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  3. How to track down XP lockup?

How to track down XP lockup?

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  • R Offline
    R Offline
    Rocky Moore
    wrote on last edited by
    #1

    My friend has an old machine with XP which locks up (machine completely frozen) anywhere from a few seconds after logging in up to five to ten minutes after. It seems to survive fine in safe mode and if I use a CD Linux it works fine without any lockups. Does anyone know of steps to track down the offending process that it locking up the machine? There is nothing in the event log and it does not matter what you are doing at the time of lockup so it is not tied to an individual program. I would say to just do a reinstall but in this case, the friend is not close by and there are settings for their ISP that I cannot test from here so they still might get hosed if I reinstall. They have not recently installed anything, but I am wondering about a virus. Does anyone know of an antivirus that is free and can be used from CD or USB thumb drive? Any ideas?

    Rocky <>< Recent Blog Post: Playing with Kubuntu Linux.. Thinking about Silverlight? www.SilverlightCity.com

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    • R Rocky Moore

      My friend has an old machine with XP which locks up (machine completely frozen) anywhere from a few seconds after logging in up to five to ten minutes after. It seems to survive fine in safe mode and if I use a CD Linux it works fine without any lockups. Does anyone know of steps to track down the offending process that it locking up the machine? There is nothing in the event log and it does not matter what you are doing at the time of lockup so it is not tied to an individual program. I would say to just do a reinstall but in this case, the friend is not close by and there are settings for their ISP that I cannot test from here so they still might get hosed if I reinstall. They have not recently installed anything, but I am wondering about a virus. Does anyone know of an antivirus that is free and can be used from CD or USB thumb drive? Any ideas?

      Rocky <>< Recent Blog Post: Playing with Kubuntu Linux.. Thinking about Silverlight? www.SilverlightCity.com

      J Offline
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      Jim Crafton
      wrote on last edited by
      #2

      the virus check is probably the best, but maybe try disabling all (or as many as possible) of the services and gradually turn them back on, see if it's any of those that are causing the problem? Tedious I know, but... Alternately format the disk and reinstall?

      ¡El diablo está en mis pantalones! ¡Mire, mire! SELECT * FROM User WHERE Clue > 0 0 rows returned Save an Orange - Use the VCF! VCF Blog Just Say No to Web 2 Point Oh

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      • J Jim Crafton

        the virus check is probably the best, but maybe try disabling all (or as many as possible) of the services and gradually turn them back on, see if it's any of those that are causing the problem? Tedious I know, but... Alternately format the disk and reinstall?

        ¡El diablo está en mis pantalones! ¡Mire, mire! SELECT * FROM User WHERE Clue > 0 0 rows returned Save an Orange - Use the VCF! VCF Blog Just Say No to Web 2 Point Oh

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        jeffwask
        wrote on last edited by
        #3

        To disable Service and TSR's quickly and easily run: msconfig This will let you you disable items from a simple checkbox UI. There is a free online virsu scan at: http://usa.kaspersky.com/downloads/free-virus-scanner.php[^] Symantec/Norton also had a free virus scanner that ran from a dos boot disk. Another thing to try is running in Safe Mode. Hit F8 when the machine is booting to get the Boot menu. I would also try updaing the video driver as that is most often the offender in Windows crashes. Good Luck... -Jeff

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        • R Rocky Moore

          My friend has an old machine with XP which locks up (machine completely frozen) anywhere from a few seconds after logging in up to five to ten minutes after. It seems to survive fine in safe mode and if I use a CD Linux it works fine without any lockups. Does anyone know of steps to track down the offending process that it locking up the machine? There is nothing in the event log and it does not matter what you are doing at the time of lockup so it is not tied to an individual program. I would say to just do a reinstall but in this case, the friend is not close by and there are settings for their ISP that I cannot test from here so they still might get hosed if I reinstall. They have not recently installed anything, but I am wondering about a virus. Does anyone know of an antivirus that is free and can be used from CD or USB thumb drive? Any ideas?

          Rocky <>< Recent Blog Post: Playing with Kubuntu Linux.. Thinking about Silverlight? www.SilverlightCity.com

          C Offline
          C Offline
          Clickok
          wrote on last edited by
          #4

          According with the symptoms that you stated, I think that the problem is in superheated processor. Get SpeedFan[^] and check some oddy temperature or voltages.


          For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.(John 3:16) :badger:

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          • C Clickok

            According with the symptoms that you stated, I think that the problem is in superheated processor. Get SpeedFan[^] and check some oddy temperature or voltages.


            For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.(John 3:16) :badger:

            R Offline
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            Rocky Moore
            wrote on last edited by
            #5

            Well, as I mentioned, it works in safe mode and in CD Linux, I doubt it is hardware related.

            Rocky <>< Recent Blog Post: Playing with Kubuntu Linux.. Thinking about Silverlight? www.SilverlightCity.com

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            • R Rocky Moore

              My friend has an old machine with XP which locks up (machine completely frozen) anywhere from a few seconds after logging in up to five to ten minutes after. It seems to survive fine in safe mode and if I use a CD Linux it works fine without any lockups. Does anyone know of steps to track down the offending process that it locking up the machine? There is nothing in the event log and it does not matter what you are doing at the time of lockup so it is not tied to an individual program. I would say to just do a reinstall but in this case, the friend is not close by and there are settings for their ISP that I cannot test from here so they still might get hosed if I reinstall. They have not recently installed anything, but I am wondering about a virus. Does anyone know of an antivirus that is free and can be used from CD or USB thumb drive? Any ideas?

              Rocky <>< Recent Blog Post: Playing with Kubuntu Linux.. Thinking about Silverlight? www.SilverlightCity.com

              N Offline
              N Offline
              NetDave
              wrote on last edited by
              #6

              I had the exact same symptoms earlier this week. It started with occasional hangs but within a day the entire system would lock up and a power reset was the only way I could reboot. I figured it was hardware, either the video card or RAM. My first test was to disconnect my second monitor, in preparation to swapping out the video card, and miraculously the problem went away. When I reconnected the second monitor again (NVIDIA GeForce 8600 GT dual-monitor card) the problem was still gone. I don't know if that was really the root of the problem, but everything seems ok after several days. Yeah, this may not be helpful in your case, but you might start jiggling boards and connectors as a first step.

              QRZ? de WAØTTN

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              • R Rocky Moore

                Well, as I mentioned, it works in safe mode and in CD Linux, I doubt it is hardware related.

                Rocky <>< Recent Blog Post: Playing with Kubuntu Linux.. Thinking about Silverlight? www.SilverlightCity.com

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                jeffwask
                wrote on last edited by
                #7

                Sorry, I read fast and didn't see Safe Mode but I wouldn't jump over the fan entirely. That was a pretty good call I have seen heat issues where the machine would run fine until you fired up a game or something else that taxed the processor. A flat Linux install or running in Safe Mode might not create enough load to generate the required heat to force a system shutdown.

                R 1 Reply Last reply
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                • R Rocky Moore

                  My friend has an old machine with XP which locks up (machine completely frozen) anywhere from a few seconds after logging in up to five to ten minutes after. It seems to survive fine in safe mode and if I use a CD Linux it works fine without any lockups. Does anyone know of steps to track down the offending process that it locking up the machine? There is nothing in the event log and it does not matter what you are doing at the time of lockup so it is not tied to an individual program. I would say to just do a reinstall but in this case, the friend is not close by and there are settings for their ISP that I cannot test from here so they still might get hosed if I reinstall. They have not recently installed anything, but I am wondering about a virus. Does anyone know of an antivirus that is free and can be used from CD or USB thumb drive? Any ideas?

                  Rocky <>< Recent Blog Post: Playing with Kubuntu Linux.. Thinking about Silverlight? www.SilverlightCity.com

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                  Allen Anderson
                  wrote on last edited by
                  #8

                  I had this exact same problem some time ago. The problem ended up being the motherboard software that was controlling the 'overclock' and 'fans' and such. After a certain amount of time it would try and switch down into a lower mode which caused my machine to freeze.

                  1 Reply Last reply
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                  • R Rocky Moore

                    My friend has an old machine with XP which locks up (machine completely frozen) anywhere from a few seconds after logging in up to five to ten minutes after. It seems to survive fine in safe mode and if I use a CD Linux it works fine without any lockups. Does anyone know of steps to track down the offending process that it locking up the machine? There is nothing in the event log and it does not matter what you are doing at the time of lockup so it is not tied to an individual program. I would say to just do a reinstall but in this case, the friend is not close by and there are settings for their ISP that I cannot test from here so they still might get hosed if I reinstall. They have not recently installed anything, but I am wondering about a virus. Does anyone know of an antivirus that is free and can be used from CD or USB thumb drive? Any ideas?

                    Rocky <>< Recent Blog Post: Playing with Kubuntu Linux.. Thinking about Silverlight? www.SilverlightCity.com

                    Y Offline
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                    Yusuf
                    wrote on last edited by
                    #9

                    My initial thought was hardware related, but you said it run fine from CD Linux. - It may be driver issue, but not sure if this would apply - As some one mentioned it run msconfig disable everything and give it a spin. At least that will help eliminate many things. - As for virus, run ComboFix or SDFix. Then when the system is stable get a decent AV (AVG,Avant...) do complete check.

                    Yusuf Can I help you?

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                    • R Rocky Moore

                      Well, as I mentioned, it works in safe mode and in CD Linux, I doubt it is hardware related.

                      Rocky <>< Recent Blog Post: Playing with Kubuntu Linux.. Thinking about Silverlight? www.SilverlightCity.com

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                      Luc Pattyn
                      wrote on last edited by
                      #10

                      Rocky Moore wrote:

                      it works in safe mode and in CD Linux

                      sure, there isn't much to do in safe or *nix mode is there? :laugh: try a virus scan first, fix all the warnings, then test again. :)

                      Luc Pattyn [Forum Guidelines] [My Articles]


                      Avoiding unwanted divs (as in "articles needing approval") with the help of this FireFox add-in


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                      • R Rocky Moore

                        Well, as I mentioned, it works in safe mode and in CD Linux, I doubt it is hardware related.

                        Rocky <>< Recent Blog Post: Playing with Kubuntu Linux.. Thinking about Silverlight? www.SilverlightCity.com

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                        Shog9 0
                        wrote on last edited by
                        #11

                        Different software stresses hardware in different ways. Safe mode uses the VGA driver - so less stress on the video hardware. Loads fewer drivers - so less stress on peripherals, memory. Check the temperature first, since that's pretty easy to rule out. Then run a memory diagnostics program, since you can sit and drink while that runs. If both of those look fine, then start removing drivers and startup programs 'till it works...

                        1 Reply Last reply
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                        • J jeffwask

                          Sorry, I read fast and didn't see Safe Mode but I wouldn't jump over the fan entirely. That was a pretty good call I have seen heat issues where the machine would run fine until you fired up a game or something else that taxed the processor. A flat Linux install or running in Safe Mode might not create enough load to generate the required heat to force a system shutdown.

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                          Rocky Moore
                          wrote on last edited by
                          #12

                          Guess I should have included that I was running two of the arcade games that came with Linux at the same time for a few hours and then sat there for almost an hour playing one of the simple ones ;)

                          Rocky <>< Recent Blog Post: Playing with Kubuntu Linux.. Thinking about Silverlight? www.SilverlightCity.com

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                          • R Rocky Moore

                            My friend has an old machine with XP which locks up (machine completely frozen) anywhere from a few seconds after logging in up to five to ten minutes after. It seems to survive fine in safe mode and if I use a CD Linux it works fine without any lockups. Does anyone know of steps to track down the offending process that it locking up the machine? There is nothing in the event log and it does not matter what you are doing at the time of lockup so it is not tied to an individual program. I would say to just do a reinstall but in this case, the friend is not close by and there are settings for their ISP that I cannot test from here so they still might get hosed if I reinstall. They have not recently installed anything, but I am wondering about a virus. Does anyone know of an antivirus that is free and can be used from CD or USB thumb drive? Any ideas?

                            Rocky <>< Recent Blog Post: Playing with Kubuntu Linux.. Thinking about Silverlight? www.SilverlightCity.com

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                            Steve Thresher
                            wrote on last edited by
                            #13

                            Try using driver verifier on all unsigned drivers. Should give you a BSOD if there is a dodgy driver.

                            AxisFirst For Business

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