How about AOL Webmail?
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One of my friend actually suggested me to have a look at http://webmail.aol.in/[^]. I just gave a quick tour around it for a while. At least the design of the application, they have a good AJAX-based interactive interface. But frequently, the webmail application seems to be going down. The webmail dashboard has an email address to write called feedback@aol.in. I really don't know if some one reads it. Some one in a messageboard, suggested me to write to support@aol.com. And there is a bounce that support does not accept emails. I just thought signing in with a Screen Name for AOL and we can try raising the application issues there for some support team to grab a note of it. I really don't understand the logic behind an enterprise launching a grand application but don't bother to support it or answer users' queries or grievances. Are they having 'money-plants' to waste the shareholders' investments by these pompous marketing strategies.
Vasudevan Deepak Kumar Personal Homepage
Tech Gossips
A pessimist sees only the dark side of the clouds, and mopes; a philosopher sees both sides, and shrugs; an optimist doesn't see the clouds at all - he's walking on them. --Leonard Louis Levinson -
One of my friend actually suggested me to have a look at http://webmail.aol.in/[^]. I just gave a quick tour around it for a while. At least the design of the application, they have a good AJAX-based interactive interface. But frequently, the webmail application seems to be going down. The webmail dashboard has an email address to write called feedback@aol.in. I really don't know if some one reads it. Some one in a messageboard, suggested me to write to support@aol.com. And there is a bounce that support does not accept emails. I just thought signing in with a Screen Name for AOL and we can try raising the application issues there for some support team to grab a note of it. I really don't understand the logic behind an enterprise launching a grand application but don't bother to support it or answer users' queries or grievances. Are they having 'money-plants' to waste the shareholders' investments by these pompous marketing strategies.
Vasudevan Deepak Kumar Personal Homepage
Tech Gossips
A pessimist sees only the dark side of the clouds, and mopes; a philosopher sees both sides, and shrugs; an optimist doesn't see the clouds at all - he's walking on them. --Leonard Louis LevinsonVasudevan Deepak Kumar wrote:
I really don't understand the logic behind an enterprise launching a grand application but don't bother to support it or answer users' queries or grievances. Are they having 'money-plants' to waste the shareholders' investments by these pompous marketing strategies.
I see this kind of thing daily, and you can usually attribute the failings to any one or combination of the following: budgetary constraints, over-estimation of capacity, under-estimation of demand, resource planning (ie dumping yet another biggie on an already over-stretched team), some bright spark tabling the idea that it has to be "self-funding" from the outset, which in turn requires whatever commercial model they've chosen to kick in, lack of training, poor/inexperienced project planning/management, interference by management, poor internal communication and unrealistic dead-lines.* On the plus side, one of two things tends to happen 1) The whole project fails and is written off or 2) Things improve over time after the "lessons" have been learnt. *[Edit] There is one exception to this, and that's when things are knocked up quickly and on the cheap to "enhance" the saleability of a company.
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Vasudevan Deepak Kumar wrote:
I really don't understand the logic behind an enterprise launching a grand application but don't bother to support it or answer users' queries or grievances. Are they having 'money-plants' to waste the shareholders' investments by these pompous marketing strategies.
I see this kind of thing daily, and you can usually attribute the failings to any one or combination of the following: budgetary constraints, over-estimation of capacity, under-estimation of demand, resource planning (ie dumping yet another biggie on an already over-stretched team), some bright spark tabling the idea that it has to be "self-funding" from the outset, which in turn requires whatever commercial model they've chosen to kick in, lack of training, poor/inexperienced project planning/management, interference by management, poor internal communication and unrealistic dead-lines.* On the plus side, one of two things tends to happen 1) The whole project fails and is written off or 2) Things improve over time after the "lessons" have been learnt. *[Edit] There is one exception to this, and that's when things are knocked up quickly and on the cheap to "enhance" the saleability of a company.
I am voting a '5' for the pack of information.
martin_hughes wrote:
Things improve over time after the "lessons" have been learnt.
I think Inbox.com (http://www.inbox.com/[^]) is a good example. An year or two back, it had a lot of bugs, SMTP failures and much more. But the customer support channel was open. They were (and are) receptive to feedbacks. They try addressing the issues.
martin_hughes wrote:
unrealistic dead-lines
I think AOL India had a grand launch sometime back. In order to grab a good user base, they have tried to bring in this unlimited storage webmail service but the customer support and the response to even normal demands sucks.
Vasudevan Deepak Kumar Personal Homepage
Tech Gossips
A pessimist sees only the dark side of the clouds, and mopes; a philosopher sees both sides, and shrugs; an optimist doesn't see the clouds at all - he's walking on them. --Leonard Louis Levinson -
One of my friend actually suggested me to have a look at http://webmail.aol.in/[^]. I just gave a quick tour around it for a while. At least the design of the application, they have a good AJAX-based interactive interface. But frequently, the webmail application seems to be going down. The webmail dashboard has an email address to write called feedback@aol.in. I really don't know if some one reads it. Some one in a messageboard, suggested me to write to support@aol.com. And there is a bounce that support does not accept emails. I just thought signing in with a Screen Name for AOL and we can try raising the application issues there for some support team to grab a note of it. I really don't understand the logic behind an enterprise launching a grand application but don't bother to support it or answer users' queries or grievances. Are they having 'money-plants' to waste the shareholders' investments by these pompous marketing strategies.
Vasudevan Deepak Kumar Personal Homepage
Tech Gossips
A pessimist sees only the dark side of the clouds, and mopes; a philosopher sees both sides, and shrugs; an optimist doesn't see the clouds at all - he's walking on them. --Leonard Louis LevinsonSince AOL stopped charging for accounts, they probably don't have the resources for support that they used to. They just let the system run, collect advertising $$, and if a customer is dissatisfied they just don't care. One thing I find obnoxious about AOL mail is that they seem to censor email from leftist sites like buzzflash.com. Right-wing propaganda seems to get through just fine, however.
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One of my friend actually suggested me to have a look at http://webmail.aol.in/[^]. I just gave a quick tour around it for a while. At least the design of the application, they have a good AJAX-based interactive interface. But frequently, the webmail application seems to be going down. The webmail dashboard has an email address to write called feedback@aol.in. I really don't know if some one reads it. Some one in a messageboard, suggested me to write to support@aol.com. And there is a bounce that support does not accept emails. I just thought signing in with a Screen Name for AOL and we can try raising the application issues there for some support team to grab a note of it. I really don't understand the logic behind an enterprise launching a grand application but don't bother to support it or answer users' queries or grievances. Are they having 'money-plants' to waste the shareholders' investments by these pompous marketing strategies.
Vasudevan Deepak Kumar Personal Homepage
Tech Gossips
A pessimist sees only the dark side of the clouds, and mopes; a philosopher sees both sides, and shrugs; an optimist doesn't see the clouds at all - he's walking on them. --Leonard Louis LevinsonIt's AOL, It's sole purpose is to put their icon on your desktop another twenty times and add there name to your browser (whether you have them open or not). Or maby AOL just left a bad taste in my mouth when I was young, that I haven't been able to forget! :mad:
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Since AOL stopped charging for accounts, they probably don't have the resources for support that they used to. They just let the system run, collect advertising $$, and if a customer is dissatisfied they just don't care. One thing I find obnoxious about AOL mail is that they seem to censor email from leftist sites like buzzflash.com. Right-wing propaganda seems to get through just fine, however.
There are two more grave issues with AOL Webmail too. 1) For every couple of emails, it would throw the Image Challenge. 2) And they don't save the message to 'Sent Items' unless it is sent off the SMTP server. So if it bounces (due to even AOL SMTP refusing to accept for delivery from SMTP), you are left with typing entire message again).
Vasudevan Deepak Kumar Personal Homepage
Tech Gossips
A pessimist sees only the dark side of the clouds, and mopes; a philosopher sees both sides, and shrugs; an optimist doesn't see the clouds at all - he's walking on them. --Leonard Louis Levinson -
I am voting a '5' for the pack of information.
martin_hughes wrote:
Things improve over time after the "lessons" have been learnt.
I think Inbox.com (http://www.inbox.com/[^]) is a good example. An year or two back, it had a lot of bugs, SMTP failures and much more. But the customer support channel was open. They were (and are) receptive to feedbacks. They try addressing the issues.
martin_hughes wrote:
unrealistic dead-lines
I think AOL India had a grand launch sometime back. In order to grab a good user base, they have tried to bring in this unlimited storage webmail service but the customer support and the response to even normal demands sucks.
Vasudevan Deepak Kumar Personal Homepage
Tech Gossips
A pessimist sees only the dark side of the clouds, and mopes; a philosopher sees both sides, and shrugs; an optimist doesn't see the clouds at all - he's walking on them. --Leonard Louis LevinsonVasudevan Deepak Kumar wrote:
AOL India
Those lame hoardings all over the city? I'm glad I don't see them any more. Besides, whoever came up with a name like America OnLine India should be shot.
Cheers, Vikram.
The hands that help are holier than the lips that pray.
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Vasudevan Deepak Kumar wrote:
AOL India
Those lame hoardings all over the city? I'm glad I don't see them any more. Besides, whoever came up with a name like America OnLine India should be shot.
Cheers, Vikram.
The hands that help are holier than the lips that pray.
Vikram A Punathambekar wrote:
Besides, whoever came up with a name like America OnLine India should be shot.
:laugh:
Nobody can give you wiser advice than yourself. - Cicero .·´¯`·->Rajesh<-·´¯`·. Codeproject.com: Visual C++ MVP
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Vasudevan Deepak Kumar wrote:
AOL India
Those lame hoardings all over the city? I'm glad I don't see them any more. Besides, whoever came up with a name like America OnLine India should be shot.
Cheers, Vikram.
The hands that help are holier than the lips that pray.
They have a good office in Bangalore (ITPL). :)
Vasudevan Deepak Kumar Personal Homepage
Tech Gossips
A pessimist sees only the dark side of the clouds, and mopes; a philosopher sees both sides, and shrugs; an optimist doesn't see the clouds at all - he's walking on them. --Leonard Louis Levinson