Unsecure online shopping
-
I've just placed an order for a new wireless router and a few wireless PCI cards via Dabs.com who I've used before and have always been very happy with their service. About an hour after paying for the order I received an email, claiming to be from Dabs, saying that they have been unable to verify my card, and to complete my order I must email them the following details: 1) Cards registered address. 2) Land line telephone number. 3) How I connect to the internet (including connection type and ISP) 4) Confirmation of the delivery address. Does anyone else think this is a bit dodgy? There's no way I'm giving out my cards registered address via email, when the email may not even be from Dabs (although it seems likely that it is due to the timing). I think this is rather bad of them. They should be encouraging good security practices, not bad ones. Is there somewhere I could report something like this? any on-line shopping security watchdog or something? Has anyone else encountered similar bad practise when shopping on-line?
Simon
-
I've just placed an order for a new wireless router and a few wireless PCI cards via Dabs.com who I've used before and have always been very happy with their service. About an hour after paying for the order I received an email, claiming to be from Dabs, saying that they have been unable to verify my card, and to complete my order I must email them the following details: 1) Cards registered address. 2) Land line telephone number. 3) How I connect to the internet (including connection type and ISP) 4) Confirmation of the delivery address. Does anyone else think this is a bit dodgy? There's no way I'm giving out my cards registered address via email, when the email may not even be from Dabs (although it seems likely that it is due to the timing). I think this is rather bad of them. They should be encouraging good security practices, not bad ones. Is there somewhere I could report something like this? any on-line shopping security watchdog or something? Has anyone else encountered similar bad practise when shopping on-line?
Simon
Can you check your Credit Card account online to see if the purchase was actually done ? I would not directly respond to the email, I would go to dabs.com and contact them directly thrue their support system if they have one. You should have a receipt number or reference number, that should be enough for them to follow-up on the order.
Maximilien Lincourt Your Head A Splode - Strong Bad
-
Can you check your Credit Card account online to see if the purchase was actually done ? I would not directly respond to the email, I would go to dabs.com and contact them directly thrue their support system if they have one. You should have a receipt number or reference number, that should be enough for them to follow-up on the order.
Maximilien Lincourt Your Head A Splode - Strong Bad
Yeah, thats pretty much what I've done. I emailed their support directly, and they've agreed to process the order (apparently it was a typo in the address so it didn't pass the automated check). I'm just stunned they'd ask for that via email. Oh well. I just know plenty of people who would have just given out the details, it's annoyed me they are so unaware of the risks. Won't be buying from them again. :-)
Simon
-
I've just placed an order for a new wireless router and a few wireless PCI cards via Dabs.com who I've used before and have always been very happy with their service. About an hour after paying for the order I received an email, claiming to be from Dabs, saying that they have been unable to verify my card, and to complete my order I must email them the following details: 1) Cards registered address. 2) Land line telephone number. 3) How I connect to the internet (including connection type and ISP) 4) Confirmation of the delivery address. Does anyone else think this is a bit dodgy? There's no way I'm giving out my cards registered address via email, when the email may not even be from Dabs (although it seems likely that it is due to the timing). I think this is rather bad of them. They should be encouraging good security practices, not bad ones. Is there somewhere I could report something like this? any on-line shopping security watchdog or something? Has anyone else encountered similar bad practise when shopping on-line?
Simon
-
I've just placed an order for a new wireless router and a few wireless PCI cards via Dabs.com who I've used before and have always been very happy with their service. About an hour after paying for the order I received an email, claiming to be from Dabs, saying that they have been unable to verify my card, and to complete my order I must email them the following details: 1) Cards registered address. 2) Land line telephone number. 3) How I connect to the internet (including connection type and ISP) 4) Confirmation of the delivery address. Does anyone else think this is a bit dodgy? There's no way I'm giving out my cards registered address via email, when the email may not even be from Dabs (although it seems likely that it is due to the timing). I think this is rather bad of them. They should be encouraging good security practices, not bad ones. Is there somewhere I could report something like this? any on-line shopping security watchdog or something? Has anyone else encountered similar bad practise when shopping on-line?
Simon
We ditched Dabs 6 months ago because of exactly these sort of concerns, among others. If you want real fun, try to call them by phone after they've repeatedly ignored the contents of an emailed support request, and replied with boilerplate platitudes each time. As far as I'm concerned they've now sunk to the same level as Dell UK and Talk-Talk where customer service is concerned. :|
Anna :rose: Linting the day away :cool: Anna's Place | Tears and Laughter "If mushy peas are the food of the devil, the stotty cake is the frisbee of God"
-
We ditched Dabs 6 months ago because of exactly these sort of concerns, among others. If you want real fun, try to call them by phone after they've repeatedly ignored the contents of an emailed support request, and replied with boilerplate platitudes each time. As far as I'm concerned they've now sunk to the same level as Dell UK and Talk-Talk where customer service is concerned. :|
Anna :rose: Linting the day away :cool: Anna's Place | Tears and Laughter "If mushy peas are the food of the devil, the stotty cake is the frisbee of God"
Can I ask who you use instead now? I just need somewhere reliable/well priced to supply some general hardware needs.
Simon