Change-Request & Issue Managment-Tools
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Hi everybody... I am just trying to get a little overview on Change-Request & Issue Managment-Tools, the kind of thing where you go to a website, login, and type your problem or request, which can be accepted or rejected aso... I found some interesting tools like OTRS[^] or code.google.com, but would be happy to know what typ of program you personally use at work / home or where ever you use it ;) I hope this is the right place to post this... (its not a programming question ;))
I won’t not use no double negatives.
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Hi everybody... I am just trying to get a little overview on Change-Request & Issue Managment-Tools, the kind of thing where you go to a website, login, and type your problem or request, which can be accepted or rejected aso... I found some interesting tools like OTRS[^] or code.google.com, but would be happy to know what typ of program you personally use at work / home or where ever you use it ;) I hope this is the right place to post this... (its not a programming question ;))
I won’t not use no double negatives.
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Hi everybody... I am just trying to get a little overview on Change-Request & Issue Managment-Tools, the kind of thing where you go to a website, login, and type your problem or request, which can be accepted or rejected aso... I found some interesting tools like OTRS[^] or code.google.com, but would be happy to know what typ of program you personally use at work / home or where ever you use it ;) I hope this is the right place to post this... (its not a programming question ;))
I won’t not use no double negatives.
IBM Rational ClearQuest Fogbugz MKS Bugzilla
I'm waiting for Windows Feng Shui, where you have to re-arrange your icons in a manner which best enables your application to run. Richard Jones
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IBM Rational ClearQuest Fogbugz MKS Bugzilla
I'm waiting for Windows Feng Shui, where you have to re-arrange your icons in a manner which best enables your application to run. Richard Jones
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Hi everybody... I am just trying to get a little overview on Change-Request & Issue Managment-Tools, the kind of thing where you go to a website, login, and type your problem or request, which can be accepted or rejected aso... I found some interesting tools like OTRS[^] or code.google.com, but would be happy to know what typ of program you personally use at work / home or where ever you use it ;) I hope this is the right place to post this... (its not a programming question ;))
I won’t not use no double negatives.
Is this for a software project or IT department?
Todd Smith
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Hi everybody... I am just trying to get a little overview on Change-Request & Issue Managment-Tools, the kind of thing where you go to a website, login, and type your problem or request, which can be accepted or rejected aso... I found some interesting tools like OTRS[^] or code.google.com, but would be happy to know what typ of program you personally use at work / home or where ever you use it ;) I hope this is the right place to post this... (its not a programming question ;))
I won’t not use no double negatives.
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Is this for a software project or IT department?
Todd Smith
Thanks for all the answers so far... It's for our little IT department, our users requested such a tool (by now it's not really necessary, but I want to consider it). So I'm looking a little bit around (in order to move away from Excel-ToDo-Lists), so I can make some suggestions next time the topic is raised ;)
I won’t not use no double negatives.
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Hi everybody... I am just trying to get a little overview on Change-Request & Issue Managment-Tools, the kind of thing where you go to a website, login, and type your problem or request, which can be accepted or rejected aso... I found some interesting tools like OTRS[^] or code.google.com, but would be happy to know what typ of program you personally use at work / home or where ever you use it ;) I hope this is the right place to post this... (its not a programming question ;))
I won’t not use no double negatives.
Excel, ftw ;-) There's a huge table of issue tracking systems on Wikipedia with stats like license type etc I got really into Fogbugz a while back but it didn't fit the way the company liked to track bugs so we gave up on that. Bugzilla seems to work OK and there was one that was created by the MySQL devs (can't remeber its name) that looked pretty decent. Russell
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Hi everybody... I am just trying to get a little overview on Change-Request & Issue Managment-Tools, the kind of thing where you go to a website, login, and type your problem or request, which can be accepted or rejected aso... I found some interesting tools like OTRS[^] or code.google.com, but would be happy to know what typ of program you personally use at work / home or where ever you use it ;) I hope this is the right place to post this... (its not a programming question ;))
I won’t not use no double negatives.
We're using fogbugz, work well, does what we need.
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Thanks for all the answers so far... It's for our little IT department, our users requested such a tool (by now it's not really necessary, but I want to consider it). So I'm looking a little bit around (in order to move away from Excel-ToDo-Lists), so I can make some suggestions next time the topic is raised ;)
I won’t not use no double negatives.
I recommended Trac for our IT deparment but they ended up going with SmarterTrack[^].
Todd Smith
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Hi everybody... I am just trying to get a little overview on Change-Request & Issue Managment-Tools, the kind of thing where you go to a website, login, and type your problem or request, which can be accepted or rejected aso... I found some interesting tools like OTRS[^] or code.google.com, but would be happy to know what typ of program you personally use at work / home or where ever you use it ;) I hope this is the right place to post this... (its not a programming question ;))
I won’t not use no double negatives.
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Hi everybody... I am just trying to get a little overview on Change-Request & Issue Managment-Tools, the kind of thing where you go to a website, login, and type your problem or request, which can be accepted or rejected aso... I found some interesting tools like OTRS[^] or code.google.com, but would be happy to know what typ of program you personally use at work / home or where ever you use it ;) I hope this is the right place to post this... (its not a programming question ;))
I won’t not use no double negatives.
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Hi everybody... I am just trying to get a little overview on Change-Request & Issue Managment-Tools, the kind of thing where you go to a website, login, and type your problem or request, which can be accepted or rejected aso... I found some interesting tools like OTRS[^] or code.google.com, but would be happy to know what typ of program you personally use at work / home or where ever you use it ;) I hope this is the right place to post this... (its not a programming question ;))
I won’t not use no double negatives.
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Hi everybody... I am just trying to get a little overview on Change-Request & Issue Managment-Tools, the kind of thing where you go to a website, login, and type your problem or request, which can be accepted or rejected aso... I found some interesting tools like OTRS[^] or code.google.com, but would be happy to know what typ of program you personally use at work / home or where ever you use it ;) I hope this is the right place to post this... (its not a programming question ;))
I won’t not use no double negatives.
go to www.knowledgecore.com its a complete solution. :) This is from Portfolio, programme, project , risk, issue, change, defects, resource all in one management system. I should know as i'm one of the programmers. Our latest addition is Test management, and the list just keeps on growing. This also lets you see what the impact of any element in your system has on another element or elements. try and get hold of us by using the website. oh and the best of all, its not expensive, and you only purchase the parts you need, you don't have to buy the whole thing.
Over..
modified on Friday, November 7, 2008 4:35 AM
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Hi everybody... I am just trying to get a little overview on Change-Request & Issue Managment-Tools, the kind of thing where you go to a website, login, and type your problem or request, which can be accepted or rejected aso... I found some interesting tools like OTRS[^] or code.google.com, but would be happy to know what typ of program you personally use at work / home or where ever you use it ;) I hope this is the right place to post this... (its not a programming question ;))
I won’t not use no double negatives.
As other posts have pointed out, there are a number of tools available. One important factor for any of them will be configuring the workflow for your particular needs and getting buy-in on what the state transitions should really be. Here's a reference I've used with some success before: State Transitions
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FogBugz is what we've been using for years now. However I've heard good things about OnTime from Axosoft.
"It's so simple to be wise. Just think of something stupid to say and then don't say it." -Sam Levenson
Our department implemented OnTime it comes with a good web interface for customers and users which is nice and fast (after 8.2 release). Our office is setup to use a remote server for all our data and such so we use the "Remote Connections" settings and it is GARBAGE slow:mad:, I am talking 20 seconds just to sort by a column:confused:, talking 2 min to load the screen,6-10 seconds when navigating from item to item. I guess my boss/IT guy looked into what the program was sending over the wire and it looks like entire Datasets, so not good for hosting the database on a remote server. Also you cannot do any admin stuff while using a remote server, like editing and creating reports. So if you are just going to use the web interface then good stuff, or if the database will be a local server then i can recommend OnTime it has great features (every damn thing can be customized, project wikis, auditing, tons!!!) and price point for a small (under 50 employees) business.
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Our department implemented OnTime it comes with a good web interface for customers and users which is nice and fast (after 8.2 release). Our office is setup to use a remote server for all our data and such so we use the "Remote Connections" settings and it is GARBAGE slow:mad:, I am talking 20 seconds just to sort by a column:confused:, talking 2 min to load the screen,6-10 seconds when navigating from item to item. I guess my boss/IT guy looked into what the program was sending over the wire and it looks like entire Datasets, so not good for hosting the database on a remote server. Also you cannot do any admin stuff while using a remote server, like editing and creating reports. So if you are just going to use the web interface then good stuff, or if the database will be a local server then i can recommend OnTime it has great features (every damn thing can be customized, project wikis, auditing, tons!!!) and price point for a small (under 50 employees) business.
Jordon4Acclaim wrote:
I guess my boss/IT guy looked into what the program was sending over the wire and it looks like entire Datasets, so not good for hosting the database on a remote server. Also you cannot do any admin stuff while using a remote server, like editing and creating reports.
Interesting because the app we make has a web/winform and remoting interface and we've had no complaints about our remoting, perhaps they aren't being very careful about it but you really have to find ways to limit the amount of data at a time in grids and other user interface areas so it doesn't bog. If users were able to they'd always try to retrieve the entire dataset for every operation.
"It's so simple to be wise. Just think of something stupid to say and then don't say it." -Sam Levenson
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Jordon4Acclaim wrote:
I guess my boss/IT guy looked into what the program was sending over the wire and it looks like entire Datasets, so not good for hosting the database on a remote server. Also you cannot do any admin stuff while using a remote server, like editing and creating reports.
Interesting because the app we make has a web/winform and remoting interface and we've had no complaints about our remoting, perhaps they aren't being very careful about it but you really have to find ways to limit the amount of data at a time in grids and other user interface areas so it doesn't bog. If users were able to they'd always try to retrieve the entire dataset for every operation.
"It's so simple to be wise. Just think of something stupid to say and then don't say it." -Sam Levenson
Couldn't agree more, all our grids load based on filtering, especially since it seems we are making more and more mobile applications where the user needs to be connected all the time. Air-Card connections aren't that steady so we need to be able to send small amounts of data at a time so the ui is responsive and not a "Not -Responding" screen. Man i hate that.
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Couldn't agree more, all our grids load based on filtering, especially since it seems we are making more and more mobile applications where the user needs to be connected all the time. Air-Card connections aren't that steady so we need to be able to send small amounts of data at a time so the ui is responsive and not a "Not -Responding" screen. Man i hate that.
We've done the same. We've had to add increasingly more and more inherent filtering into the process because users just can't seem to refrain from pulling down way more data than they need to accomplish the task at hand. And to be fair they shouldn't have to think about it at all anyway. It's an often overlooked requirement by many applications I've seen out there and really an area where art instead of science can come into the process which is always the fun part for me of designing any feature.
"It's so simple to be wise. Just think of something stupid to say and then don't say it." -Sam Levenson
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Hi everybody... I am just trying to get a little overview on Change-Request & Issue Managment-Tools, the kind of thing where you go to a website, login, and type your problem or request, which can be accepted or rejected aso... I found some interesting tools like OTRS[^] or code.google.com, but would be happy to know what typ of program you personally use at work / home or where ever you use it ;) I hope this is the right place to post this... (its not a programming question ;))
I won’t not use no double negatives.
I would also recommend Fogbugz if you are just tracking IT tickets. Our company just did the whole evaluation thing and decided to go with VisionProject ( www.visionproject.se[^] ) as it had the closest feature set/nice interface that we wanted. Another open source one to consider besides Mantis or Trac (bugzilla is ugly and horrible) is redmine - www.redmine.org[^] . This is shaping up very nicely and I'll be very interested to see what it looks like once it reaches version 1.0 . Cheers, JT.