InstallAware Developement [modified]
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Everything Nesmith says might be true (I really don't know), but they should never send those kinds of emails. Now they're going to be endlessly quoted, even if the emails are completely out of context. They could have said, "No, we won't do business with you". They achieved nothing by sending such nastygrams, and the emails will haunt them for years. Very poor judgment.
Best wishes, Hans
[CodeProject Forum Guidelines] [How To Ask A Question] [My Articles]
My opinion exactly. Short of an extremely offensive email from the [potential] client, nothing should change a company's professionalism.
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Why won't the worm just leave me be?
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This morning, as champion of the innocent, brave, caffeine fuelled warrior for fellow developers, I rattled off an email to Michael Nesmith of InstallAware, and received the following response: Thank you for your concern Brady, but we have a lot more history with these crooks than, of course, what their limited copy-paste shows. I would encourage you to evaluate InstallAware on your own terms and sample our services if you are truly interested in the product. Otherwise, I hope you have enjoyed the freak show. Unfortunately, these people have stolen our and our partner company IP's multiple times, and we will not dignify them with any kind of public response. Thanks... Michael Nesmith Technical Support Representative InstallAware Software Corporation 336 Guerrero Street San Francisco CA 94103-3332 415 839 5017 -----Original Message----- From: Brady Kelly [mailto:xxx] Sent: Tuesday, April 07, 2009 11:31 AM To: michaeln@installaware.com Subject: Candice Jones I hope you realise just how many sales this [1] has truly cost you. I have never come across such disgusting behaviour in thirteen years of developing or buying software. [1] http://www.codeproject.com/Lounge.aspx?fid=1159&df=10000&mpp=25&noise=3&sort =Position&view=Quick&fr=26&select=2994975#xx2994975xx
Last modified: 3hrs 46mins after originally posted --
Simple google search shows more of the same See the comments of this blog http://robmensching.com/blog/posts/2008/5/13/My-apology-to-InstallAware-Software-Corporation[^]
Yusuf Oh didn't you notice, analogous to square roots, they recently introduced rectangular, circular, and diamond roots to determine the size of the corresponding shapes when given the area. Luc Pattyn[^]
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... Revenge of the Killer Law Suit "Just when you thought it was safe to step back into the lounge!"
print "http://www.codeproject.com".toURL().text Ain't that Groovy?
I sat back and looked at your post and I was trying to think of a smart reply to that because I find your posts exceptionally entertaining Martin, but I'm honestly lost for words. Seriously though, 5 for the humor :-D
If the post was helpful, please vote!
Why won't the worm just leave me be?
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Everything Nesmith says might be true (I really don't know), but they should never send those kinds of emails. Now they're going to be endlessly quoted, even if the emails are completely out of context. They could have said, "No, we won't do business with you". They achieved nothing by sending such nastygrams, and the emails will haunt them for years. Very poor judgment.
Best wishes, Hans
[CodeProject Forum Guidelines] [How To Ask A Question] [My Articles]
Yeah, something like :
"Unfortunately, due to legal reasons beyond our control, we only sell to the USA, UK, Canada, . . .[list of countries here]"would have been a better way to do this than what they chose.Regards, Nish
Nish’s thoughts on MFC, C++/CLI and .NET (my blog)
My latest book : C++/CLI in Action / Amazon.com link -
Simple google search shows more of the same See the comments of this blog http://robmensching.com/blog/posts/2008/5/13/My-apology-to-InstallAware-Software-Corporation[^]
Yusuf Oh didn't you notice, analogous to square roots, they recently introduced rectangular, circular, and diamond roots to determine the size of the corresponding shapes when given the area. Luc Pattyn[^]
Incredible. How does a company like this stay in business is beyond me.
If the post was helpful, please vote!
Why won't the worm just leave me be?
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Incredible. How does a company like this stay in business is beyond me.
If the post was helpful, please vote!
Why won't the worm just leave me be?
The guy who started it used to work at InstallShield, I don't know what he took with him when he left. One Guy assets in the blog comments, he gave him free software with source code until he could no longer take it any longer. Now they are claiming IP :mad: I am for strong protection of IP, it appears they are playing double standard.
Yusuf Oh didn't you notice, analogous to square roots, they recently introduced rectangular, circular, and diamond roots to determine the size of the corresponding shapes when given the area. Luc Pattyn[^]
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This morning, as champion of the innocent, brave, caffeine fuelled warrior for fellow developers, I rattled off an email to Michael Nesmith of InstallAware, and received the following response: Thank you for your concern Brady, but we have a lot more history with these crooks than, of course, what their limited copy-paste shows. I would encourage you to evaluate InstallAware on your own terms and sample our services if you are truly interested in the product. Otherwise, I hope you have enjoyed the freak show. Unfortunately, these people have stolen our and our partner company IP's multiple times, and we will not dignify them with any kind of public response. Thanks... Michael Nesmith Technical Support Representative InstallAware Software Corporation 336 Guerrero Street San Francisco CA 94103-3332 415 839 5017 -----Original Message----- From: Brady Kelly [mailto:xxx] Sent: Tuesday, April 07, 2009 11:31 AM To: michaeln@installaware.com Subject: Candice Jones I hope you realise just how many sales this [1] has truly cost you. I have never come across such disgusting behaviour in thirteen years of developing or buying software. [1] http://www.codeproject.com/Lounge.aspx?fid=1159&df=10000&mpp=25&noise=3&sort =Position&view=Quick&fr=26&select=2994975#xx2994975xx
Last modified: 3hrs 46mins after originally posted --
The sad thing is, your the previous rant may have turned away more people from InstallAware than this post will get back. (I'm not trying to make you responsible)
Don't attribute to stupidity what can be equally well explained by buerocracy.
My latest article | Linkify!| FoldWithUs! | sighist -
The sad thing is, your the previous rant may have turned away more people from InstallAware than this post will get back. (I'm not trying to make you responsible)
Don't attribute to stupidity what can be equally well explained by buerocracy.
My latest article | Linkify!| FoldWithUs! | sighistI never had a previous rant. :confused:
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I never had a previous rant. :confused:
yeah, it wasn't yours - my fault :-O
Don't attribute to stupidity what can be equally well explained by buerocracy.
My latest article | Linkify!| FoldWithUs! | sighist -
The sad thing is, your the previous rant may have turned away more people from InstallAware than this post will get back. (I'm not trying to make you responsible)
Don't attribute to stupidity what can be equally well explained by buerocracy.
My latest article | Linkify!| FoldWithUs! | sighistpeterchen wrote:
than this post will get back.
I don't think Brady meant it to do that anyway. :)
Regards, Nish
Nish’s thoughts on MFC, C++/CLI and .NET (my blog)
My latest book : C++/CLI in Action / Amazon.com link -
I sat back and looked at your post and I was trying to think of a smart reply to that because I find your posts exceptionally entertaining Martin, but I'm honestly lost for words. Seriously though, 5 for the humor :-D
If the post was helpful, please vote!
Why won't the worm just leave me be?
Mustafa Ismail Mustafa wrote:
I sat back and looked at your post and I was trying to think of a smart reply to that because I find your posts exceptionally entertaining Martin, but I'm honestly lost for words.
Sometimes you just have to admit you're beaten :-D I've given better than I'd got with people like Dalek Dave, but I doubt I'd last for a minute against the witty Mr. Hughes. This man, and Jim Crafton, are geniuses, pure and simple.
Cheers, Vıkram.
Carpe Diem.
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Mustafa Ismail Mustafa wrote:
I sat back and looked at your post and I was trying to think of a smart reply to that because I find your posts exceptionally entertaining Martin, but I'm honestly lost for words.
Sometimes you just have to admit you're beaten :-D I've given better than I'd got with people like Dalek Dave, but I doubt I'd last for a minute against the witty Mr. Hughes. This man, and Jim Crafton, are geniuses, pure and simple.
Cheers, Vıkram.
Carpe Diem.
Without a doubt. I'll add to that venerable list, Masters Pete O'Hanlon and Jon Oakman and that's certainly not making the list exclusive :)
If the post was helpful, please vote!
Why won't the worm just leave me be?
-
The guy who started it used to work at InstallShield, I don't know what he took with him when he left. One Guy assets in the blog comments, he gave him free software with source code until he could no longer take it any longer. Now they are claiming IP :mad: I am for strong protection of IP, it appears they are playing double standard.
Yusuf Oh didn't you notice, analogous to square roots, they recently introduced rectangular, circular, and diamond roots to determine the size of the corresponding shapes when given the area. Luc Pattyn[^]
Yusuf.A wrote:
I am for strong protection of IP, it appears they are playing double standard.
I'm with you on both of those brother..
If the post was helpful, please vote!
Why won't the worm just leave me be?
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Without a doubt. I'll add to that venerable list, Masters Pete O'Hanlon and Jon Oakman and that's certainly not making the list exclusive :)
If the post was helpful, please vote!
Why won't the worm just leave me be?
-
This morning, as champion of the innocent, brave, caffeine fuelled warrior for fellow developers, I rattled off an email to Michael Nesmith of InstallAware, and received the following response: Thank you for your concern Brady, but we have a lot more history with these crooks than, of course, what their limited copy-paste shows. I would encourage you to evaluate InstallAware on your own terms and sample our services if you are truly interested in the product. Otherwise, I hope you have enjoyed the freak show. Unfortunately, these people have stolen our and our partner company IP's multiple times, and we will not dignify them with any kind of public response. Thanks... Michael Nesmith Technical Support Representative InstallAware Software Corporation 336 Guerrero Street San Francisco CA 94103-3332 415 839 5017 -----Original Message----- From: Brady Kelly [mailto:xxx] Sent: Tuesday, April 07, 2009 11:31 AM To: michaeln@installaware.com Subject: Candice Jones I hope you realise just how many sales this [1] has truly cost you. I have never come across such disgusting behaviour in thirteen years of developing or buying software. [1] http://www.codeproject.com/Lounge.aspx?fid=1159&df=10000&mpp=25&noise=3&sort =Position&view=Quick&fr=26&select=2994975#xx2994975xx
Last modified: 3hrs 46mins after originally posted --
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This morning, as champion of the innocent, brave, caffeine fuelled warrior for fellow developers, I rattled off an email to Michael Nesmith of InstallAware, and received the following response: Thank you for your concern Brady, but we have a lot more history with these crooks than, of course, what their limited copy-paste shows. I would encourage you to evaluate InstallAware on your own terms and sample our services if you are truly interested in the product. Otherwise, I hope you have enjoyed the freak show. Unfortunately, these people have stolen our and our partner company IP's multiple times, and we will not dignify them with any kind of public response. Thanks... Michael Nesmith Technical Support Representative InstallAware Software Corporation 336 Guerrero Street San Francisco CA 94103-3332 415 839 5017 -----Original Message----- From: Brady Kelly [mailto:xxx] Sent: Tuesday, April 07, 2009 11:31 AM To: michaeln@installaware.com Subject: Candice Jones I hope you realise just how many sales this [1] has truly cost you. I have never come across such disgusting behaviour in thirteen years of developing or buying software. [1] http://www.codeproject.com/Lounge.aspx?fid=1159&df=10000&mpp=25&noise=3&sort =Position&view=Quick&fr=26&select=2994975#xx2994975xx
Last modified: 3hrs 46mins after originally posted --
Ooooo, I like the careers page!
Available Careers
Download Now Buy Now
InstallAware seeks Vice President of Marketing
(Date: December 03, 2007)1. I tried to download a career, didnt work. 2. I tried to buy a career, didnt work. 3. Perhaps the fact that they have had no VP of marketing for over a year, shows why chaos is king in Installaware land. http://installaware.com/careers.htm[^]
xacc.ide - now with TabsToSpaces support
IronScheme - 1.0 beta 2 - out now!
((lambda (x) `((lambda (x) ,x) ',x)) '`((lambda (x) ,x) ',x)) -
Ooooo, I like the careers page!
Available Careers
Download Now Buy Now
InstallAware seeks Vice President of Marketing
(Date: December 03, 2007)1. I tried to download a career, didnt work. 2. I tried to buy a career, didnt work. 3. Perhaps the fact that they have had no VP of marketing for over a year, shows why chaos is king in Installaware land. http://installaware.com/careers.htm[^]
xacc.ide - now with TabsToSpaces support
IronScheme - 1.0 beta 2 - out now!
((lambda (x) `((lambda (x) ,x) ',x)) '`((lambda (x) ,x) ',x))No...No...No.... You are getting all wrong. Hundreds of people have applied and interviewed for the position. But mouthful of trash-talk response the applicant gets, they all run for their lives.
Yusuf Oh didn't you notice, analogous to square roots, they recently introduced rectangular, circular, and diamond roots to determine the size of the corresponding shapes when given the area. Luc Pattyn[^]
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This morning, as champion of the innocent, brave, caffeine fuelled warrior for fellow developers, I rattled off an email to Michael Nesmith of InstallAware, and received the following response: Thank you for your concern Brady, but we have a lot more history with these crooks than, of course, what their limited copy-paste shows. I would encourage you to evaluate InstallAware on your own terms and sample our services if you are truly interested in the product. Otherwise, I hope you have enjoyed the freak show. Unfortunately, these people have stolen our and our partner company IP's multiple times, and we will not dignify them with any kind of public response. Thanks... Michael Nesmith Technical Support Representative InstallAware Software Corporation 336 Guerrero Street San Francisco CA 94103-3332 415 839 5017 -----Original Message----- From: Brady Kelly [mailto:xxx] Sent: Tuesday, April 07, 2009 11:31 AM To: michaeln@installaware.com Subject: Candice Jones I hope you realise just how many sales this [1] has truly cost you. I have never come across such disgusting behaviour in thirteen years of developing or buying software. [1] http://www.codeproject.com/Lounge.aspx?fid=1159&df=10000&mpp=25&noise=3&sort =Position&view=Quick&fr=26&select=2994975#xx2994975xx
Last modified: 3hrs 46mins after originally posted --
We use InstallAware as a direct result of meeting Sinan at ESWC 2006. Looking at the exchange in question (assuming it is legit; there is some indication that these two companies have "history" from what I can see) it's definitely worrying. We have a lot of investment in InstallAware and if their customer service has indeed deteriorated to that level it is of direct concern to me. Even without the expletives, the following comment would be enough to make me cringe: "Unfortunately, due to high rates of software piracy in your region, we are unable to provide any support or any other form of pre-sale services to your company. If you are a legitimate business, you may purchase an InstallAware product and we'll take it from there." If we had that sort of approach to support we'd never have had any sales in Russia or Eastern Europe - and certainly wouldn't have gathered as much detailed feedback about our products as we have. Worrying.
Anna :rose: Having a bad bug day? Tech Blog | Anna's Place | Tears and Laughter "If mushy peas are the food of the devil, the stotty cake is the frisbee of God"
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You might wanna hide that addy of yours :)
xacc.ide - now with TabsToSpaces support
IronScheme - 1.0 beta 2 - out now!
((lambda (x) `((lambda (x) ,x) ',x)) '`((lambda (x) ,x) ',x))Oops, and after this morning's warnings to the OP... :-O
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We use InstallAware as a direct result of meeting Sinan at ESWC 2006. Looking at the exchange in question (assuming it is legit; there is some indication that these two companies have "history" from what I can see) it's definitely worrying. We have a lot of investment in InstallAware and if their customer service has indeed deteriorated to that level it is of direct concern to me. Even without the expletives, the following comment would be enough to make me cringe: "Unfortunately, due to high rates of software piracy in your region, we are unable to provide any support or any other form of pre-sale services to your company. If you are a legitimate business, you may purchase an InstallAware product and we'll take it from there." If we had that sort of approach to support we'd never have had any sales in Russia or Eastern Europe - and certainly wouldn't have gathered as much detailed feedback about our products as we have. Worrying.
Anna :rose: Having a bad bug day? Tech Blog | Anna's Place | Tears and Laughter "If mushy peas are the food of the devil, the stotty cake is the frisbee of God"
Time to look at other options, Anna. Either the big guns - Wise or Installshield, or perhaps Advanced Installer, Inno Setup (freeware).
Regards, Nish
Nish’s thoughts on MFC, C++/CLI and .NET (my blog)
My latest book : C++/CLI in Action / Amazon.com link