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Remote Assistance

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  • P Peter_in_2780

    I need to remote into a Win10 machine to tidy up a friend's misadventures. I have a Win7 Pro box (preferred) or Win10 Home (if I really really have to). From what I could see, Win10 to Win10 Remote Assist needs one or both ends to have a M$ account, which is something that doesn't appeal. Anyone had experience with remote assist to Win10? Clues? Traps to avoid? I resisted the temptation of a recursive subject line ;P Cheers, Peter

    Software rusts. Simon Stephenson, ca 1994. So does this signature. me, 2012

    Z Offline
    Z Offline
    ZurdoDev
    wrote on last edited by
    #4

    AnyDesk works really well. Install on both ends and then connect and control.

    There are two kinds of people in the world: those who can extrapolate from incomplete data. There are only 10 types of people in the world, those who understand binary and those who don't.

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    • P Peter_in_2780

      I need to remote into a Win10 machine to tidy up a friend's misadventures. I have a Win7 Pro box (preferred) or Win10 Home (if I really really have to). From what I could see, Win10 to Win10 Remote Assist needs one or both ends to have a M$ account, which is something that doesn't appeal. Anyone had experience with remote assist to Win10? Clues? Traps to avoid? I resisted the temptation of a recursive subject line ;P Cheers, Peter

      Software rusts. Simon Stephenson, ca 1994. So does this signature. me, 2012

      C Offline
      C Offline
      charlieg
      wrote on last edited by
      #5

      rdp?

      Charlie Gilley <italic>Stuck in a dysfunctional matrix from which I must escape... "Where liberty dwells, there is my country." B. Franklin, 1783 “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759

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      • P Peter_in_2780

        I need to remote into a Win10 machine to tidy up a friend's misadventures. I have a Win7 Pro box (preferred) or Win10 Home (if I really really have to). From what I could see, Win10 to Win10 Remote Assist needs one or both ends to have a M$ account, which is something that doesn't appeal. Anyone had experience with remote assist to Win10? Clues? Traps to avoid? I resisted the temptation of a recursive subject line ;P Cheers, Peter

        Software rusts. Simon Stephenson, ca 1994. So does this signature. me, 2012

        K Online
        K Online
        kmoorevs
        wrote on last edited by
        #6

        Don't do it! When people find out you can remote in to fix their problems, they'll never leave you alone...last week my brother-in-law needed help setting up a new printer. :confused: He really could have done it himself, but found it easier to ask for help. :| ...or, just have your friend bring the computer to your house and leave it for a few days...no need for a remote. :laugh:

        "Go forth into the source" - Neal Morse

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        • L Lost User

          If it is only one off or occasional use TeamViewer. You don't need to install on either end. Use TeamViewer Portable at your end and TeamViewer Quick Support at the other. Gives you pretty much full access, doesn't require Pro version of Windows and if a particular key sequence is required get the guy at the other end to press it.

          Michael Martin Australia "I controlled my laughter and simple said "No,I am very busy,so I can't write any code for you". The moment they heard this all the smiling face turned into a sad looking face and one of them farted. So I had to leave the place as soon as possible." - Mr.Prakash One Fine Saturday. 24/04/2004

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          P Offline
          Peter_in_2780
          wrote on last edited by
          #7

          Thanks Mick. Must get together again some time. TeamViewer looks the go; I'll report back when it's done.

          Software rusts. Simon Stephenson, ca 1994. So does this signature. me, 2012

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          • C charlieg

            rdp?

            Charlie Gilley <italic>Stuck in a dysfunctional matrix from which I must escape... "Where liberty dwells, there is my country." B. Franklin, 1783 “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759

            M Offline
            M Offline
            MikeD 2
            wrote on last edited by
            #8

            unfortunately you can only rdp in to a pro version of windows plus you really should secure it with a vpn

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            • K kmoorevs

              Don't do it! When people find out you can remote in to fix their problems, they'll never leave you alone...last week my brother-in-law needed help setting up a new printer. :confused: He really could have done it himself, but found it easier to ask for help. :| ...or, just have your friend bring the computer to your house and leave it for a few days...no need for a remote. :laugh:

              "Go forth into the source" - Neal Morse

              M Offline
              M Offline
              milo xml
              wrote on last edited by
              #9

              This! People kept asking me to fix their computer and I still do on rare occasions. But once I started telling them to bring it to me, people quit asking. I guess it's wasn't that big of an issue then, lol.

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              • K kmoorevs

                Don't do it! When people find out you can remote in to fix their problems, they'll never leave you alone...last week my brother-in-law needed help setting up a new printer. :confused: He really could have done it himself, but found it easier to ask for help. :| ...or, just have your friend bring the computer to your house and leave it for a few days...no need for a remote. :laugh:

                "Go forth into the source" - Neal Morse

                D Offline
                D Offline
                Daniel Wilianto
                wrote on last edited by
                #10

                A wise advice bro. I have gotten people who asked me silly question such as how to download videos from youtube. It's very regrettable. I should just made her bring her laptop to me.

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                • P Peter_in_2780

                  I need to remote into a Win10 machine to tidy up a friend's misadventures. I have a Win7 Pro box (preferred) or Win10 Home (if I really really have to). From what I could see, Win10 to Win10 Remote Assist needs one or both ends to have a M$ account, which is something that doesn't appeal. Anyone had experience with remote assist to Win10? Clues? Traps to avoid? I resisted the temptation of a recursive subject line ;P Cheers, Peter

                  Software rusts. Simon Stephenson, ca 1994. So does this signature. me, 2012

                  K Offline
                  K Offline
                  KC CahabaGBA
                  wrote on last edited by
                  #11

                  TeamViewer is free for use as you describe. (personal non-commercial use) And they have a fairly simple means of getting things setup remotely on the remote side. I would not leave it up, as I did and caught an intruder who managed to get around the security in place for TeamViewer ( older version no longer current) so today I use TeamViewer but do not leave it waiting for a connection unless there is a present need to get on the remote.

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                  • K kmoorevs

                    Don't do it! When people find out you can remote in to fix their problems, they'll never leave you alone...last week my brother-in-law needed help setting up a new printer. :confused: He really could have done it himself, but found it easier to ask for help. :| ...or, just have your friend bring the computer to your house and leave it for a few days...no need for a remote. :laugh:

                    "Go forth into the source" - Neal Morse

                    K Offline
                    K Offline
                    Kirk 10389821
                    wrote on last edited by
                    #12

                    Agreed. I used to be the nice neighbor until MANY nights ruined by needy neighbors and I had to put my foot down. Someone actually knocked on my "office" window at 3am, because they saw the light on. They needed to print their kids homework, and their printer was out of ink. Can you imagine? Worse, the kid was in bed! I sent them to Kinkos, and let EVERYONE know that I had a friend who did all of this as a business, and would gladly come over and take care of anything they wanted for her normal rate, and a 1hr minimum charge. HIGHLY recommended. Every time someone asked me anything (at a cookout, or the pool, I gave them her card), and explained I am not in that business. Once the 5 worse offenders realized I was NOT going to help them, it all stopped. Even with that, I had one person call me confused "I called her, but she wants to charge me!" (Yeah, kinda the point!) One neighbor, in particular, went out of his way to repay the debt with a favor, and bought and delivered lava rock as a thank you. I only asked if he would go pick it up with me, so I could use his pickup truck for this dirty load. Once he knew my goal, he did it all by himself in the wee hours of the morning, and had the front yard done as I woke up! I offered to pay, and he laughed. He apologized that his home computer network was so bad that I spent 4 hours on it (and gave him an old switch to replace the bad one causing most of the issues)... My doctor calls me about once every 3 months to ask "how do you turn on the file preview again?" What I hate: He acts like he is calling to see if I am okay. He ALWAYS has a computer question!

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                    • Z ZurdoDev

                      AnyDesk works really well. Install on both ends and then connect and control.

                      There are two kinds of people in the world: those who can extrapolate from incomplete data. There are only 10 types of people in the world, those who understand binary and those who don't.

                      D Offline
                      D Offline
                      David Carta
                      wrote on last edited by
                      #13

                      Plus one for Anydesk. Fast and small ans just works.


                      "Qulatiy is Job #1"

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