iPower Sucks Because... iPower Tech Support Sucks

AspDotNetDev

I'm currently on a CodeProject fast (long story short, I'm not posting messages for a week or so), but I had to break it because this is too transient not to share immediately. The below is a tech support session I just had with iPower over my email not working. I know I was rude, I know that doesn't get you anywhere, but I was annoyed and sensed a solution was not immenent, so I decided to have some fun with the operator. Note that I obscured (with asterisks) my personal information and some expletives. Enjoy.

You are now chatting with 'Marvin Nelson' Marvin Nelson: Hi *****. My name is Marvin Nelson, how are you today? Me: Hi Marvin. I'm having email issues. Guessing they are related to your recent email upgrade. I can receive emails, but I can't send them. Marvin Nelson: I apologize for any inconvenience this has caused you. Me: At least, that's my problem with my *****@*****.com email address via my local email client. I tried creating a new email address (**********@*****.com) and sent from your webmail client and that worked fine. I tried to log in to your webmail client using my *****@*****.com email and that caused some sort of server error (I clicked a button to send the issue to tech support with you guys). Something about a duplicate mailbox. Perhaps you guys created a second mailbox for *****@*****.com (just a guess, I'm a programmer, so I come up with theories like this). Me: Has been happening for a few days now. Marvin Nelson: To protect your account from unauthorized changes, can you please verify for me the answer to the Security Question: Marvin Nelson: What is your mother's maiden name? Me: ***** ***** Marvin Nelson: The security answer that you have provided does not match with our records. Me: It may not be an exact match, but that's the answer. I might have just put "*****" (last name). Or I might have changed the case, such as to "*****". Marvin Nelson: To edit the 'Security Question' for your account, please follow the steps given below: Marvin Nelson: 1) Log into the control panel with your account username and password. Marvin Ne

Dalek Dave

It sounds more like you were talking to Eliza[^] rather than Marvin.

------------------------------------ To eat well in England, you should have a breakfast three times a day. W. Somerset Maugham 1925

Mark_Wallace

It's enough to make you shout *******!

I wanna be a eunuchs developer! Pass me a bread knife!

Wags

I didn't know that Marvin the Paranoid Android's second name was Nelson. :) He's only a poor drone. I wish these companies would actually employ people and motivate them (i.e. pay and train them properly) to give a f*ck (and use some bloody common sense!).

"...there's what people want to hear, there's what people want to believe, there's everything else, THEN there's the truth!" - New York D.A., The International

Mark_Wallace

Wags wrote:

I didn't know that Marvin the Paranoid Android's second name was Nelson.

Brilliant observation! Well worth a 5!

I wanna be a eunuchs developer! Pass me a bread knife!

Brady Kelly

"...And the Android's name was Nelson" :laugh: