Why Microsoft doesn't make sense today
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I have a Microsoft wireless laptop mouse that I bought last year. On Monday I turned my laptop on, and Windows wouldn't recognize the device. So i pulled the receiver out and it is so hot I can barely touch it. There is a know issue with this mouse for the receivers to short out so I call Microsoft for a replacement. Their support people were pretty good, but then they asked me for a product id. They said it should be on the bottom of the mouse or a tag in the battery compartment. Nope, no id anywhere. So they tell me that either I'm screwed or I can fax them a picture of the mouse. So I take out the cell phone cam, take a pic and find a place online that will send a free outgoing fax from a .doc. About an hour ago, I get a call from Microsoft to confirm my shipping address for a replacement. While I appreciate the fact that they are warrantying my mouse without a receipt, I'm baffled by the fact that they had me fax (and really, why couldnt I email it) a picture of a mouse to them and that somehow makes me worthy of a warranty. I should have sent them a stock photo of the thing to see if it would have worked.
Pete O'Hanlon wrote:
I'm looking forward to it; primarily because it should wipe that smug grin off Steve Jobs face.
CPallini wrote:
You cannot argue with agile people so just take the extreme approach and shoot him. :Smile:
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I have a Microsoft wireless laptop mouse that I bought last year. On Monday I turned my laptop on, and Windows wouldn't recognize the device. So i pulled the receiver out and it is so hot I can barely touch it. There is a know issue with this mouse for the receivers to short out so I call Microsoft for a replacement. Their support people were pretty good, but then they asked me for a product id. They said it should be on the bottom of the mouse or a tag in the battery compartment. Nope, no id anywhere. So they tell me that either I'm screwed or I can fax them a picture of the mouse. So I take out the cell phone cam, take a pic and find a place online that will send a free outgoing fax from a .doc. About an hour ago, I get a call from Microsoft to confirm my shipping address for a replacement. While I appreciate the fact that they are warrantying my mouse without a receipt, I'm baffled by the fact that they had me fax (and really, why couldnt I email it) a picture of a mouse to them and that somehow makes me worthy of a warranty. I should have sent them a stock photo of the thing to see if it would have worked.
Pete O'Hanlon wrote:
I'm looking forward to it; primarily because it should wipe that smug grin off Steve Jobs face.
CPallini wrote:
You cannot argue with agile people so just take the extreme approach and shoot him. :Smile:
Yeah. You would have thought that Microsoft of all people would accept an email. :~
WE ARE DYSLEXIC OF BORG. Refutance is systile. Your a$$ will be laminated. There are 10 kinds of people in the world: People who know binary and people who don't.
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Yeah. You would have thought that Microsoft of all people would accept an email. :~
WE ARE DYSLEXIC OF BORG. Refutance is systile. Your a$$ will be laminated. There are 10 kinds of people in the world: People who know binary and people who don't.
Nah, they're afraid to open attachments on mails because they have to use Outlook! ;P