Why I hate a certain Orange-Striped-Direct.com website today.
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I very rarely use the 'OrangeStripe'Direct.com website to buy anything because in the past I've had problems with them. So on Saturday I break down and use them to buy a 3-item bundle (barebones shuttle, ocz ram, AMD proc) for $412.92 ($384.99 + tax $27.93). I get the invoice today for $634.50 ($591.60 + tax $42.90) and call to complain. They try to get me to authorize the additional amount on PayPal and I throw a big-a$$ fit about that. I point them to the original item number on their website and show them that the price quoted in their first email to me is correct ($384.99) and that something is seriously wrong on their end with the invoice and that they need to correct it. No Can Do. However they will only charge me the $412.92. Absolute last time I well ever order from them, EVER. So I'm pissed. But here's the icing on the cake (I looked up prices on their website as I was complaining to them to make sure I was absolutely sure I knew what I was talking about):
Item No Price on Invoice Price on Website
A79-7851 344.27 69.99
O261-8082 247.33 94.99
S451-3156 0.00 199.99
Total 591.60 364.97
For those of you that have been paying attention: Price of Bundle: $384.99 Price of Items Separately: $364.97 <== WTF? I should mention free shipping either way you ordered. Since when is a bundle MORE expensive than buying the items separately? Now I'm extra pissed. No way I will EVER do business with the scum again.
-Sean ---- Fire Nuts
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I very rarely use the 'OrangeStripe'Direct.com website to buy anything because in the past I've had problems with them. So on Saturday I break down and use them to buy a 3-item bundle (barebones shuttle, ocz ram, AMD proc) for $412.92 ($384.99 + tax $27.93). I get the invoice today for $634.50 ($591.60 + tax $42.90) and call to complain. They try to get me to authorize the additional amount on PayPal and I throw a big-a$$ fit about that. I point them to the original item number on their website and show them that the price quoted in their first email to me is correct ($384.99) and that something is seriously wrong on their end with the invoice and that they need to correct it. No Can Do. However they will only charge me the $412.92. Absolute last time I well ever order from them, EVER. So I'm pissed. But here's the icing on the cake (I looked up prices on their website as I was complaining to them to make sure I was absolutely sure I knew what I was talking about):
Item No Price on Invoice Price on Website
A79-7851 344.27 69.99
O261-8082 247.33 94.99
S451-3156 0.00 199.99
Total 591.60 364.97
For those of you that have been paying attention: Price of Bundle: $384.99 Price of Items Separately: $364.97 <== WTF? I should mention free shipping either way you ordered. Since when is a bundle MORE expensive than buying the items separately? Now I'm extra pissed. No way I will EVER do business with the scum again.
-Sean ---- Fire Nuts
Can't you just cancel the order?
Help me! I'm turning into a grapefruit! Buzzwords!
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I very rarely use the 'OrangeStripe'Direct.com website to buy anything because in the past I've had problems with them. So on Saturday I break down and use them to buy a 3-item bundle (barebones shuttle, ocz ram, AMD proc) for $412.92 ($384.99 + tax $27.93). I get the invoice today for $634.50 ($591.60 + tax $42.90) and call to complain. They try to get me to authorize the additional amount on PayPal and I throw a big-a$$ fit about that. I point them to the original item number on their website and show them that the price quoted in their first email to me is correct ($384.99) and that something is seriously wrong on their end with the invoice and that they need to correct it. No Can Do. However they will only charge me the $412.92. Absolute last time I well ever order from them, EVER. So I'm pissed. But here's the icing on the cake (I looked up prices on their website as I was complaining to them to make sure I was absolutely sure I knew what I was talking about):
Item No Price on Invoice Price on Website
A79-7851 344.27 69.99
O261-8082 247.33 94.99
S451-3156 0.00 199.99
Total 591.60 364.97
For those of you that have been paying attention: Price of Bundle: $384.99 Price of Items Separately: $364.97 <== WTF? I should mention free shipping either way you ordered. Since when is a bundle MORE expensive than buying the items separately? Now I'm extra pissed. No way I will EVER do business with the scum again.
-Sean ---- Fire Nuts
When I was in Deerfield it is sometimes easy to run to their shop to get what you need (better than CompUsa) other than that, why bother? NewEgg is amazing.
Need custom software developed? I do custom programming based primarily on MS tools with an emphasis on C# development and consulting. A man said to the universe: "Sir I exist!" "However," replied the universe, "The fact has not created in me A sense of obligation." --Stephen Crane
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When I was in Deerfield it is sometimes easy to run to their shop to get what you need (better than CompUsa) other than that, why bother? NewEgg is amazing.
Need custom software developed? I do custom programming based primarily on MS tools with an emphasis on C# development and consulting. A man said to the universe: "Sir I exist!" "However," replied the universe, "The fact has not created in me A sense of obligation." --Stephen Crane
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Can't you just cancel the order?
Help me! I'm turning into a grapefruit! Buzzwords!
No. Already shipped. However, I believe I can refuse the shipment. And I did pay with PayPal so I can file a complaint with them if things turn out badly. I consider this a positive reinforcement exercise with the concerned party. The lesson has been relearned and I won't make the same mistake again.
-Sean ---- Fire Nuts
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When I was in Deerfield it is sometimes easy to run to their shop to get what you need (better than CompUsa) other than that, why bother? NewEgg is amazing.
Need custom software developed? I do custom programming based primarily on MS tools with an emphasis on C# development and consulting. A man said to the universe: "Sir I exist!" "However," replied the universe, "The fact has not created in me A sense of obligation." --Stephen Crane
NewEgg is who I go to nearly ALL the time. Sometimes they are more expensive, but I've NEVER had a problem with them and their RMA process is delightful. Quick problem resolution is more important to me than the lowest price. Sometimes I get stupid though and have to be smacked down with a lesson-learned from time to time. :)
-Sean ---- Fire Nuts
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Ennis Ray Lynch, Jr. wrote:
NewEgg is amazing.
Not always apparently: http://www.engadget.com/2010/03/07/newegg-sells-300-counterfeit-core-i7-920-cpus-is-now-investiga/[^]
Maybe you missed the part at the bottom, NewEgg seems to kill itself on service. Very few people can complain about their customer service or their returns process. The number one reason I buy from them is the no hassle returns.
Need custom software developed? I do custom programming based primarily on MS tools with an emphasis on C# development and consulting. A man said to the universe: "Sir I exist!" "However," replied the universe, "The fact has not created in me A sense of obligation." --Stephen Crane
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Ennis Ray Lynch, Jr. wrote:
NewEgg is amazing.
Not always apparently: http://www.engadget.com/2010/03/07/newegg-sells-300-counterfeit-core-i7-920-cpus-is-now-investiga/[^]
Oops! I generally don't order Intel. Price/Performance ratio isn't worth it to me. Plus the fact that getting an Intel chip that supports 64-bit virtualization is pretty much a crap-shoot. I'd rather just go with AMD where ALL of their current chips support 64-bit virtualization (and a Quad-core Phenom II @ 3.2 GHz is a deal).
-Sean ---- Fire Nuts
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I very rarely use the 'OrangeStripe'Direct.com website to buy anything because in the past I've had problems with them. So on Saturday I break down and use them to buy a 3-item bundle (barebones shuttle, ocz ram, AMD proc) for $412.92 ($384.99 + tax $27.93). I get the invoice today for $634.50 ($591.60 + tax $42.90) and call to complain. They try to get me to authorize the additional amount on PayPal and I throw a big-a$$ fit about that. I point them to the original item number on their website and show them that the price quoted in their first email to me is correct ($384.99) and that something is seriously wrong on their end with the invoice and that they need to correct it. No Can Do. However they will only charge me the $412.92. Absolute last time I well ever order from them, EVER. So I'm pissed. But here's the icing on the cake (I looked up prices on their website as I was complaining to them to make sure I was absolutely sure I knew what I was talking about):
Item No Price on Invoice Price on Website
A79-7851 344.27 69.99
O261-8082 247.33 94.99
S451-3156 0.00 199.99
Total 591.60 364.97
For those of you that have been paying attention: Price of Bundle: $384.99 Price of Items Separately: $364.97 <== WTF? I should mention free shipping either way you ordered. Since when is a bundle MORE expensive than buying the items separately? Now I'm extra pissed. No way I will EVER do business with the scum again.
-Sean ---- Fire Nuts
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When I was in Deerfield it is sometimes easy to run to their shop to get what you need (better than CompUsa) other than that, why bother? NewEgg is amazing.
Need custom software developed? I do custom programming based primarily on MS tools with an emphasis on C# development and consulting. A man said to the universe: "Sir I exist!" "However," replied the universe, "The fact has not created in me A sense of obligation." --Stephen Crane
Ennis Ray Lynch, Jr. wrote:
When I was in Deerfield it is sometimes easy to run to their shop to get what you need (better than CompUsa)
After a little research I just found out that TigerDirect owns CompUSA. It's all becoming much clearer now.
-Sean ---- Fire Nuts
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Ennis Ray Lynch, Jr. wrote:
When I was in Deerfield it is sometimes easy to run to their shop to get what you need (better than CompUsa)
After a little research I just found out that TigerDirect owns CompUSA. It's all becoming much clearer now.
-Sean ---- Fire Nuts
They bought them after CompUsa went Kaput, the online division anyway.
Need custom software developed? I do custom programming based primarily on MS tools with an emphasis on C# development and consulting. A man said to the universe: "Sir I exist!" "However," replied the universe, "The fact has not created in me A sense of obligation." --Stephen Crane
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No. Already shipped. However, I believe I can refuse the shipment. And I did pay with PayPal so I can file a complaint with them if things turn out badly. I consider this a positive reinforcement exercise with the concerned party. The lesson has been relearned and I won't make the same mistake again.
-Sean ---- Fire Nuts
In the UK, you'd be covered under theTrade Description Act[^] - mainly that they described one price, then charged you something different. Their mistake. They have to fully refund you, and pay for the return shipping. I don't know if the US has anything equivalent, but I'd certainly raise the complaint with PayPal (do you have PP linked to a credit card? You might have more luck going straight to them) Refusing the shipping is awkward, since you don't have a bargaining ploy - if you have their goods, then you don't have to return them until they agree to refund you - if they've been returned to them by the courier, then the balls are in their court!
Help me! I'm turning into a grapefruit! Buzzwords!
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In the UK, you'd be covered under theTrade Description Act[^] - mainly that they described one price, then charged you something different. Their mistake. They have to fully refund you, and pay for the return shipping. I don't know if the US has anything equivalent, but I'd certainly raise the complaint with PayPal (do you have PP linked to a credit card? You might have more luck going straight to them) Refusing the shipping is awkward, since you don't have a bargaining ploy - if you have their goods, then you don't have to return them until they agree to refund you - if they've been returned to them by the courier, then the balls are in their court!
Help me! I'm turning into a grapefruit! Buzzwords!
The US has something similar, but it's still a hassle. I really have a strong dislike for corporate immmorality. Honesty/integrity always pays more in the long run.
-Sean ---- Fire Nuts
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Maybe you missed the part at the bottom, NewEgg seems to kill itself on service. Very few people can complain about their customer service or their returns process. The number one reason I buy from them is the no hassle returns.
Need custom software developed? I do custom programming based primarily on MS tools with an emphasis on C# development and consulting. A man said to the universe: "Sir I exist!" "However," replied the universe, "The fact has not created in me A sense of obligation." --Stephen Crane
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Hey, no need to tell me. I use NewEgg all the time. Still a little disappointing that this slipped through, no?
I've been doing some research on this. It looks like one of NewEgg's suppliers (D&H??) Ipex is the culprit. Apparently D&H has sent Cease and Desist orders to several websites that have reported this. NewEgg has also apparently stopped shipments from the warehouse in question and is working to replace the fakes with real i7's. All this before it was widely reported. So yeah. I'm going to trust NewEgg on this one. --Edit-- Apparently it wasn't D&H, it was Ipex and NewEgg has ceased their relationship with them. Bad legal troubles ahead for Ipex though.
-Sean ---- Fire Nuts
modified on Tuesday, March 9, 2010 8:35 AM
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Ennis Ray Lynch, Jr. wrote:
NewEgg is amazing.
Not always apparently: http://www.engadget.com/2010/03/07/newegg-sells-300-counterfeit-core-i7-920-cpus-is-now-investiga/[^]
I had a good laugh over the weekend from that :)
xacc.ide
IronScheme - 1.0 RC 1 - out now!
((λ (x) `(,x ',x)) '(λ (x) `(,x ',x))) The Scheme Programming Language – Fourth Edition -
I very rarely use the 'OrangeStripe'Direct.com website to buy anything because in the past I've had problems with them. So on Saturday I break down and use them to buy a 3-item bundle (barebones shuttle, ocz ram, AMD proc) for $412.92 ($384.99 + tax $27.93). I get the invoice today for $634.50 ($591.60 + tax $42.90) and call to complain. They try to get me to authorize the additional amount on PayPal and I throw a big-a$$ fit about that. I point them to the original item number on their website and show them that the price quoted in their first email to me is correct ($384.99) and that something is seriously wrong on their end with the invoice and that they need to correct it. No Can Do. However they will only charge me the $412.92. Absolute last time I well ever order from them, EVER. So I'm pissed. But here's the icing on the cake (I looked up prices on their website as I was complaining to them to make sure I was absolutely sure I knew what I was talking about):
Item No Price on Invoice Price on Website
A79-7851 344.27 69.99
O261-8082 247.33 94.99
S451-3156 0.00 199.99
Total 591.60 364.97
For those of you that have been paying attention: Price of Bundle: $384.99 Price of Items Separately: $364.97 <== WTF? I should mention free shipping either way you ordered. Since when is a bundle MORE expensive than buying the items separately? Now I'm extra pissed. No way I will EVER do business with the scum again.
-Sean ---- Fire Nuts
I see the price of the bundle as 329.99. If you were billed 384.99 for that today I would call and complain, ask to speak with a manager if they won't help you. B69-4027
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I see the price of the bundle as 329.99. If you were billed 384.99 for that today I would call and complain, ask to speak with a manager if they won't help you. B69-4027
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I very rarely use the 'OrangeStripe'Direct.com website to buy anything because in the past I've had problems with them. So on Saturday I break down and use them to buy a 3-item bundle (barebones shuttle, ocz ram, AMD proc) for $412.92 ($384.99 + tax $27.93). I get the invoice today for $634.50 ($591.60 + tax $42.90) and call to complain. They try to get me to authorize the additional amount on PayPal and I throw a big-a$$ fit about that. I point them to the original item number on their website and show them that the price quoted in their first email to me is correct ($384.99) and that something is seriously wrong on their end with the invoice and that they need to correct it. No Can Do. However they will only charge me the $412.92. Absolute last time I well ever order from them, EVER. So I'm pissed. But here's the icing on the cake (I looked up prices on their website as I was complaining to them to make sure I was absolutely sure I knew what I was talking about):
Item No Price on Invoice Price on Website
A79-7851 344.27 69.99
O261-8082 247.33 94.99
S451-3156 0.00 199.99
Total 591.60 364.97
For those of you that have been paying attention: Price of Bundle: $384.99 Price of Items Separately: $364.97 <== WTF? I should mention free shipping either way you ordered. Since when is a bundle MORE expensive than buying the items separately? Now I'm extra pissed. No way I will EVER do business with the scum again.
-Sean ---- Fire Nuts
I had a similar problem with Dell. For one, they offered a discount to employees at my job (guess we are partners with them or something). I check out the discount, and it actually costs MORE to buy a laptop with the discount. The reason is that you are forced to buy a 2-year warranty if you use the discount, which raises the price. Then, after I buy the laptop (without that crappy "discount"), they charged me more for it than what was displayed on the totals page when I checked out. I promptly cancelled the order and got my shiny new laptop from NewEgg, which I love and have had no problems with.
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I see the price of the bundle as 329.99. If you were billed 384.99 for that today I would call and complain, ask to speak with a manager if they won't help you. B69-4027
Even for that bundle the individual components add up to 299.97, not 329.99. So buy a bundle, think you're getting a deal but really you're paying $30 more than if you added the components individually. Once again, I won't do business with them again.
-Sean ---- Fire Nuts