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  3. 52% of application issues took over half a day to fix - new market research

52% of application issues took over half a day to fix - new market research

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    Galileo1000
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      Marc Clifton
      wrote on last edited by
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      Not surprising. When I'm in the integration testing or maintenance phase of an application, each bug is usually a significant context switch -- what steps create the bug, what data interacts with creating the bug, what's the code path, verifying that the test is doing the right thing or that the user reported the correct steps, etc. It can take a while just getting all the info in place to understand the issue, then there's the "do I write a test specifically for this bug?" path, fixing the bug, retesting, running all the integration tests again to make sure something else didn't break. But the context switch itself can be almost painful and it takes a certain discipline not to wonder off to Code Project and procrastinate for a good amount of time. Hmmm...speaking of which.... ;) Marc

      Imperative to Functional Programming Succinctly Contributors Wanted for Higher Order Programming Project!

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        Super Lloyd
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        I found the UI of this web page quite poor... Had to scroll down to see the ad popup which blacken the page... Whenever I mouse over a section it greenify it making it hard to read...

        My programming get away... The Blog... DirectX for WinRT/C# since 2013! Taking over the world since 1371!

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          Dan Neely
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          Quote: The Insider

          Five minutes to fix, 10 minutes to compile and text, three hours to get rebased on the main branch

          1 day to QA, 2 weeks to get deployed.

          Did you ever see history portrayed as an old man with a wise brow and pulseless heart, waging all things in the balance of reason? Is not rather the genius of history like an eternal, imploring maiden, full of fire, with a burning heart and flaming soul, humanly warm and humanly beautiful? --Zachris Topelius Training a telescope on one’s own belly button will only reveal lint. You like that? You go right on staring at it. I prefer looking at galaxies. -- Sarah Hoyt

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            _WinBase_
            wrote on last edited by
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            the problem I usually find is that so called IT departments or contractors just don't listen when you explain what they need to do, think they know it all or plain just don't it. this then requires more too-ing and fro-ing getting them back on the phone to set the permission to that folder, sql database or login that you specifically told them they must do when installing, so the first you know it is that an irate customer cant do something so calls you first as its your product and you have to go through the whole process again - grrrrrr

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            • _ _WinBase_

              the problem I usually find is that so called IT departments or contractors just don't listen when you explain what they need to do, think they know it all or plain just don't it. this then requires more too-ing and fro-ing getting them back on the phone to set the permission to that folder, sql database or login that you specifically told them they must do when installing, so the first you know it is that an irate customer cant do something so calls you first as its your product and you have to go through the whole process again - grrrrrr

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              Alister Morton
              wrote on last edited by
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              The way it usually goes is you get a call that something isn't working, so you email them the installation docs, instructions or prerequisites (again!) and get them to check they have followed every step exactly. The reply comes back five minutes later "It's working now".

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                The way it usually goes is you get a call that something isn't working, so you email them the installation docs, instructions or prerequisites (again!) and get them to check they have followed every step exactly. The reply comes back five minutes later "It's working now".

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                _WinBase_
                wrote on last edited by
                #7

                I had a good one today when a local IP address to a device 'disappeared' after the new IT contractors had been messing with the router - after mucho discussion we had to get the original guy back in sort it, which he did, and the new guy rang me later to tell me 'Ive sorted it now' - I couldn't let that one go so let him know in no uncertain terms that HE hadn't sorted it at all, it was him that caused the problem, wasted all our time & cost the customer money, and yet expected us to somehow be thankful HE'D solved the problem - my contact told me the new guy looked about 5 years old and seemed a tad upset, but my empathy with 'experts' vanished many years ago so I didn't feel in the least bit bad about it lol. GL

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