Dell rant
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Dell technical support...What a joke. Last year Fenruary I got a new laptop. Nice machine, 64 bit,Gb of RAM, good video card. (Precision M6400, if you want to know) But on day one, it already started blue screening on me. Reinstalled, tried updating drivers, the works, but nothing worked, so reluctantly you try Dell. "Please run this test and that test and open your PC and test again"... finally, August 2009, two new memory modules. Again, BSOD'ing a few days later, we try again Dell. "Please reinstall OS, reinstall drivers, run tests, etc..." Nothing works, so again, November 2009 a Dell technician comes in and replaces motherboard and Hard Drive. 2 weeks later BSOD'ing again. After this we actually managed escalating this and lo, March 2010 a Dell technician comes in and replace the motherboard and processor, killing my numlock and shift lock lights in the process. And again, BSOD'ing. Last week I called again after installing everything again, in the right order etc... running all the tests in advance and they said they would escalate, which apparently takes more than a week... now on the phone for yet another run... :sigh: . new action: memory, motherboard, video card replacement... :~ end of rant...
V.
Ah, Dell... Their marketing slogan: "Dude, you're getting a Dell!" What it SHOULD be: "Dude, you're getting a Dell? Hahahaha!" Seriously... Don't buy Dell... Just... Don't.
Proud to have finally moved to the A-Ark. Which one are you in?
Author of the Guardians Saga (Sci-Fi/Fantasy novels) -
Dell technical support...What a joke. Last year Fenruary I got a new laptop. Nice machine, 64 bit,Gb of RAM, good video card. (Precision M6400, if you want to know) But on day one, it already started blue screening on me. Reinstalled, tried updating drivers, the works, but nothing worked, so reluctantly you try Dell. "Please run this test and that test and open your PC and test again"... finally, August 2009, two new memory modules. Again, BSOD'ing a few days later, we try again Dell. "Please reinstall OS, reinstall drivers, run tests, etc..." Nothing works, so again, November 2009 a Dell technician comes in and replaces motherboard and Hard Drive. 2 weeks later BSOD'ing again. After this we actually managed escalating this and lo, March 2010 a Dell technician comes in and replace the motherboard and processor, killing my numlock and shift lock lights in the process. And again, BSOD'ing. Last week I called again after installing everything again, in the right order etc... running all the tests in advance and they said they would escalate, which apparently takes more than a week... now on the phone for yet another run... :sigh: . new action: memory, motherboard, video card replacement... :~ end of rant...
V.
At this point asking for a complete replacement wouldn't seem out of the question. If it's this screwed up they should take it off your hands and give you a new one so that they can figure it out on their time.
That's called seagull management (or sometimes pigeon management)... Fly in, flap your arms and squawk a lot, crap all over everything and fly out again... by _Damian S_
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At this point asking for a complete replacement wouldn't seem out of the question. If it's this screwed up they should take it off your hands and give you a new one so that they can figure it out on their time.
That's called seagull management (or sometimes pigeon management)... Fly in, flap your arms and squawk a lot, crap all over everything and fly out again... by _Damian S_
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definitely. "My machine has been unstable for the better part of a year and a half. That is unacceptable. You will replace this lemon and give me a comparable machine. Anything less means you do not want me as a customer again, and this incident will be repeated to anyone thinking of buying one of your machines that I know."
If I have accidentally said something witty, smart, or correct, it is purely by mistake and I apologize for it.
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Did you actually look at the BSODs to determine their cause? If they arent instructive then run Verifier with everything except low resource simulation on suspect, third part drivers one at a atime). You can also selectively disable bits of hardware and see if the BSOD goes away. As a SW engineer you should know these procedures already.
Morality is indistinguishable from social proscription
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Ah, Dell... Their marketing slogan: "Dude, you're getting a Dell!" What it SHOULD be: "Dude, you're getting a Dell? Hahahaha!" Seriously... Don't buy Dell... Just... Don't.
Proud to have finally moved to the A-Ark. Which one are you in?
Author of the Guardians Saga (Sci-Fi/Fantasy novels) -
Ooh, this is a fun game... Remember those news stories several years back? "Dude, you fell in a well!" Then there was platoon under artillery fire... "Dude, we're getting a shell!" The detective at a murder scene... "Dude, he's starting to smell" Someone buying hair products? "Dude, I'm getting some gel!" Nah, this is too easy.
Proud to have finally moved to the A-Ark. Which one are you in?
Author of the Guardians Saga (Sci-Fi/Fantasy novels) -
Ooh, this is a fun game... Remember those news stories several years back? "Dude, you fell in a well!" Then there was platoon under artillery fire... "Dude, we're getting a shell!" The detective at a murder scene... "Dude, he's starting to smell" Someone buying hair products? "Dude, I'm getting some gel!" Nah, this is too easy.
Proud to have finally moved to the A-Ark. Which one are you in?
Author of the Guardians Saga (Sci-Fi/Fantasy novels) -
This is what symantec AV SW does. Or at least used to. DOnt know if they fixed it yet.
Morality is indistinguishable from social proscription
fat_boy wrote:
symantec AV SW
That's got to hurt, Dell and Symantec, ugly. Just to totally make his day install iTunes :laugh: :laugh: :laugh:
Never underestimate the power of human stupidity RAH
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Dell technical support...What a joke. Last year Fenruary I got a new laptop. Nice machine, 64 bit,Gb of RAM, good video card. (Precision M6400, if you want to know) But on day one, it already started blue screening on me. Reinstalled, tried updating drivers, the works, but nothing worked, so reluctantly you try Dell. "Please run this test and that test and open your PC and test again"... finally, August 2009, two new memory modules. Again, BSOD'ing a few days later, we try again Dell. "Please reinstall OS, reinstall drivers, run tests, etc..." Nothing works, so again, November 2009 a Dell technician comes in and replaces motherboard and Hard Drive. 2 weeks later BSOD'ing again. After this we actually managed escalating this and lo, March 2010 a Dell technician comes in and replace the motherboard and processor, killing my numlock and shift lock lights in the process. And again, BSOD'ing. Last week I called again after installing everything again, in the right order etc... running all the tests in advance and they said they would escalate, which apparently takes more than a week... now on the phone for yet another run... :sigh: . new action: memory, motherboard, video card replacement... :~ end of rant...
V.