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spam away!

Scheduled Pinned Locked Moved The Lounge
androidgame-devtestingsalesbeta-testing
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  • T Offline
    T Offline
    thrakazog
    wrote on last edited by
    #1

    Somebody put a live customer email address in our test data. I'm sure that will be fine. It's not like I've been testing order submission and sending out order confirmations all morning. :rolleyes:

    Play my game Gravity: Android[^], Windows Phone 7[^]

    P OriginalGriffO 2 Replies Last reply
    0
    • T thrakazog

      Somebody put a live customer email address in our test data. I'm sure that will be fine. It's not like I've been testing order submission and sending out order confirmations all morning. :rolleyes:

      Play my game Gravity: Android[^], Windows Phone 7[^]

      P Offline
      P Offline
      Pualee
      wrote on last edited by
      #2

      :laugh: Sounds like a harmless joke... ... unless it gets your domain added to a black list, and then your production system can no longer use email confirmations :~

      1 Reply Last reply
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      • T thrakazog

        Somebody put a live customer email address in our test data. I'm sure that will be fine. It's not like I've been testing order submission and sending out order confirmations all morning. :rolleyes:

        Play my game Gravity: Android[^], Windows Phone 7[^]

        OriginalGriffO Offline
        OriginalGriffO Offline
        OriginalGriff
        wrote on last edited by
        #3

        Telephone. Call customer. Grovel. Explain. Grovel again. Apologize. Grovel some more. Promise it will never happen again. Send good box of chocolates by courier so it arrives tomorrow morning. Charge the chocolates to the idiot who put it in there.

        The universe is composed of electrons, neutrons, protons and......morons. (ThePhantomUpvoter)

        "I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
        "Common sense is so rare these days, it should be classified as a super power" - Random T-shirt

        T 1 Reply Last reply
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        • OriginalGriffO OriginalGriff

          Telephone. Call customer. Grovel. Explain. Grovel again. Apologize. Grovel some more. Promise it will never happen again. Send good box of chocolates by courier so it arrives tomorrow morning. Charge the chocolates to the idiot who put it in there.

          The universe is composed of electrons, neutrons, protons and......morons. (ThePhantomUpvoter)

          T Offline
          T Offline
          thrakazog
          wrote on last edited by
          #4

          Customer contact on purpose? What am I, a sales rep? :laugh:

          Play my game Gravity: Android[^], Windows Phone 7[^]

          OriginalGriffO B D 3 Replies Last reply
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          • T thrakazog

            Customer contact on purpose? What am I, a sales rep? :laugh:

            Play my game Gravity: Android[^], Windows Phone 7[^]

            OriginalGriffO Offline
            OriginalGriffO Offline
            OriginalGriff
            wrote on last edited by
            #5

            Worse: You are someone who has caused a lot of confusion, wasted time and (probably) annoyed the heck out of a customer. If you don't sort it, the customers opinion of your company turns to sh*t. It may not be your fault that the address got in there, but it's your problem because you sent the emails - and only you can confirm which ones are false and which aren't. How would you react if paypal suddenly sent you 50 order confirmations for ebay purchases you hadn't made?

            The universe is composed of electrons, neutrons, protons and......morons. (ThePhantomUpvoter)

            "I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
            "Common sense is so rare these days, it should be classified as a super power" - Random T-shirt

            B 1 Reply Last reply
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            • T thrakazog

              Customer contact on purpose? What am I, a sales rep? :laugh:

              Play my game Gravity: Android[^], Windows Phone 7[^]

              B Offline
              B Offline
              BobJanova
              wrote on last edited by
              #6

              Yeah Griff's right, it may not be your fault but it will certainly look that way to the client who got a bunch of spam emails. Grovelling might be going to far but sending an email to explain what's going on and that it will stop would be a good idea.

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              • T thrakazog

                Customer contact on purpose? What am I, a sales rep? :laugh:

                Play my game Gravity: Android[^], Windows Phone 7[^]

                D Offline
                D Offline
                Dan Neely
                wrote on last edited by
                #7

                Depending on the circumstances your boss or the head of sales might be a more appropriate caller; but someone needs to make a grovel call asap.

                Did you ever see history portrayed as an old man with a wise brow and pulseless heart, waging all things in the balance of reason? Is not rather the genius of history like an eternal, imploring maiden, full of fire, with a burning heart and flaming soul, humanly warm and humanly beautiful? --Zachris Topelius Training a telescope on one’s own belly button will only reveal lint. You like that? You go right on staring at it. I prefer looking at galaxies. -- Sarah Hoyt

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                • OriginalGriffO OriginalGriff

                  Worse: You are someone who has caused a lot of confusion, wasted time and (probably) annoyed the heck out of a customer. If you don't sort it, the customers opinion of your company turns to sh*t. It may not be your fault that the address got in there, but it's your problem because you sent the emails - and only you can confirm which ones are false and which aren't. How would you react if paypal suddenly sent you 50 order confirmations for ebay purchases you hadn't made?

                  The universe is composed of electrons, neutrons, protons and......morons. (ThePhantomUpvoter)

                  B Offline
                  B Offline
                  boarderstu
                  wrote on last edited by
                  #8

                  Good call on your stern response! This is subject that should definitely not be made into a joke...(!)

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