • Y yacastr

          Has anyone had this problem before??? It has been over a week since my laptop isn't able to connect to my wifi router. I have a Dell Inspiron 6000. I know that it is the laptop and not the router for 3 reasons: (1) I tried to directly connect to the net box and my laptop didn't even acknowledge it, (2) I was able to connect another laptop with issue, and (3) I tried to connect at a WIFI hotspot and nothing. I have tried everything I can think of. Any ideas highly appreciated.

          B Offline
          B Offline
          Bassam Abdul Baki
          wrote on last edited by
          #5

          Try disconnecting the power to the router. Wait ten seconds. Then power up. Then do the same to the cable modem. If all else fails, try a software tool. LinkSys has a test tool online and offline that sometimes helps fix your connection. I seem to get this problem everytime there's a thunderstorm (both natural and biological, i.e., my three year old). :)


          "It is the mark of an educated mind to be able to entertain a thought without accepting it." - Aristotle Web - Blog - RSS - Math - LinkedIn - BM

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          • Y yacastr

            Has anyone had this problem before??? It has been over a week since my laptop isn't able to connect to my wifi router. I have a Dell Inspiron 6000. I know that it is the laptop and not the router for 3 reasons: (1) I tried to directly connect to the net box and my laptop didn't even acknowledge it, (2) I was able to connect another laptop with issue, and (3) I tried to connect at a WIFI hotspot and nothing. I have tried everything I can think of. Any ideas highly appreciated.

            T Offline
            T Offline
            tgrt
            wrote on last edited by
            #6

            Out of curiousity do you have the Intel Proset card in your notebook? I have a similar if not the same problem in my Dell Precision and had the same issue in my Stinkpad that I had from another employer. Both had the same cards. I've tried different routers with the same result. The frequency of the problem dropped when I uninstalled the Proset software and let Windows manage it. It seems to happen most frequently with heavier VPN traffic through a Remote Desktop or PcAnywhere connection.

            R 1 Reply Last reply
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            • Y yacastr

              Has anyone had this problem before??? It has been over a week since my laptop isn't able to connect to my wifi router. I have a Dell Inspiron 6000. I know that it is the laptop and not the router for 3 reasons: (1) I tried to directly connect to the net box and my laptop didn't even acknowledge it, (2) I was able to connect another laptop with issue, and (3) I tried to connect at a WIFI hotspot and nothing. I have tried everything I can think of. Any ideas highly appreciated.

              M Offline
              M Offline
              Marc Clifton
              wrote on last edited by
              #7

              With my Dell, I keep the driver disks for the Netgear card in the case because I frequently have to uninstall the driver and re-install it. It just randomly stops working. With this Sony I have, I have to boot Vista with the built-in wireless turned off, then turn it on after I log in, otherwise it never detects my router. It didn't start with this behavior, it acquired it at some point. The Sony also has the option to select whether I'm using a 2.4 Ghz or 5 Ghz wireless LAN, and for some reason at one point recently, the selection became unchecked. Wireless is really just FM, given how flaky it always acts. Marc

              Thyme In The Country
              Interacx
              My Blog

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              • Y yacastr

                without issue... that computer works fine. the network appears to be on. I can see the network in the available networks window, but when I try to connect I get "little or no connection" as a response.

                C Offline
                C Offline
                code frog 0
                wrote on last edited by
                #8

                Make sure you have the Wireless Zero Config Service running. Open the run menu and type in "services.msc" then click okay. Scroll all the way down your services and make sure that service is running. If it isn't make sure you don't have a 3rd party wireless manager in your task tray like Intel, DLink, Etc... If you do then use it or disable it and enable the Wireless Zero Config service. But only use one. Let me know how that goes. I'm probably as good as it gets with wireless stuff so I can hopefully get you past this.

                A chance to WIN some VERY COOL STUFF! Check out ReadyToGiveUp(Not!)[^] for details. Jump directly to: SQLServerCentral[^]

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                • Y yacastr

                  Has anyone had this problem before??? It has been over a week since my laptop isn't able to connect to my wifi router. I have a Dell Inspiron 6000. I know that it is the laptop and not the router for 3 reasons: (1) I tried to directly connect to the net box and my laptop didn't even acknowledge it, (2) I was able to connect another laptop with issue, and (3) I tried to connect at a WIFI hotspot and nothing. I have tried everything I can think of. Any ideas highly appreciated.

                  Y Offline
                  Y Offline
                  yacastr
                  wrote on last edited by
                  #9

                  You guys have been really great. I will print this out and try your suggestions. If all goes well I will post tonight and let you all know.

                  D 1 Reply Last reply
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                  • T tgrt

                    Out of curiousity do you have the Intel Proset card in your notebook? I have a similar if not the same problem in my Dell Precision and had the same issue in my Stinkpad that I had from another employer. Both had the same cards. I've tried different routers with the same result. The frequency of the problem dropped when I uninstalled the Proset software and let Windows manage it. It seems to happen most frequently with heavier VPN traffic through a Remote Desktop or PcAnywhere connection.

                    R Offline
                    R Offline
                    RoswellNX
                    wrote on last edited by
                    #10

                    tgrt wrote:

                    had the same issue in my Stinkpad that I had from another employer

                    That's a good description :-D Roswell:laugh:

                    "Angelinos -- excuse me. There will be civility today."
                    Antonio VillaRaigosa
                    City Mayor, Los Angeles, CA

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                    • Y yacastr

                      You guys have been really great. I will print this out and try your suggestions. If all goes well I will post tonight and let you all know.

                      D Offline
                      D Offline
                      Dell C A
                      wrote on last edited by
                      #11

                      I'm a customer advocate here at Dell headquarters. My background here at Dell is with notebook and wireless networking support, so if you have not gotten the problem resolved already I will be more than happy to provide any help I can. If another computer is connecting fine then that makes the router and unlikely cause. One aspect of the router that could be the problem, however, is MAC address filtering. If MAC filtering is enabled and the MAC address for the wireless card is not in the list of authorized devices to connect, you won't be able to authenticate and establish the wireless connection. If the MAC address is in the list, or if the filtering is turned off, then that would not be the problem. If it was in the list, but you had the wireless card replaced, then you need to update the list with the new MAC address (every network device has its own unique MAC address). Assuming you are still having problems, here are some other things to check: * Can you connect to the internet through a wired network connection to the router? * Can you connect to a different wireless network (since you said your network is listed in 'Available Networks')? * Have you compared the wireless configuration of the Inspiron 6000 with the system that is working to see if there are any differences? (there should not be) * Have you tried updating/reinstalling the drivers for the wireless card? You can get the drivers from the Dell support website (http://support.dell.com/). If you have any questions on which driver is the right one for your system I'll be more than happy to look into it. * If you have the Dell Wireless card (13xx/14xx/15xx) installed, have you tried the Dell Wireless Card Utility to check the card for problems (there is a diagnostics tab)? If you have any other question on this let me know.

                      Larry, Dell customer advocate

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