Key Contact: Project Leader or Business Analyst?
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In your opinion, who should be the key contact person on a project for the customer? The Project Leader or the Business Analyst?
The Man wrote:
who should be the key contact person on a project for the customer?
the person with the best communication skills.
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In your opinion, who should be the key contact person on a project for the customer? The Project Leader or the Business Analyst?
The person who knows how to translate the customer's requirements from their language into a proper Requirements Document that programmers can use.
Silence is the voice of complicity. Strange women lying in ponds distributing swords is no basis for a system of government. -- monty python Might I suggest that the universe was always the size of the cosmos. It is just that at one point the cosmos was the size of a marble. -- Colin Angus Mackay
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The person who knows how to translate the customer's requirements from their language into a proper Requirements Document that programmers can use.
Silence is the voice of complicity. Strange women lying in ponds distributing swords is no basis for a system of government. -- monty python Might I suggest that the universe was always the size of the cosmos. It is just that at one point the cosmos was the size of a marble. -- Colin Angus Mackay
you have ugly scrollbar there in FF, for no apparent reason, just so you know ;)
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In your opinion, who should be the key contact person on a project for the customer? The Project Leader or the Business Analyst?
The Man wrote:
The Project Leader or the Business Analyst?
The hand. Talk to the hand! ;P Marc
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In your opinion, who should be the key contact person on a project for the customer? The Project Leader or the Business Analyst?
The developer.
Need a C# Consultant? I'm available.
Happiness in intelligent people is the rarest thing I know. -- Ernest Hemingway -
The Man wrote:
The Project Leader or the Business Analyst?
The hand. Talk to the hand! ;P Marc
Marc Clifton wrote:
The hand. Talk to the hand!
LOL!!! :laugh: Great one, Marc.
:josh: My WPF Blog[^] All of life is just a big rambling blog post.
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The Man wrote:
who should be the key contact person on a project for the customer?
the person with the best communication skills.
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The developer.
Need a C# Consultant? I'm available.
Happiness in intelligent people is the rarest thing I know. -- Ernest HemingwayThat strikes me as a hopeless situation right off the start line. At a guess I'd say about 1 in 100 programmers can actually communicate properly with a customer and translate that into code. Is that something in Agile? If so it confirms my gut reaction from what I've heard of it.
When everyone is a hero no one is a hero.
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In your opinion, who should be the key contact person on a project for the customer? The Project Leader or the Business Analyst?
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And definitely not a programmer who has the attitude of 'Give me code' and who always tries to raise sympathy wave by mentioning 'Pleaassssseeee' and 'Urgent'.
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A pessimist sees only the dark side of the clouds, and mopes; a philosopher sees both sides, and shrugs; an optimist doesn't see the clouds at all - he's walking on them. --Leonard Louis Levinson -
That strikes me as a hopeless situation right off the start line. At a guess I'd say about 1 in 100 programmers can actually communicate properly with a customer and translate that into code. Is that something in Agile? If so it confirms my gut reaction from what I've heard of it.
When everyone is a hero no one is a hero.
It depends. Although exposing developers to customers can bring significant advantages, it can also backfire if the wrong people are present on either side. Personally I'd nominate a stakeholder with direct responsibility for "thinking like the customer" and use them as a channel to liase with both customers and project teams, management etc. That's not to say that in such case individual developers will not be directly exposed to customers (nothing focuses the mind like watching a customer try to use your product on their own site), but that the first point of contact should ideally be someone customer focused, and not immersed in company beaurocracy etc. In the past I've encountered several field support people who excel in this role - far more than anyone in marketing would, for example. They also have the ear of the developers, which is a huge bonus. The whole point about Agile is not to follow any particular fixed fixed process (something many companies try to do) but to proactively identify ways to maximise the chances of the project succeeding, and to minimise risks. One of the simplest ways to do that is to improve communication between not just customers and developers but between all relevant stakeholders. :rose:
Anna :rose: Linting the day away :cool: Anna's Place | Tears and Laughter "If mushy peas are the food of the devil, the stotty cake is the frisbee of God"
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In your opinion, who should be the key contact person on a project for the customer? The Project Leader or the Business Analyst?
Don't you have a Customer Relationship Manager? It's integral to all the projects around here.
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