Surely his name start with 'C'
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Add a G to that.
Panic, Chaos, Destruction. My work here is done. Drink. Get drunk. Fall over - P O'H OK, I will win to day or my name isn't Ethel Crudacre! - DD Ethel Crudacre I cannot live by bread alone. Bacon and ketchup are needed as well. - Trollslayer Have a bit more patience with newbies. Of course some of them act dumb - they're often *students*, for heaven's sake - Terry Pratchett
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They were too busy not crashing.
I wanna be a eunuchs developer! Pass me a bread knife!
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Ah yes, the beloved automated "customer contact centre". I've had a bit of experience with the range of products Cisco have for call centres. The "route" you take as a caller is entirely determined by scripts. It's altogether possible to send someone down a blind alley and leave them waiting with their foot on their dick for the rest of time, or my personal favourite, send the caller through several levels of multilingual menus, attempt to forward to an invalid number to effectively throw an exception and then drop the call immediately when the error is raised. Go straight to rage, do not pass go, do not collect £200. It's only through leveraging killer apps like this that we can truly ensure that stakeholder satisfaction is being met, enabling the enterprise to go beyond delivery, and beyond that.
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Ah the Quantas Customer Service we have heard so much about. There motto should be "Have you been serviced lately?"
VS2010/Atmel Studio 6.0 ToDo Manager Extension
Version 3.0 now available. There is no place like 127.0.0.1 -
The Reg expects that will entail terse chats with Telstra and Avaya, which we understand both have a hand in Qantas’ call centres. Yep, definitely CG. This is proof of the conspiracy against him!
A guide to posting questions on CodeProject[^]
Dave Kreskowiak
