IT People Can Go Die In A Fire
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I work as a developer and in IT support. As an insider I must confess that I find working with others in IT is an arduous task. A phone conversation with a guy from my cable company is a good example of this pain. I'd made it through the first 8 layers of tech support and was actually talking to someone "on the ground". I was wondering why my web site had quit working over port 80 and he told me that they'd decided to block port 80 because they didn't want me to be hosting a web site. I told him that was silly because all I needed to do was switch to port 8080 (which I'd already done). A day later port 8080 was blocked. Guess what? I just switched ports again. In another instance I requested information from our centalized IT staff that was contained in files on a public web server. I wanted to more closely integrate my application with their security framework. They refused to let me see the files (they were SECRET) but they did allow me to publish an application to the server. Naturally, I put an application out there that retrieved those files for me. Maybe if you allow people to publish applications on your web server working WITH them would be a good idea instead of all this cloak and dagger nonsense? The worse example was when I developed issues logging into a website. I was very clear in my trouble ticket that Browser X, Browser Y, and Browser Z worked fine but Browser A was a problem. I was told that I needed to take care to type in my password correctly. My response looked like this: Silly me, for I've been using the same password for 8 years and I can remember it when I use three other browsers but seem to forget it when I use Browser A. Since I cannot seem to remember my password when using that browswer I'll just stop using it because, golly, there is no way there is a problem with the browser or the site - it must be me forgetting my password. At the very least I can use these as cautionary tales to not be a total jerk to those I help. Stop assuming everyone else is a dope.
MehGerbil wrote:
The worse example was when I developed issues logging into a website. I was very clear in my trouble ticket that Browser X, Browser Y, and Browser Z worked fine but Browser A was a problem. I was told that I needed to take care to type in my password correctly.
To quote an intelligent man that acts like a retard, "I don't care who you are, that's funny right there." :laugh:
The United States invariably does the right thing, after having exhausted every other alternative. -Winston Churchill America is the only country that went from barbarism to decadence without civilization in between. -Oscar Wilde Wow, even the French showed a little more spine than that before they got their sh*t pushed in.[^] -Colin Mullikin
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I work as a developer and in IT support. As an insider I must confess that I find working with others in IT is an arduous task. A phone conversation with a guy from my cable company is a good example of this pain. I'd made it through the first 8 layers of tech support and was actually talking to someone "on the ground". I was wondering why my web site had quit working over port 80 and he told me that they'd decided to block port 80 because they didn't want me to be hosting a web site. I told him that was silly because all I needed to do was switch to port 8080 (which I'd already done). A day later port 8080 was blocked. Guess what? I just switched ports again. In another instance I requested information from our centalized IT staff that was contained in files on a public web server. I wanted to more closely integrate my application with their security framework. They refused to let me see the files (they were SECRET) but they did allow me to publish an application to the server. Naturally, I put an application out there that retrieved those files for me. Maybe if you allow people to publish applications on your web server working WITH them would be a good idea instead of all this cloak and dagger nonsense? The worse example was when I developed issues logging into a website. I was very clear in my trouble ticket that Browser X, Browser Y, and Browser Z worked fine but Browser A was a problem. I was told that I needed to take care to type in my password correctly. My response looked like this: Silly me, for I've been using the same password for 8 years and I can remember it when I use three other browsers but seem to forget it when I use Browser A. Since I cannot seem to remember my password when using that browswer I'll just stop using it because, golly, there is no way there is a problem with the browser or the site - it must be me forgetting my password. At the very least I can use these as cautionary tales to not be a total jerk to those I help. Stop assuming everyone else is a dope.
well it's sad to hear of your experience it has discouraged me allot to ask for their help. I guess we just can't rely on their technical support that much then. Sad :(
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I work as a developer and in IT support. As an insider I must confess that I find working with others in IT is an arduous task. A phone conversation with a guy from my cable company is a good example of this pain. I'd made it through the first 8 layers of tech support and was actually talking to someone "on the ground". I was wondering why my web site had quit working over port 80 and he told me that they'd decided to block port 80 because they didn't want me to be hosting a web site. I told him that was silly because all I needed to do was switch to port 8080 (which I'd already done). A day later port 8080 was blocked. Guess what? I just switched ports again. In another instance I requested information from our centalized IT staff that was contained in files on a public web server. I wanted to more closely integrate my application with their security framework. They refused to let me see the files (they were SECRET) but they did allow me to publish an application to the server. Naturally, I put an application out there that retrieved those files for me. Maybe if you allow people to publish applications on your web server working WITH them would be a good idea instead of all this cloak and dagger nonsense? The worse example was when I developed issues logging into a website. I was very clear in my trouble ticket that Browser X, Browser Y, and Browser Z worked fine but Browser A was a problem. I was told that I needed to take care to type in my password correctly. My response looked like this: Silly me, for I've been using the same password for 8 years and I can remember it when I use three other browsers but seem to forget it when I use Browser A. Since I cannot seem to remember my password when using that browswer I'll just stop using it because, golly, there is no way there is a problem with the browser or the site - it must be me forgetting my password. At the very least I can use these as cautionary tales to not be a total jerk to those I help. Stop assuming everyone else is a dope.
MehGerbil wrote:
A phone conversation with a guy from my cable company is a good example of this pain. I'd made it through the first 8 layers of tech support and was actually talking to someone "on the ground". I was wondering why my web site had quit working over port 80 and he told me that they'd decided to block port 80 because they didn't want me to be hosting a web site.
Not sure who your cable provider is but I know hosting any (web, ftp ...) servers on Comcast is a violation of the TOS if you have a normal residential connection. If you instead have a business account this is permitted however it costs like $15 more per month.
John
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MehGerbil wrote:
A phone conversation with a guy from my cable company is a good example of this pain. I'd made it through the first 8 layers of tech support and was actually talking to someone "on the ground". I was wondering why my web site had quit working over port 80 and he told me that they'd decided to block port 80 because they didn't want me to be hosting a web site.
Not sure who your cable provider is but I know hosting any (web, ftp ...) servers on Comcast is a violation of the TOS if you have a normal residential connection. If you instead have a business account this is permitted however it costs like $15 more per month.
John
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MehGerbil wrote:
A phone conversation with a guy from my cable company is a good example of this pain. I'd made it through the first 8 layers of tech support and was actually talking to someone "on the ground". I was wondering why my web site had quit working over port 80 and he told me that they'd decided to block port 80 because they didn't want me to be hosting a web site.
Not sure who your cable provider is but I know hosting any (web, ftp ...) servers on Comcast is a violation of the TOS if you have a normal residential connection. If you instead have a business account this is permitted however it costs like $15 more per month.
John
That seems like a good reason to stay away from them. Sticking up temporary web sites on your local connection can be really useful ... and even a normal residential connection is capable of hosting useful servers. Does this apply to hosting multiplayer games, too? That often involves hosting a server, exactly the same in technical terms.
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That seems like a good reason to stay away from them. Sticking up temporary web sites on your local connection can be really useful ... and even a normal residential connection is capable of hosting useful servers. Does this apply to hosting multiplayer games, too? That often involves hosting a server, exactly the same in technical terms.
BobJanova wrote:
That seems like a good reason to stay away from them.
The only competition (Verizon FIOS) has the same restriction.
John
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BobJanova wrote:
That seems like a good reason to stay away from them.
The only competition (Verizon FIOS) has the same restriction.
John
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I work as a developer and in IT support. As an insider I must confess that I find working with others in IT is an arduous task. A phone conversation with a guy from my cable company is a good example of this pain. I'd made it through the first 8 layers of tech support and was actually talking to someone "on the ground". I was wondering why my web site had quit working over port 80 and he told me that they'd decided to block port 80 because they didn't want me to be hosting a web site. I told him that was silly because all I needed to do was switch to port 8080 (which I'd already done). A day later port 8080 was blocked. Guess what? I just switched ports again. In another instance I requested information from our centalized IT staff that was contained in files on a public web server. I wanted to more closely integrate my application with their security framework. They refused to let me see the files (they were SECRET) but they did allow me to publish an application to the server. Naturally, I put an application out there that retrieved those files for me. Maybe if you allow people to publish applications on your web server working WITH them would be a good idea instead of all this cloak and dagger nonsense? The worse example was when I developed issues logging into a website. I was very clear in my trouble ticket that Browser X, Browser Y, and Browser Z worked fine but Browser A was a problem. I was told that I needed to take care to type in my password correctly. My response looked like this: Silly me, for I've been using the same password for 8 years and I can remember it when I use three other browsers but seem to forget it when I use Browser A. Since I cannot seem to remember my password when using that browswer I'll just stop using it because, golly, there is no way there is a problem with the browser or the site - it must be me forgetting my password. At the very least I can use these as cautionary tales to not be a total jerk to those I help. Stop assuming everyone else is a dope.
MehGerbil wrote:
Silly me, for I've been using the same password for 8 years and I can remember it when I use three other browsers but seem to forget it when I use Browser A. Since I cannot seem to remember my password when using that browswer I'll just stop using it because, golly, there is no way there is a problem with the browser or the site - it must be me forgetting my password.
Let me guess, "Browser A" was IE. It's been proven that people are dumber when they use IE :laugh:
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MehGerbil wrote:
Silly me, for I've been using the same password for 8 years and I can remember it when I use three other browsers but seem to forget it when I use Browser A. Since I cannot seem to remember my password when using that browswer I'll just stop using it because, golly, there is no way there is a problem with the browser or the site - it must be me forgetting my password.
Let me guess, "Browser A" was IE. It's been proven that people are dumber when they use IE :laugh:
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I work as a developer and in IT support. As an insider I must confess that I find working with others in IT is an arduous task. A phone conversation with a guy from my cable company is a good example of this pain. I'd made it through the first 8 layers of tech support and was actually talking to someone "on the ground". I was wondering why my web site had quit working over port 80 and he told me that they'd decided to block port 80 because they didn't want me to be hosting a web site. I told him that was silly because all I needed to do was switch to port 8080 (which I'd already done). A day later port 8080 was blocked. Guess what? I just switched ports again. In another instance I requested information from our centalized IT staff that was contained in files on a public web server. I wanted to more closely integrate my application with their security framework. They refused to let me see the files (they were SECRET) but they did allow me to publish an application to the server. Naturally, I put an application out there that retrieved those files for me. Maybe if you allow people to publish applications on your web server working WITH them would be a good idea instead of all this cloak and dagger nonsense? The worse example was when I developed issues logging into a website. I was very clear in my trouble ticket that Browser X, Browser Y, and Browser Z worked fine but Browser A was a problem. I was told that I needed to take care to type in my password correctly. My response looked like this: Silly me, for I've been using the same password for 8 years and I can remember it when I use three other browsers but seem to forget it when I use Browser A. Since I cannot seem to remember my password when using that browswer I'll just stop using it because, golly, there is no way there is a problem with the browser or the site - it must be me forgetting my password. At the very least I can use these as cautionary tales to not be a total jerk to those I help. Stop assuming everyone else is a dope.
It could be a case of the browser not handling text properly, if you're using cut-and-paste to enter it. I actually ran across a site a few weeks ago which, after registering, sent me a password in email. Cutting and pasting the password using IE8 absolutely will not work, but typing it works perfectly. That kept me entertained for a while, being the first time I've seen it happen. I'm sure that if I called tech support about it, they'd naturally assume that I'm an idiot.
Will Rogers never met me.
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MehGerbil wrote:
A phone conversation with a guy from my cable company is a good example of this pain. I'd made it through the first 8 layers of tech support and was actually talking to someone "on the ground". I was wondering why my web site had quit working over port 80 and he told me that they'd decided to block port 80 because they didn't want me to be hosting a web site.
Not sure who your cable provider is but I know hosting any (web, ftp ...) servers on Comcast is a violation of the TOS if you have a normal residential connection. If you instead have a business account this is permitted however it costs like $15 more per month.
John
The really "nice" part is that apparently unless you luck out with who you talk to on the phone, comcrap won't give you a business line (they don't have a bandwidth cap and are attractive for other reasons than just servers) unless you can provide some sort of proof (tax payer ID number???) that you're running a business out of the address.
Did you ever see history portrayed as an old man with a wise brow and pulseless heart, waging all things in the balance of reason? Is not rather the genius of history like an eternal, imploring maiden, full of fire, with a burning heart and flaming soul, humanly warm and humanly beautiful? --Zachris Topelius