I figure that you can tell a lot about people by how they handle mistakes
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Some deny they exist, and refuse to believe you. Some get annoyed they you might think they made a mistake. Some just try and hide it, and blame someone else. Some accept it reluctantly but try to help. Some admit the problem and try to fix it, or at least tell you when it'll be fixed. Doctors are in the first group. A**holes and in the second and third. We all make mistakes: the sign of a mature individual is that you accept responsibility for them, and try not to make them again. Companies are the same... I emailed tech support for a Canadian Company I shan't name (but they are famed for adding bugs and reducing UI usability) about a couple of bugs in the latest version of their software. Really obvious ones: "Save" not working unless you click away from the app first; blank dialogs so you have to remember what the message was from the previous version before you select "Yes", "No", or "Cancel"; that kind of thing. Stuff that shouldn't happen, and should be caught a long time before release if it does... Got a reply last night:
Thank you for contacting ***** Technical Support.
We appreciate you taking the time to share your insight as a customer and we look forward to improving our products to you in the future.
Please do not hesitate to contact us with any further questions.
Useless, yes? Group one or two, I'd say. Then this morning comes another:
We hope everything has been resolved to your satisfaction. Please take a moment to let us know what you think by clicking either link below.
How would you rate the support you received?
Good, I'm satisfiedBad, I'm unsatisfied
So, they've closed the ticket and that's my lot, sonny Jim! :sigh: Makes me wonder why I bothered reporting problems... How do you and your company handle it?
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...
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Some deny they exist, and refuse to believe you. Some get annoyed they you might think they made a mistake. Some just try and hide it, and blame someone else. Some accept it reluctantly but try to help. Some admit the problem and try to fix it, or at least tell you when it'll be fixed. Doctors are in the first group. A**holes and in the second and third. We all make mistakes: the sign of a mature individual is that you accept responsibility for them, and try not to make them again. Companies are the same... I emailed tech support for a Canadian Company I shan't name (but they are famed for adding bugs and reducing UI usability) about a couple of bugs in the latest version of their software. Really obvious ones: "Save" not working unless you click away from the app first; blank dialogs so you have to remember what the message was from the previous version before you select "Yes", "No", or "Cancel"; that kind of thing. Stuff that shouldn't happen, and should be caught a long time before release if it does... Got a reply last night:
Thank you for contacting ***** Technical Support.
We appreciate you taking the time to share your insight as a customer and we look forward to improving our products to you in the future.
Please do not hesitate to contact us with any further questions.
Useless, yes? Group one or two, I'd say. Then this morning comes another:
We hope everything has been resolved to your satisfaction. Please take a moment to let us know what you think by clicking either link below.
How would you rate the support you received?
Good, I'm satisfiedBad, I'm unsatisfied
So, they've closed the ticket and that's my lot, sonny Jim! :sigh: Makes me wonder why I bothered reporting problems... How do you and your company handle it?
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...
On a scale of 0 to 10, how satisfied are you? -∞
veni bibi saltavi
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Some deny they exist, and refuse to believe you. Some get annoyed they you might think they made a mistake. Some just try and hide it, and blame someone else. Some accept it reluctantly but try to help. Some admit the problem and try to fix it, or at least tell you when it'll be fixed. Doctors are in the first group. A**holes and in the second and third. We all make mistakes: the sign of a mature individual is that you accept responsibility for them, and try not to make them again. Companies are the same... I emailed tech support for a Canadian Company I shan't name (but they are famed for adding bugs and reducing UI usability) about a couple of bugs in the latest version of their software. Really obvious ones: "Save" not working unless you click away from the app first; blank dialogs so you have to remember what the message was from the previous version before you select "Yes", "No", or "Cancel"; that kind of thing. Stuff that shouldn't happen, and should be caught a long time before release if it does... Got a reply last night:
Thank you for contacting ***** Technical Support.
We appreciate you taking the time to share your insight as a customer and we look forward to improving our products to you in the future.
Please do not hesitate to contact us with any further questions.
Useless, yes? Group one or two, I'd say. Then this morning comes another:
We hope everything has been resolved to your satisfaction. Please take a moment to let us know what you think by clicking either link below.
How would you rate the support you received?
Good, I'm satisfiedBad, I'm unsatisfied
So, they've closed the ticket and that's my lot, sonny Jim! :sigh: Makes me wonder why I bothered reporting problems... How do you and your company handle it?
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...
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Some deny they exist, and refuse to believe you. Some get annoyed they you might think they made a mistake. Some just try and hide it, and blame someone else. Some accept it reluctantly but try to help. Some admit the problem and try to fix it, or at least tell you when it'll be fixed. Doctors are in the first group. A**holes and in the second and third. We all make mistakes: the sign of a mature individual is that you accept responsibility for them, and try not to make them again. Companies are the same... I emailed tech support for a Canadian Company I shan't name (but they are famed for adding bugs and reducing UI usability) about a couple of bugs in the latest version of their software. Really obvious ones: "Save" not working unless you click away from the app first; blank dialogs so you have to remember what the message was from the previous version before you select "Yes", "No", or "Cancel"; that kind of thing. Stuff that shouldn't happen, and should be caught a long time before release if it does... Got a reply last night:
Thank you for contacting ***** Technical Support.
We appreciate you taking the time to share your insight as a customer and we look forward to improving our products to you in the future.
Please do not hesitate to contact us with any further questions.
Useless, yes? Group one or two, I'd say. Then this morning comes another:
We hope everything has been resolved to your satisfaction. Please take a moment to let us know what you think by clicking either link below.
How would you rate the support you received?
Good, I'm satisfiedBad, I'm unsatisfied
So, they've closed the ticket and that's my lot, sonny Jim! :sigh: Makes me wonder why I bothered reporting problems... How do you and your company handle it?
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...
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Some deny they exist, and refuse to believe you. Some get annoyed they you might think they made a mistake. Some just try and hide it, and blame someone else. Some accept it reluctantly but try to help. Some admit the problem and try to fix it, or at least tell you when it'll be fixed. Doctors are in the first group. A**holes and in the second and third. We all make mistakes: the sign of a mature individual is that you accept responsibility for them, and try not to make them again. Companies are the same... I emailed tech support for a Canadian Company I shan't name (but they are famed for adding bugs and reducing UI usability) about a couple of bugs in the latest version of their software. Really obvious ones: "Save" not working unless you click away from the app first; blank dialogs so you have to remember what the message was from the previous version before you select "Yes", "No", or "Cancel"; that kind of thing. Stuff that shouldn't happen, and should be caught a long time before release if it does... Got a reply last night:
Thank you for contacting ***** Technical Support.
We appreciate you taking the time to share your insight as a customer and we look forward to improving our products to you in the future.
Please do not hesitate to contact us with any further questions.
Useless, yes? Group one or two, I'd say. Then this morning comes another:
We hope everything has been resolved to your satisfaction. Please take a moment to let us know what you think by clicking either link below.
How would you rate the support you received?
Good, I'm satisfiedBad, I'm unsatisfied
So, they've closed the ticket and that's my lot, sonny Jim! :sigh: Makes me wonder why I bothered reporting problems... How do you and your company handle it?
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...
If a human doesn't make mistakes they are either lying or dead. Thought I made a mistake once but I was wrong. :)
New version: WinHeist Version 2.2.2 Beta
I told my psychiatrist that I was hearing voices in my head. He said you don't have a psychiatrist! -
If a human doesn't make mistakes they are either lying or dead. Thought I made a mistake once but I was wrong. :)
New version: WinHeist Version 2.2.2 Beta
I told my psychiatrist that I was hearing voices in my head. He said you don't have a psychiatrist!Mike Hankey wrote:
Thought I made a mistake once
In a accordance with the managerial think in our company that actually was your mistake. ;P Cheers!
"I had the right to remain silent, but I didn't have the ability!"
Ron White, Comedian
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Some deny they exist, and refuse to believe you. Some get annoyed they you might think they made a mistake. Some just try and hide it, and blame someone else. Some accept it reluctantly but try to help. Some admit the problem and try to fix it, or at least tell you when it'll be fixed. Doctors are in the first group. A**holes and in the second and third. We all make mistakes: the sign of a mature individual is that you accept responsibility for them, and try not to make them again. Companies are the same... I emailed tech support for a Canadian Company I shan't name (but they are famed for adding bugs and reducing UI usability) about a couple of bugs in the latest version of their software. Really obvious ones: "Save" not working unless you click away from the app first; blank dialogs so you have to remember what the message was from the previous version before you select "Yes", "No", or "Cancel"; that kind of thing. Stuff that shouldn't happen, and should be caught a long time before release if it does... Got a reply last night:
Thank you for contacting ***** Technical Support.
We appreciate you taking the time to share your insight as a customer and we look forward to improving our products to you in the future.
Please do not hesitate to contact us with any further questions.
Useless, yes? Group one or two, I'd say. Then this morning comes another:
We hope everything has been resolved to your satisfaction. Please take a moment to let us know what you think by clicking either link below.
How would you rate the support you received?
Good, I'm satisfiedBad, I'm unsatisfied
So, they've closed the ticket and that's my lot, sonny Jim! :sigh: Makes me wonder why I bothered reporting problems... How do you and your company handle it?
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...
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Mike Hankey wrote:
Thought I made a mistake once
In a accordance with the managerial think in our company that actually was your mistake. ;P Cheers!
"I had the right to remain silent, but I didn't have the ability!"
Ron White, Comedian
I think that's probably a common managerial assumption.
New version: WinHeist Version 2.2.2 Beta
I told my psychiatrist that I was hearing voices in my head. He said you don't have a psychiatrist!
