Grrrr...
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What was supposed to happen: Mike works today and tomorrow, then enjoys the holidays with his family returning to the office Jan 4th. What is happening: Mike boards a plane at 8:30pm tonight to fly to a customer site and troubleshoot a machine. The return flight is scheduled for Thursday noon (Xmas Eve). What may well happen: Mike gets stuck in New Hampshire over Xmas due to weather or general travel chaos. X| :( :^) :sigh: :|
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What was supposed to happen: Mike works today and tomorrow, then enjoys the holidays with his family returning to the office Jan 4th. What is happening: Mike boards a plane at 8:30pm tonight to fly to a customer site and troubleshoot a machine. The return flight is scheduled for Thursday noon (Xmas Eve). What may well happen: Mike gets stuck in New Hampshire over Xmas due to weather or general travel chaos. X| :( :^) :sigh: :|
Good luck. May the machine magically repair itself tonight. :laugh:
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What was supposed to happen: Mike works today and tomorrow, then enjoys the holidays with his family returning to the office Jan 4th. What is happening: Mike boards a plane at 8:30pm tonight to fly to a customer site and troubleshoot a machine. The return flight is scheduled for Thursday noon (Xmas Eve). What may well happen: Mike gets stuck in New Hampshire over Xmas due to weather or general travel chaos. X| :( :^) :sigh: :|
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What was supposed to happen: Mike works today and tomorrow, then enjoys the holidays with his family returning to the office Jan 4th. What is happening: Mike boards a plane at 8:30pm tonight to fly to a customer site and troubleshoot a machine. The return flight is scheduled for Thursday noon (Xmas Eve). What may well happen: Mike gets stuck in New Hampshire over Xmas due to weather or general travel chaos. X| :( :^) :sigh: :|
Bummer. I'm sure you must have thought about it, but is there a way you could do remote troubleshooting?
CQ de W5ALT
Walt Fair, Jr., P. E. Comport Computing Specializing in Technical Engineering Software
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Bummer. I'm sure you must have thought about it, but is there a way you could do remote troubleshooting?
CQ de W5ALT
Walt Fair, Jr., P. E. Comport Computing Specializing in Technical Engineering Software
"Are you in front of the machine?" "Yes" "Got the hammer?" "Yes" "Hit it, really, REALLY hard." "Done." "It working?" "No, doesn't work at all now." "We will send a new unit after Xmas. Happy Holidays." "Sorry boss, it's an install not a repair now."
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What was supposed to happen: Mike works today and tomorrow, then enjoys the holidays with his family returning to the office Jan 4th. What is happening: Mike boards a plane at 8:30pm tonight to fly to a customer site and troubleshoot a machine. The return flight is scheduled for Thursday noon (Xmas Eve). What may well happen: Mike gets stuck in New Hampshire over Xmas due to weather or general travel chaos. X| :( :^) :sigh: :|
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Bummer. I'm sure you must have thought about it, but is there a way you could do remote troubleshooting?
CQ de W5ALT
Walt Fair, Jr., P. E. Comport Computing Specializing in Technical Engineering Software
Walt Fair, Jr. wrote:
I'm sure you must have thought about it, but is there a way you could do remote troubleshooting?
Yeah, apparently that's been done already. I showed up at 7am this morning with no knowledge of the situation. Three hours later the CEO is demanding action.
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What was supposed to happen: Mike works today and tomorrow, then enjoys the holidays with his family returning to the office Jan 4th. What is happening: Mike boards a plane at 8:30pm tonight to fly to a customer site and troubleshoot a machine. The return flight is scheduled for Thursday noon (Xmas Eve). What may well happen: Mike gets stuck in New Hampshire over Xmas due to weather or general travel chaos. X| :( :^) :sigh: :|
Well, I can only speak for myself, but if there's anything you need help with (erm... remote help, that is)... We are in totally different timezones, but you never know... CP is your friendly neighbourhood... Or so I'm told.. ;P
Nah... What's up, Doc? CCC's solved : 1 If a bus station is where a bus stops, and a train station is where a train stops, why do I have a work station on my desk?
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What was supposed to happen: Mike works today and tomorrow, then enjoys the holidays with his family returning to the office Jan 4th. What is happening: Mike boards a plane at 8:30pm tonight to fly to a customer site and troubleshoot a machine. The return flight is scheduled for Thursday noon (Xmas Eve). What may well happen: Mike gets stuck in New Hampshire over Xmas due to weather or general travel chaos. X| :( :^) :sigh: :|
Sorry to hear that man, that sucks. Well hopefully you'll make it back, if not at least have a beer at the cosmic humor of it all (not sure how helpful that is)!
¡El diablo está en mis pantalones! ¡Mire, mire! SELECT * FROM User WHERE Clue > 0 0 rows returned Save an Orange - Use the VCF! Personal 3D projects Just Say No to Web 2 Point Blow
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Walt Fair, Jr. wrote:
I'm sure you must have thought about it, but is there a way you could do remote troubleshooting?
Yeah, apparently that's been done already. I showed up at 7am this morning with no knowledge of the situation. Three hours later the CEO is demanding action.
Mike Mullikin wrote:
Three hours later the CEO is demanding action.
So it only makes sense that the CEO should go? Seriously, if it's a software problem you should be able to handle things with something like TeamViewer. Of course I realize that the real motivation may be that someone is physically there ...
CQ de W5ALT
Walt Fair, Jr., P. E. Comport Computing Specializing in Technical Engineering Software
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Mike Mullikin wrote:
Three hours later the CEO is demanding action.
So it only makes sense that the CEO should go? Seriously, if it's a software problem you should be able to handle things with something like TeamViewer. Of course I realize that the real motivation may be that someone is physically there ...
CQ de W5ALT
Walt Fair, Jr., P. E. Comport Computing Specializing in Technical Engineering Software
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We're all 99% certain it is NOT a software problem. Apparently troubleshooting is a lost art among our field techs...
Solution: Hire someone local that is a field tech to do this job. If they can do it and it is an easy fix: fire current field techs, hire the person that did it. Call it a cost saving technique. (edit: bad use of them)
modified on Tuesday, December 22, 2009 3:28 PM
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We're all 99% certain it is NOT a software problem. Apparently troubleshooting is a lost art among our field techs...
Ah, yes. That's true lots of places. Hey, I hope you have a safe trip, find and fix the problem fast, and get back on an earlier flight.
CQ de W5ALT
Walt Fair, Jr., P. E. Comport Computing Specializing in Technical Engineering Software
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What was supposed to happen: Mike works today and tomorrow, then enjoys the holidays with his family returning to the office Jan 4th. What is happening: Mike boards a plane at 8:30pm tonight to fly to a customer site and troubleshoot a machine. The return flight is scheduled for Thursday noon (Xmas Eve). What may well happen: Mike gets stuck in New Hampshire over Xmas due to weather or general travel chaos. X| :( :^) :sigh: :|
I have two sisters in New Hamster so I wouldn't mind it. <anecdote> On a former job a client complained that one of the PCs wasn't working so I had them send it to us (Virginia to San Diego). When it arrived I opened it up, found the hard drive cable had come loose, reattached it, and sent the thing back. :rolleyes: </anecdote>
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What was supposed to happen: Mike works today and tomorrow, then enjoys the holidays with his family returning to the office Jan 4th. What is happening: Mike boards a plane at 8:30pm tonight to fly to a customer site and troubleshoot a machine. The return flight is scheduled for Thursday noon (Xmas Eve). What may well happen: Mike gets stuck in New Hampshire over Xmas due to weather or general travel chaos. X| :( :^) :sigh: :|
Hey Mike good luck, if you want a quick beer Wednesday I'm in Lowell MA, not far from Boston or Manchester. But really I do hope you find a solution to the problem quickly so you can catch a flight. I don't think you'll get a snow cancellation, it's supposed to be pretty clear around here this week. The storm is well past us.
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We're all 99% certain it is NOT a software problem. Apparently troubleshooting is a lost art among our field techs...
I was recently added to an email list at work about a problem in a product using our silicon that was reported motnhs ago - playing back a Blu-ray with a Dolby Digital track suddenly the speakers in the TV would produce noise instead of sound. There were recriminations about people not being willing to visit the factory etc.... I asked the question that someone should have at the start - what kind of noise was it? The guy at the factory sent me a recording, I listened and replied "It sounds like AC3 (Dolby Digital) being output but signalled as PCM (stereo)", there is a subtle beat pattern to the nosie when this happens. They checked by forcing the SPDIF output flag to AC3 and it decoded correctly. Not difficult. Now they are tracking the HDMI input issue where the AC3/PCM flag is failing. Oh, and not using the compay's bug tracking system which would notify the people who worked on the HDMI input core that there is a problem. :doh:
Join the cool kids - Come fold with us[^]
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Hey Mike good luck, if you want a quick beer Wednesday I'm in Lowell MA, not far from Boston or Manchester. But really I do hope you find a solution to the problem quickly so you can catch a flight. I don't think you'll get a snow cancellation, it's supposed to be pretty clear around here this week. The storm is well past us.
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We're all 99% certain it is NOT a software problem. Apparently troubleshooting is a lost art among our field techs...
Windows Update problem maybe? They have a tendency to break lots of things.