how to lose customers by..
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Orange: Phone up to cancel a phone contract on the 9th October, they tell me that within two weeks the new sim card will be sent but until then I can have free minutes just to make up the time. 24th October there is still no sim card so phone up and ask where it is, they say that it has been sent. 7th November - ring up orange and the amount is credited to my account to get a sim card from the orange shop as the sim still hasnt arrived. 7th november(afternoon) go into orange shop to collect sim card, they tell me that they cant give me a sim card and it will take another 7 days to send it. In the meantime I will be charged for this time until they send the sim card!! The only way to stop the contract would be to leave orange, which I will be doing shortly. What a joke!
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Orange: Phone up to cancel a phone contract on the 9th October, they tell me that within two weeks the new sim card will be sent but until then I can have free minutes just to make up the time. 24th October there is still no sim card so phone up and ask where it is, they say that it has been sent. 7th November - ring up orange and the amount is credited to my account to get a sim card from the orange shop as the sim still hasnt arrived. 7th november(afternoon) go into orange shop to collect sim card, they tell me that they cant give me a sim card and it will take another 7 days to send it. In the meantime I will be charged for this time until they send the sim card!! The only way to stop the contract would be to leave orange, which I will be doing shortly. What a joke!
You should try cancelling a contract with 3. Anyone in the UK who hears you mention anything about cancelling is forced by their regulations to put you through to someone in India who is incapable, however much they want to (Yes I've had operators in tears) of cancelling your contract or in fact even accessing your existing account details, all they can do is sell you stuff you clearly don't want because all you called up for in the first place was to CANCEL :mad:
"The secret of happiness is freedom, and the secret of freedom, courage." Thucydides (B.C. 460-400)
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Orange: Phone up to cancel a phone contract on the 9th October, they tell me that within two weeks the new sim card will be sent but until then I can have free minutes just to make up the time. 24th October there is still no sim card so phone up and ask where it is, they say that it has been sent. 7th November - ring up orange and the amount is credited to my account to get a sim card from the orange shop as the sim still hasnt arrived. 7th november(afternoon) go into orange shop to collect sim card, they tell me that they cant give me a sim card and it will take another 7 days to send it. In the meantime I will be charged for this time until they send the sim card!! The only way to stop the contract would be to leave orange, which I will be doing shortly. What a joke!
I will shortly be leaving my broadband provider in the UK (which rhymes with walk-walk) thanks to poor service and support. After spending hours on hold listening to a man shouting over some alleged "music" I finally got my poor connection fixed by calling the "I want to leave" number, where a helpful lady leant on the tech support people. Oddly though, last Sunday I had a call from India saying "if you have any problems connecting your broadband call this number", and have had nothing but trouble since. 18-month contract or no, they aren't holding up their end of the bargain to provide me with a broadband service, so they can stick it.
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I will shortly be leaving my broadband provider in the UK (which rhymes with walk-walk) thanks to poor service and support. After spending hours on hold listening to a man shouting over some alleged "music" I finally got my poor connection fixed by calling the "I want to leave" number, where a helpful lady leant on the tech support people. Oddly though, last Sunday I had a call from India saying "if you have any problems connecting your broadband call this number", and have had nothing but trouble since. 18-month contract or no, they aren't holding up their end of the bargain to provide me with a broadband service, so they can stick it.
At least you had music - I had Roger McGough poetry for 23 mins on a loop - I know because I timed it SEVERAL times. Talk-Talk are shite when it comes to customer service. I tend to give Tech support one call , wait for 15 mins or so then start ringing Sales. "Surprisingly" they answer first time, then I just make a nuisance of myself. The last session I had with them ended up with T-T staff just hanging up on me when I said who I was. From what I gather all Telecomms companies are crap.
My new favourite phrase - "misdirected leisure activity"
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At least you had music - I had Roger McGough poetry for 23 mins on a loop - I know because I timed it SEVERAL times. Talk-Talk are shite when it comes to customer service. I tend to give Tech support one call , wait for 15 mins or so then start ringing Sales. "Surprisingly" they answer first time, then I just make a nuisance of myself. The last session I had with them ended up with T-T staff just hanging up on me when I said who I was. From what I gather all Telecomms companies are crap.
My new favourite phrase - "misdirected leisure activity"
So it's Roger McGough? Sheesh. "The Ostrich..." :mad: I had to ask them not to put me on the shouting-man music when I went on hold or I'd have flipped. I'm moving to BT.
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You should try cancelling a contract with 3. Anyone in the UK who hears you mention anything about cancelling is forced by their regulations to put you through to someone in India who is incapable, however much they want to (Yes I've had operators in tears) of cancelling your contract or in fact even accessing your existing account details, all they can do is sell you stuff you clearly don't want because all you called up for in the first place was to CANCEL :mad:
"The secret of happiness is freedom, and the secret of freedom, courage." Thucydides (B.C. 460-400)
First, don't cancel. Firmly request a PAC code which they can do and inreality is the same. The main trick is to put you on hold but if you are on hold for more than ten minutes their supevisior is automatically alerted. It was 9:57 for me. It's useful having a relative who worked in a call centre. 1. Tell them there are too many places with bad reception where you are. 2. If they tell you they partner with Orange and to try that network say that this must mean their automatic handover between networks doesn't work which is another reason to leave. Oh, I can be stubborn :-D
Visit http://www.notreadytogiveup.com/[^] and do something special today.
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I will shortly be leaving my broadband provider in the UK (which rhymes with walk-walk) thanks to poor service and support. After spending hours on hold listening to a man shouting over some alleged "music" I finally got my poor connection fixed by calling the "I want to leave" number, where a helpful lady leant on the tech support people. Oddly though, last Sunday I had a call from India saying "if you have any problems connecting your broadband call this number", and have had nothing but trouble since. 18-month contract or no, they aren't holding up their end of the bargain to provide me with a broadband service, so they can stick it.
I've been with Sky a couple of months and an update bricked the router. I called tech support from work (no internet at home to get their number), the lady I spoke to was very helpful and made notes for when I called from home. At lunchtime I called, spoke to someone else who again knew their stuff and went through everything to check the router couldn't be reprogrammed using the CD supplied and then agreed to send one on (3-5 days service). I has arrived two days later and I have happy bunny mode! Yar boo sucks for the bricking, yay for the support and response. The 3-5 days is because they program your login details in the router so can't just send it out stright out from the warehouse BTW. Just don't ask me about Virgin Media and routers X|
Visit http://www.notreadytogiveup.com/[^] and do something special today.
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I've been with Sky a couple of months and an update bricked the router. I called tech support from work (no internet at home to get their number), the lady I spoke to was very helpful and made notes for when I called from home. At lunchtime I called, spoke to someone else who again knew their stuff and went through everything to check the router couldn't be reprogrammed using the CD supplied and then agreed to send one on (3-5 days service). I has arrived two days later and I have happy bunny mode! Yar boo sucks for the bricking, yay for the support and response. The 3-5 days is because they program your login details in the router so can't just send it out stright out from the warehouse BTW. Just don't ask me about Virgin Media and routers X|
Visit http://www.notreadytogiveup.com/[^] and do something special today.
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And the reason they can't install the programming box in the warehouse is...
Today's lesson is brought to you by the word "niggardly". Remember kids, don't attribute to racism what can be explained by Scandinavian language roots. -- Robert Royall
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I meant they need configured instead of just pulled off the shelves.
Visit http://www.notreadytogiveup.com/[^] and do something special today.
I don't see why the configuration needs to affect the shipping time except in edge cases. You pull the box from the shelf, stick in the programmer, repack it, and ship it. I can't see the second and third steps requiring more than a half hour so it normally should be possible to make the same pickup deadlines of the shipping company.
Today's lesson is brought to you by the word "niggardly". Remember kids, don't attribute to racism what can be explained by Scandinavian language roots. -- Robert Royall