Best customer support ever
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So I bought an Evoluent 3 mouse [^] about three years ago which my daily usage in place of a normal mouse relieved my wrist pain. A few weeks ago, the mouse started having trouble with the scroll wheel, so I wrote about it to the customer support. They offered to check the mouse for free, provided that I sent it to them. But as they only had retailers in USA and not in Europe, and the mouse obviously had some broken hardware (and the shipping costs to US were more expensive that a new mouse), I sent them some pictures of it and they proposed to ship me a complete new one ( which is on its way right now) :cool: Not only is the product awesome, but the people as well. Great company.
~RaGE(); I think words like 'destiny' are a way of trying to find order where none exists. - Christian Graus Do not feed the troll ! - Common proverb
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So I bought an Evoluent 3 mouse [^] about three years ago which my daily usage in place of a normal mouse relieved my wrist pain. A few weeks ago, the mouse started having trouble with the scroll wheel, so I wrote about it to the customer support. They offered to check the mouse for free, provided that I sent it to them. But as they only had retailers in USA and not in Europe, and the mouse obviously had some broken hardware (and the shipping costs to US were more expensive that a new mouse), I sent them some pictures of it and they proposed to ship me a complete new one ( which is on its way right now) :cool: Not only is the product awesome, but the people as well. Great company.
~RaGE(); I think words like 'destiny' are a way of trying to find order where none exists. - Christian Graus Do not feed the troll ! - Common proverb
Rage wrote:
So I bought an Evoluent 3 mouse [^]
First of all thanks for sharing this, I never knew even we have mouse like this, I had only heard of ergonomic keyboard.. Secondly, Yes there are some device manufacturers, who claim responsibility for any issues with their devices rather escaping by giving reasons.. I am put up in INDIA, had bought a Western Digital external hard-disk sometime back from US. Just a few months ago, the device seized to work, I wrote to them, they replied asking to send the hard disk, and accepting to pay the courier charges. After examining they sent a new disk. This witnesses for wonderful, faithful, credible, enduring customer relationship. You just can't claim it , unless shown in your action. For the rest of my life, I won't buy any other disk other than "WD" unless there is a strong reason.:thumbsup:
Regards, Vijay Blog : Amusement of a speculative mind...[^] Projects : Amusement of a dilettante mind...[^]
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So I bought an Evoluent 3 mouse [^] about three years ago which my daily usage in place of a normal mouse relieved my wrist pain. A few weeks ago, the mouse started having trouble with the scroll wheel, so I wrote about it to the customer support. They offered to check the mouse for free, provided that I sent it to them. But as they only had retailers in USA and not in Europe, and the mouse obviously had some broken hardware (and the shipping costs to US were more expensive that a new mouse), I sent them some pictures of it and they proposed to ship me a complete new one ( which is on its way right now) :cool: Not only is the product awesome, but the people as well. Great company.
~RaGE(); I think words like 'destiny' are a way of trying to find order where none exists. - Christian Graus Do not feed the troll ! - Common proverb
It's great to hear about positive customer service. Thanks for the tip. I'll keep this vendor in mind.
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So I bought an Evoluent 3 mouse [^] about three years ago which my daily usage in place of a normal mouse relieved my wrist pain. A few weeks ago, the mouse started having trouble with the scroll wheel, so I wrote about it to the customer support. They offered to check the mouse for free, provided that I sent it to them. But as they only had retailers in USA and not in Europe, and the mouse obviously had some broken hardware (and the shipping costs to US were more expensive that a new mouse), I sent them some pictures of it and they proposed to ship me a complete new one ( which is on its way right now) :cool: Not only is the product awesome, but the people as well. Great company.
~RaGE(); I think words like 'destiny' are a way of trying to find order where none exists. - Christian Graus Do not feed the troll ! - Common proverb
Good to hear. As they say, it takes a long time to build up a reputation and but a minute to lose it.
"I do not have to forgive my enemies, I have had them all shot." — Ramón Maria Narváez (1800-68). "I don't need to shoot my enemies, I don't have any." - Me (2012).
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Rage wrote:
So I bought an Evoluent 3 mouse [^]
First of all thanks for sharing this, I never knew even we have mouse like this, I had only heard of ergonomic keyboard.. Secondly, Yes there are some device manufacturers, who claim responsibility for any issues with their devices rather escaping by giving reasons.. I am put up in INDIA, had bought a Western Digital external hard-disk sometime back from US. Just a few months ago, the device seized to work, I wrote to them, they replied asking to send the hard disk, and accepting to pay the courier charges. After examining they sent a new disk. This witnesses for wonderful, faithful, credible, enduring customer relationship. You just can't claim it , unless shown in your action. For the rest of my life, I won't buy any other disk other than "WD" unless there is a strong reason.:thumbsup:
Regards, Vijay Blog : Amusement of a speculative mind...[^] Projects : Amusement of a dilettante mind...[^]
I was looking for an external hard disc yesterday, was looking at a WD one until I read the reviews and although the vast majority were good there were a reasonable number of very negative ones, nearly all of which were negative about the company and their customer service / support, more so than the product itself.
Every man can tell how many goats or sheep he possesses, but not how many friends. Shed Petition[^]
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So I bought an Evoluent 3 mouse [^] about three years ago which my daily usage in place of a normal mouse relieved my wrist pain. A few weeks ago, the mouse started having trouble with the scroll wheel, so I wrote about it to the customer support. They offered to check the mouse for free, provided that I sent it to them. But as they only had retailers in USA and not in Europe, and the mouse obviously had some broken hardware (and the shipping costs to US were more expensive that a new mouse), I sent them some pictures of it and they proposed to ship me a complete new one ( which is on its way right now) :cool: Not only is the product awesome, but the people as well. Great company.
~RaGE(); I think words like 'destiny' are a way of trying to find order where none exists. - Christian Graus Do not feed the troll ! - Common proverb
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Sold! Seriously that looks so much better, my wrist is starting to get quite painful, too.