ticketing system
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Hi guys, I am looking at a few ticketing systems at the moment. I want to implement a ticketing system that serves as a front-end for our customers so that they can track the progress of submitted issues... So the focus is more on the customer than on an internal bugtracking system. (we already have redmine for that) Just curious what people here are using... Are you using a ticketing system? Experiences? Thanks Patrick
Listen to the toad! www.dotnettoad.com[^]
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Hi guys, I am looking at a few ticketing systems at the moment. I want to implement a ticketing system that serves as a front-end for our customers so that they can track the progress of submitted issues... So the focus is more on the customer than on an internal bugtracking system. (we already have redmine for that) Just curious what people here are using... Are you using a ticketing system? Experiences? Thanks Patrick
Listen to the toad! www.dotnettoad.com[^]
Did you consider http://phpbt.sourceforge.net/[^]?
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A pessimist sees only the dark side of the clouds, and mopes; a philosopher sees both sides, and shrugs; an optimist doesn't see the clouds at all - he's walking on them. --Leonard Louis Levinson -
Hi guys, I am looking at a few ticketing systems at the moment. I want to implement a ticketing system that serves as a front-end for our customers so that they can track the progress of submitted issues... So the focus is more on the customer than on an internal bugtracking system. (we already have redmine for that) Just curious what people here are using... Are you using a ticketing system? Experiences? Thanks Patrick
Listen to the toad! www.dotnettoad.com[^]
We've started using Trac[^] recently. Inital impressions are good. Easy enough to set up, reasonably easy to customise (I'm talking page style rather than content - the content consists of a wiki for static, non-ticket information in addition to theticketing system). It interfaces to Subversion nicely (and allegedly to other systems, although I've only used SVN). Of course, it's pretty much directly equivalent to RedMine (I hadn't noticed you saying you already used that internally at first), although (from my impressions) more mature and better documented. Couldn't you just (using some clever URL rewriting or something) just expose the issue tracking part of RedMine to your customers without them being aware of the rest of RedMine? If I were in your place, I wouldn't want the hassle of two separate issue tracking systems and having to translate between the two.