Bank feedback fail
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do you not mean 100 percent customer satisfaction
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I bank with a very, very well known bank whom I won't name. They are awful, but for complicated reasons I'm stuck with them for the moment. They offered me a "We'd love your feedback" page, which was a mistake on their part. Or so I thought. I filled in quite a detailed rant about the issues with their site, from security to basic speed and performance. I went to hit "submit" and it popped up a message saying "Only alphabets and numbers please". Alphabets and numbers. Right. No full-stop/periods, no commas, no question marks or apostrophes. I couldn't even put a newline in the text box. My mind boggles. These guys are managing my money. Seriously scary.
cheers Chris Maunder
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What's interesting is we moved all images / script requests onto Amazon CloudFront specifically to speed that stuff up. Yet 55% of the time is spent on them? Hmmm. When I access from Australia the site's pretty damn good. However, 2 data points means absolutely nothing.
Slacker007 wrote:
I wasn't trying to offend you, but I thought it odd that you would point out another site's misgivings
Actually I knew I was setting myself up and was actually interested to see if anyone commented. You did, which means I have a handle on a perf issue now which means I can work to improve it. Interested in helping us iron out some kinks? It won't hurt a bit...
cheers Chris Maunder
Chris Maunder wrote:
Interested in helping us iron out some kinks?
Anyway I can.
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Judging from some of the articles I've deleted recently, possibly.
cheers Chris Maunder
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Could be. However when I run the test, being from New York, USA and I am using the latest version of Chrome, and on a cable internet connection, it can be bloody slow. But like I said, I love this site, always have, and I really don't care if it is slow.
Are you using your ISP's DNS servers, or something else? I've seen suggestions that using Google DNS / Open DNS can mess with the performance of CDNs like CloudFront: http://blog.celingest.com/en/2013/02/14/the-importance-of-dns-servers-to-maximize-cdn-use/[^] http://apcmag.com/why-using-google-dns-opendns-is-a-bad-idea.htm[^]
"These people looked deep within my soul and assigned me a number based on the order in which I joined." - Homer
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And then route all the truncated fractions to this guy's[^] payslip? :)
"These people looked deep within my soul and assigned me a number based on the order in which I joined." - Homer
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Are you using your ISP's DNS servers, or something else? I've seen suggestions that using Google DNS / Open DNS can mess with the performance of CDNs like CloudFront: http://blog.celingest.com/en/2013/02/14/the-importance-of-dns-servers-to-maximize-cdn-use/[^] http://apcmag.com/why-using-google-dns-opendns-is-a-bad-idea.htm[^]
"These people looked deep within my soul and assigned me a number based on the order in which I joined." - Homer
Richard Deeming wrote:
Are you using your ISP's DNS servers, or something else?
Wow, an awesome question. I just asked and our company here, uses the same ISP as I have at home, which would account for the similarity in user experience between home and office. Time Warner The test returned back this for CDN's used: CDN's Used ajax.googleapis.com : Google dj9okeyxktdvd.cloudfront.net : Amazon CloudFront www.google-analytics.com : Google pagead2.googlesyndication.com : Google atdmt-a.akamaihd.net : Akamai c.betrad.com : Akamai secure.img-cdn.mediaplex.com : Akamai
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I bank with a very, very well known bank whom I won't name. They are awful, but for complicated reasons I'm stuck with them for the moment. They offered me a "We'd love your feedback" page, which was a mistake on their part. Or so I thought. I filled in quite a detailed rant about the issues with their site, from security to basic speed and performance. I went to hit "submit" and it popped up a message saying "Only alphabets and numbers please". Alphabets and numbers. Right. No full-stop/periods, no commas, no question marks or apostrophes. I couldn't even put a newline in the text box. My mind boggles. These guys are managing my money. Seriously scary.
cheers Chris Maunder
They're not so daft. You need lots of symbols for "&$#@ YOU!"
I wanna be a eunuchs developer! Pass me a bread knife!
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I bank with a very, very well known bank whom I won't name. They are awful, but for complicated reasons I'm stuck with them for the moment. They offered me a "We'd love your feedback" page, which was a mistake on their part. Or so I thought. I filled in quite a detailed rant about the issues with their site, from security to basic speed and performance. I went to hit "submit" and it popped up a message saying "Only alphabets and numbers please". Alphabets and numbers. Right. No full-stop/periods, no commas, no question marks or apostrophes. I couldn't even put a newline in the text box. My mind boggles. These guys are managing my money. Seriously scary.
cheers Chris Maunder
Chris, you know what the cockney rhyming slang "Barclay's" means?
Life is like a s**t sandwich; the more bread you have, the less s**t you eat.
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This is an Australian bank.
cheers Chris Maunder
But Canadian banks are nothing to write home about (at least without avoiding expletives). Having moved from the UK to Canada, I couldn't believe how bad they were. There have been some minor improvements with a couple of retailers getting in on the act, but as competition is pretty much strangled they're still pretty @!$$-poor.
Life is like a s**t sandwich; the more bread you have, the less s**t you eat.
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I bank with a very, very well known bank whom I won't name. They are awful, but for complicated reasons I'm stuck with them for the moment. They offered me a "We'd love your feedback" page, which was a mistake on their part. Or so I thought. I filled in quite a detailed rant about the issues with their site, from security to basic speed and performance. I went to hit "submit" and it popped up a message saying "Only alphabets and numbers please". Alphabets and numbers. Right. No full-stop/periods, no commas, no question marks or apostrophes. I couldn't even put a newline in the text box. My mind boggles. These guys are managing my money. Seriously scary.
cheers Chris Maunder
That's one way to block SQL injection! :laugh:
Life is like a s**t sandwich; the more bread you have, the less s**t you eat.
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Chris, you know what the cockney rhyming slang "Barclay's" means?
Life is like a s**t sandwich; the more bread you have, the less s**t you eat.
Barclay's Bank. Yeah.
cheers Chris Maunder
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Barclay's Bank. Yeah.
cheers Chris Maunder
Actually "Barclay's Banker" - the second word is the rhyming key and is normally dropped e.g., Butcher's [Hook] = "look", Ruby [Murray] = "curry". I'll leave you to work out the translation, otherwise we'll need to move this to SB! :)
Life is like a s**t sandwich; the more bread you have, the less s**t you eat.
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Actually "Barclay's Banker" - the second word is the rhyming key and is normally dropped e.g., Butcher's [Hook] = "look", Ruby [Murray] = "curry". I'll leave you to work out the translation, otherwise we'll need to move this to SB! :)
Life is like a s**t sandwich; the more bread you have, the less s**t you eat.
Mate, I'm Australian. I get it ;)
cheers Chris Maunder
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Mate, I'm Australian. I get it ;)
cheers Chris Maunder
I knew that. I also believe that you Aussies have your own rhyming slang following a similar model (isn't Oscar [Asche], cash)? Sorry, I didn't mean to teach granny how to suck eggs, but I wasn't 100% certain if you knew the translated term (as Canucks generally don't!) :)
Life is like a s**t sandwich; the more bread you have, the less s**t you eat.
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I knew that. I also believe that you Aussies have your own rhyming slang following a similar model (isn't Oscar [Asche], cash)? Sorry, I didn't mean to teach granny how to suck eggs, but I wasn't 100% certain if you knew the translated term (as Canucks generally don't!) :)
Life is like a s**t sandwich; the more bread you have, the less s**t you eat.
I've been here 14 years and I still don't know how to say "eh" properly. eh.
cheers Chris Maunder
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Dear0Sir0I0would0like0to0express0my0total0hatred0for0all0that0you0stand0for0but0your0page0is0wonkey666 By the way what in the name of festering Vegemite sammichs is alphabets and numbers? Whatever wrote that should be tarred and feathered. Publicly.
veni bibi saltavi
Nagy Vilmos wrote:
Whatever wrote that should be tarred and feathered
I think you are assuming a native English speaker, the whole thing would have been outsourced to some 3rd world country where English is a passing fantasy.
Never underestimate the power of human stupidity RAH
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My understanding is they take my money, invest it poorly, charge me for putting the money in, taking the money out, looking at my money, looking at the statements that set out what they've done with my money, and also charge me when I don't put enough money in. Was there something I missed? An extra service I should sign up for so I can give them more money?
cheers Chris Maunder
Chris Maunder wrote:
An extra service I should sign up for so I can give them more money
Oh sure, you could be a total idiot and ask them for financial advice! I tried that once, purely for amusement purposes, some teenager then tried to sell me every insurance product in their portfolio, he was almost in tears when we left without committing to anything.
Never underestimate the power of human stupidity RAH
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I bank with a very, very well known bank whom I won't name. They are awful, but for complicated reasons I'm stuck with them for the moment. They offered me a "We'd love your feedback" page, which was a mistake on their part. Or so I thought. I filled in quite a detailed rant about the issues with their site, from security to basic speed and performance. I went to hit "submit" and it popped up a message saying "Only alphabets and numbers please". Alphabets and numbers. Right. No full-stop/periods, no commas, no question marks or apostrophes. I couldn't even put a newline in the text box. My mind boggles. These guys are managing my money. Seriously scary.
cheers Chris Maunder
Chris Maunder wrote:
I bank with a very, very well known bank whom I won't name.
In Australia or Canadia?
Michael Martin Australia "I controlled my laughter and simple said "No,I am very busy,so I can't write any code for you". The moment they heard this all the smiling face turned into a sad looking face and one of them farted. So I had to leave the place as soon as possible." - Mr.Prakash One Fine Saturday. 24/04/2004
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This is an Australian bank.
cheers Chris Maunder
Chris Maunder wrote:
This is an Australian bank.
So CommBank it is.
Michael Martin Australia "I controlled my laughter and simple said "No,I am very busy,so I can't write any code for you". The moment they heard this all the smiling face turned into a sad looking face and one of them farted. So I had to leave the place as soon as possible." - Mr.Prakash One Fine Saturday. 24/04/2004
