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  3. Stop making me think, Apple!

Stop making me think, Apple!

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  • C Offline
    C Offline
    Chris Maunder
    wrote on last edited by
    #1

    Apple used to reign supreme at providing a simple, obvious UI for their products. The iPhone famously doesn't even come with a user manual, which is astounding given it was one of the (if not the) most sophisticated and complex consumer devices launched. They Just Worked. Further, they were fairly obvious in how they worked. But how times have changed. Each iteration of the OS and the associated apps seem to involve more and more hidden UI cues. Jakob Neilson once railed against poorly discoverable UIs and it seems Apple is going deeper and deeper down that path. iTunes on the desktop and on the mobile device are two very different beasts, but they share a multiple personality disorder when it comes to trying to understand how the UI works. Is it a menu at the top? A sidebar? Is it a section heading that's actually a dropdown menu that switches the context in exactly the way (but different!) to the icons in the bottom bar? It's turned into a huge guessing game. I think I'm going to send the Apple UX guys a copy of the book Don't Make Me Think: A Common Sense Approach to Web Usability[^]

    cheers Chris Maunder

    L M T J Sander RosselS 10 Replies Last reply
    0
    • C Chris Maunder

      Apple used to reign supreme at providing a simple, obvious UI for their products. The iPhone famously doesn't even come with a user manual, which is astounding given it was one of the (if not the) most sophisticated and complex consumer devices launched. They Just Worked. Further, they were fairly obvious in how they worked. But how times have changed. Each iteration of the OS and the associated apps seem to involve more and more hidden UI cues. Jakob Neilson once railed against poorly discoverable UIs and it seems Apple is going deeper and deeper down that path. iTunes on the desktop and on the mobile device are two very different beasts, but they share a multiple personality disorder when it comes to trying to understand how the UI works. Is it a menu at the top? A sidebar? Is it a section heading that's actually a dropdown menu that switches the context in exactly the way (but different!) to the icons in the bottom bar? It's turned into a huge guessing game. I think I'm going to send the Apple UX guys a copy of the book Don't Make Me Think: A Common Sense Approach to Web Usability[^]

      cheers Chris Maunder

      L Offline
      L Offline
      Lost User
      wrote on last edited by
      #2

      Chris Maunder wrote:

      Apple used to reign supreme at providing a simple, obvious UI for their products. The iPhone famously doesn't even come with a user manual, which is astounding given it was one of the (if not the) most sophisticated and complex consumer devices launched.

      Made me laugh :) I remember the DOS 5 manual, you could kill a man with it. Then came Windows, with no manual at all. I think that a desktop is a somewhat complexer environment than a phone. The ux-guide for the common controls has been around for quite some time, so we are talking about a tested and well-documented framework here, recognized by most people who touched a PC. Still, it is a dumbed-down interface compared to any command-line. Making the buttons bigger and giving yet even less options is more of designing for toddlers.

      Bastard Programmer from Hell :suss: If you can't read my code, try converting it here[^][](X-Clacks-Overhead: GNU Terry Pratchett)

      C 1 Reply Last reply
      0
      • C Chris Maunder

        Apple used to reign supreme at providing a simple, obvious UI for their products. The iPhone famously doesn't even come with a user manual, which is astounding given it was one of the (if not the) most sophisticated and complex consumer devices launched. They Just Worked. Further, they were fairly obvious in how they worked. But how times have changed. Each iteration of the OS and the associated apps seem to involve more and more hidden UI cues. Jakob Neilson once railed against poorly discoverable UIs and it seems Apple is going deeper and deeper down that path. iTunes on the desktop and on the mobile device are two very different beasts, but they share a multiple personality disorder when it comes to trying to understand how the UI works. Is it a menu at the top? A sidebar? Is it a section heading that's actually a dropdown menu that switches the context in exactly the way (but different!) to the icons in the bottom bar? It's turned into a huge guessing game. I think I'm going to send the Apple UX guys a copy of the book Don't Make Me Think: A Common Sense Approach to Web Usability[^]

        cheers Chris Maunder

        M Offline
        M Offline
        Maximilien
        wrote on last edited by
        #3

        Apple made a weird/bad/awful decision to merge both the legacy iTunes player and the new Music player. I personally have no issue with iTunes for music player, but the integration with Music make me want to bark all over my keyboard.

        I'd rather be phishing!

        D 1 Reply Last reply
        0
        • C Chris Maunder

          Apple used to reign supreme at providing a simple, obvious UI for their products. The iPhone famously doesn't even come with a user manual, which is astounding given it was one of the (if not the) most sophisticated and complex consumer devices launched. They Just Worked. Further, they were fairly obvious in how they worked. But how times have changed. Each iteration of the OS and the associated apps seem to involve more and more hidden UI cues. Jakob Neilson once railed against poorly discoverable UIs and it seems Apple is going deeper and deeper down that path. iTunes on the desktop and on the mobile device are two very different beasts, but they share a multiple personality disorder when it comes to trying to understand how the UI works. Is it a menu at the top? A sidebar? Is it a section heading that's actually a dropdown menu that switches the context in exactly the way (but different!) to the icons in the bottom bar? It's turned into a huge guessing game. I think I'm going to send the Apple UX guys a copy of the book Don't Make Me Think: A Common Sense Approach to Web Usability[^]

          cheers Chris Maunder

          T Offline
          T Offline
          TheGreatAndPowerfulOz
          wrote on last edited by
          #4

          Chris Maunder wrote:

          it was one of the (if not the) most sophisticated and complex consumer devices launched

          LMAO.

          Decrease the belief in God, and you increase the numbers of those who wish to play at being God by being “society’s supervisors,” who deny the existence of divine standards, but are very serious about imposing their own standards on society.-Neal A. Maxwell You must accept 1 of 2 basic premises: Either we are alone in the universe or we are not alone. Either way, the implications are staggering!-Wernher von Braun

          R 1 Reply Last reply
          0
          • C Chris Maunder

            Apple used to reign supreme at providing a simple, obvious UI for their products. The iPhone famously doesn't even come with a user manual, which is astounding given it was one of the (if not the) most sophisticated and complex consumer devices launched. They Just Worked. Further, they were fairly obvious in how they worked. But how times have changed. Each iteration of the OS and the associated apps seem to involve more and more hidden UI cues. Jakob Neilson once railed against poorly discoverable UIs and it seems Apple is going deeper and deeper down that path. iTunes on the desktop and on the mobile device are two very different beasts, but they share a multiple personality disorder when it comes to trying to understand how the UI works. Is it a menu at the top? A sidebar? Is it a section heading that's actually a dropdown menu that switches the context in exactly the way (but different!) to the icons in the bottom bar? It's turned into a huge guessing game. I think I'm going to send the Apple UX guys a copy of the book Don't Make Me Think: A Common Sense Approach to Web Usability[^]

            cheers Chris Maunder

            J Offline
            J Offline
            Jeremy Falcon
            wrote on last edited by
            #5

            My prediction is Apple will go the way of Walmart. Steve Jobs was extremely influential in that company, just like Sam Walton was with Walmart. Walmart went to sh*t now because he's gone, and I expect Apple will be no different. Right now, they're just riding on the coattails of what Steve built, but that won't last forever.

            Jeremy Falcon

            OriginalGriffO D Z 3 Replies Last reply
            0
            • J Jeremy Falcon

              My prediction is Apple will go the way of Walmart. Steve Jobs was extremely influential in that company, just like Sam Walton was with Walmart. Walmart went to sh*t now because he's gone, and I expect Apple will be no different. Right now, they're just riding on the coattails of what Steve built, but that won't last forever.

              Jeremy Falcon

              OriginalGriffO Offline
              OriginalGriffO Offline
              OriginalGriff
              wrote on last edited by
              #6

              Not so sure. Product quality has never been a concern in the "apple purchasing decision" - most of 'em are sold to people who would buy a turd if it was polished and stamped with the logo because if they don't their mates will laugh at them.

              Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...

              "I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
              "Common sense is so rare these days, it should be classified as a super power" - Random T-shirt

              J G 2 Replies Last reply
              0
              • OriginalGriffO OriginalGriff

                Not so sure. Product quality has never been a concern in the "apple purchasing decision" - most of 'em are sold to people who would buy a turd if it was polished and stamped with the logo because if they don't their mates will laugh at them.

                Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...

                J Offline
                J Offline
                Jeremy Falcon
                wrote on last edited by
                #7

                That's presumptuous.

                Jeremy Falcon

                T 1 Reply Last reply
                0
                • C Chris Maunder

                  Apple used to reign supreme at providing a simple, obvious UI for their products. The iPhone famously doesn't even come with a user manual, which is astounding given it was one of the (if not the) most sophisticated and complex consumer devices launched. They Just Worked. Further, they were fairly obvious in how they worked. But how times have changed. Each iteration of the OS and the associated apps seem to involve more and more hidden UI cues. Jakob Neilson once railed against poorly discoverable UIs and it seems Apple is going deeper and deeper down that path. iTunes on the desktop and on the mobile device are two very different beasts, but they share a multiple personality disorder when it comes to trying to understand how the UI works. Is it a menu at the top? A sidebar? Is it a section heading that's actually a dropdown menu that switches the context in exactly the way (but different!) to the icons in the bottom bar? It's turned into a huge guessing game. I think I'm going to send the Apple UX guys a copy of the book Don't Make Me Think: A Common Sense Approach to Web Usability[^]

                  cheers Chris Maunder

                  Sander RosselS Offline
                  Sander RosselS Offline
                  Sander Rossel
                  wrote on last edited by
                  #8

                  I think you should've started thinking before you bought an Apple product :)

                  Visit my blog at Sander's bits - Writing the code you need. Or read my articles at my CodeProject profile.

                  Simplicity is prerequisite for reliability. — Edsger W. Dijkstra

                  Regards, Sander

                  1 Reply Last reply
                  0
                  • J Jeremy Falcon

                    That's presumptuous.

                    Jeremy Falcon

                    T Offline
                    T Offline
                    TheGreatAndPowerfulOz
                    wrote on last edited by
                    #9

                    Really? There's a whole lot of evidence to what he says.

                    Decrease the belief in God, and you increase the numbers of those who wish to play at being God by being “society’s supervisors,” who deny the existence of divine standards, but are very serious about imposing their own standards on society.-Neal A. Maxwell You must accept 1 of 2 basic premises: Either we are alone in the universe or we are not alone. Either way, the implications are staggering!-Wernher von Braun

                    J 1 Reply Last reply
                    0
                    • T TheGreatAndPowerfulOz

                      Really? There's a whole lot of evidence to what he says.

                      Decrease the belief in God, and you increase the numbers of those who wish to play at being God by being “society’s supervisors,” who deny the existence of divine standards, but are very serious about imposing their own standards on society.-Neal A. Maxwell You must accept 1 of 2 basic premises: Either we are alone in the universe or we are not alone. Either way, the implications are staggering!-Wernher von Braun

                      J Offline
                      J Offline
                      Jeremy Falcon
                      wrote on last edited by
                      #10

                      I don't have time for this anymore in life. Bye bye.

                      Jeremy Falcon

                      T 1 Reply Last reply
                      0
                      • J Jeremy Falcon

                        I don't have time for this anymore in life. Bye bye.

                        Jeremy Falcon

                        T Offline
                        T Offline
                        TheGreatAndPowerfulOz
                        wrote on last edited by
                        #11

                        Good call. Me neither.

                        Decrease the belief in God, and you increase the numbers of those who wish to play at being God by being “society’s supervisors,” who deny the existence of divine standards, but are very serious about imposing their own standards on society.-Neal A. Maxwell You must accept 1 of 2 basic premises: Either we are alone in the universe or we are not alone. Either way, the implications are staggering!-Wernher von Braun

                        1 Reply Last reply
                        0
                        • L Lost User

                          Chris Maunder wrote:

                          Apple used to reign supreme at providing a simple, obvious UI for their products. The iPhone famously doesn't even come with a user manual, which is astounding given it was one of the (if not the) most sophisticated and complex consumer devices launched.

                          Made me laugh :) I remember the DOS 5 manual, you could kill a man with it. Then came Windows, with no manual at all. I think that a desktop is a somewhat complexer environment than a phone. The ux-guide for the common controls has been around for quite some time, so we are talking about a tested and well-documented framework here, recognized by most people who touched a PC. Still, it is a dumbed-down interface compared to any command-line. Making the buttons bigger and giving yet even less options is more of designing for toddlers.

                          Bastard Programmer from Hell :suss: If you can't read my code, try converting it here[^][](X-Clacks-Overhead: GNU Terry Pratchett)

                          C Offline
                          C Offline
                          Chris Maunder
                          wrote on last edited by
                          #12

                          Note I said "consumer device". Maybe I'm sheltered, but from memory every consumer device (including those tiny MP4 players) came with manuals in 10 languages that told you everything except how to most efficiently throw it against the wall when it stopped working.

                          cheers Chris Maunder

                          L 1 Reply Last reply
                          0
                          • J Jeremy Falcon

                            My prediction is Apple will go the way of Walmart. Steve Jobs was extremely influential in that company, just like Sam Walton was with Walmart. Walmart went to sh*t now because he's gone, and I expect Apple will be no different. Right now, they're just riding on the coattails of what Steve built, but that won't last forever.

                            Jeremy Falcon

                            D Offline
                            D Offline
                            dandy72
                            wrote on last edited by
                            #13

                            It's not just Walmart, remember that Apple itself has already gone through that after Jobs was fired. The question is, how long will it take this time around? Considering they have a few hundred billions sitting in the bank doing nothing, I suspect a lot longer...

                            Z J D 3 Replies Last reply
                            0
                            • D dandy72

                              It's not just Walmart, remember that Apple itself has already gone through that after Jobs was fired. The question is, how long will it take this time around? Considering they have a few hundred billions sitting in the bank doing nothing, I suspect a lot longer...

                              Z Offline
                              Z Offline
                              ZurdoDev
                              wrote on last edited by
                              #14

                              dandy72 wrote:

                              Considering they have a few hundred billions sitting in the bank doing nothing

                              I'll gladly babysit it. :-\

                              There are only 10 types of people in the world, those who understand binary and those who don't.

                              D 1 Reply Last reply
                              0
                              • J Jeremy Falcon

                                My prediction is Apple will go the way of Walmart. Steve Jobs was extremely influential in that company, just like Sam Walton was with Walmart. Walmart went to sh*t now because he's gone, and I expect Apple will be no different. Right now, they're just riding on the coattails of what Steve built, but that won't last forever.

                                Jeremy Falcon

                                Z Offline
                                Z Offline
                                ZurdoDev
                                wrote on last edited by
                                #15

                                Jeremy Falcon wrote:

                                Walmart went to sh*t now

                                Interesting. I think Walmart is better than it ever has been, especially since they came online with their website. Perhaps the location makes a difference. :^)

                                There are only 10 types of people in the world, those who understand binary and those who don't.

                                T J 2 Replies Last reply
                                0
                                • Z ZurdoDev

                                  Jeremy Falcon wrote:

                                  Walmart went to sh*t now

                                  Interesting. I think Walmart is better than it ever has been, especially since they came online with their website. Perhaps the location makes a difference. :^)

                                  There are only 10 types of people in the world, those who understand binary and those who don't.

                                  T Offline
                                  T Offline
                                  Tim Carmichael
                                  wrote on last edited by
                                  #16

                                  I shop at Walmart as a last resort; I detest having 15 or more check out stations with only 1 or 2 open and a line of people at each one.

                                  Z 1 Reply Last reply
                                  0
                                  • OriginalGriffO OriginalGriff

                                    Not so sure. Product quality has never been a concern in the "apple purchasing decision" - most of 'em are sold to people who would buy a turd if it was polished and stamped with the logo because if they don't their mates will laugh at them.

                                    Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...

                                    G Offline
                                    G Offline
                                    GuyThiebaut
                                    wrote on last edited by
                                    #17

                                    I knew an electronics engineer who took an iPad apart and he said that the design of the product was of an extremely high quality. The only Apple product I have is one of the old iPods with an 80gb hard drive. I have tried to persuade myself to buy an iPhone or iPad, however whenever I do this and weigh up the benefits and costs I always find that I already have everything that these two pieces of hardware would provide. The way I see it is that Apple products are luxury products aimed at the top end of the market, price-wise, at a price most Western working people can just about afford - however I have no need for luxury electronic goods, which is why I don't pay that extra to get that little bit less(Apple locking everything down).

                                    “That which can be asserted without evidence, can be dismissed without evidence.”

                                    ― Christopher Hitchens

                                    1 Reply Last reply
                                    0
                                    • T Tim Carmichael

                                      I shop at Walmart as a last resort; I detest having 15 or more check out stations with only 1 or 2 open and a line of people at each one.

                                      Z Offline
                                      Z Offline
                                      ZurdoDev
                                      wrote on last edited by
                                      #18

                                      Tim Carmichael wrote:

                                      I detest having 15 or more check out stations with only 1 or 2 open and a line of people at each one.

                                      That doesn't happen at the 1 or 2 that I shop at. :^) Self-checkout is great; unless you have a lot of stuff.

                                      There are only 10 types of people in the world, those who understand binary and those who don't.

                                      1 Reply Last reply
                                      0
                                      • C Chris Maunder

                                        Note I said "consumer device". Maybe I'm sheltered, but from memory every consumer device (including those tiny MP4 players) came with manuals in 10 languages that told you everything except how to most efficiently throw it against the wall when it stopped working.

                                        cheers Chris Maunder

                                        L Offline
                                        L Offline
                                        Lost User
                                        wrote on last edited by
                                        #19

                                        Chris Maunder wrote:

                                        Note I said "consumer device".

                                        Noted. Please do take note that Personal Computers have replaced the so-called Home Computer.

                                        Chris Maunder wrote:

                                        Maybe I'm sheltered, but from memory every consumer device (including those tiny MP4 players) came with manuals in 10 languages that told you everything except how to most efficiently throw it against the wall when it stopped working.

                                        Even my mechanical alarm-clock with bells has a manual in umpteen different languages. Nearly everything comes with a set of instructions, a DISCLAIMER IN CAPS, a copyright notice, a trade-mark notice, list of ingredients, whether it is kosher or not and no real instructional value. The last VCR I have seen came with a manual that would make you cry as much as some XML-generated comments generated from source-code. You were talking however about UI-design on consumer-devices, something mostly dictated by the OS. I would say that the Workbench from the Amiga is still superiour, but in terms of killing documentation on consumer-devices, I'd say Windows was a step ahead.

                                        Bastard Programmer from Hell :suss: If you can't read my code, try converting it here[^][](X-Clacks-Overhead: GNU Terry Pratchett)

                                        G H 2 Replies Last reply
                                        0
                                        • Z ZurdoDev

                                          dandy72 wrote:

                                          Considering they have a few hundred billions sitting in the bank doing nothing

                                          I'll gladly babysit it. :-\

                                          There are only 10 types of people in the world, those who understand binary and those who don't.

                                          D Offline
                                          D Offline
                                          dandy72
                                          wrote on last edited by
                                          #20

                                          RyanDev wrote:

                                          I'll gladly babysit it

                                          They already have Ireland for that.

                                          1 Reply Last reply
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