MSI installation: problem when Norton Antivirus is active
-
I have created MSI package of my product - using Install Shield 12. The package contains several redistributable files included - partially, Visual Studio 2005 ones. A customer sent me the following complaint: "We use corporate version of Norton Antivurus. After installation of your product, any right click on any folder in Windows explorer and many other interactions with Windows cause a prompt of installing missing Norton Antivirus components." Does someone have any idea what is reason of the problem?
-
I have created MSI package of my product - using Install Shield 12. The package contains several redistributable files included - partially, Visual Studio 2005 ones. A customer sent me the following complaint: "We use corporate version of Norton Antivurus. After installation of your product, any right click on any folder in Windows explorer and many other interactions with Windows cause a prompt of installing missing Norton Antivirus components." Does someone have any idea what is reason of the problem?
Sounds like you may be installing older versions of a redistributable file that Norton relies on. The first thing I would check is the file versions and then move to make sure that any files you are installing into the System32 folder actually belong there.
I am a lean mean ground beef machine!!!