§$%$!"§% indian call centers...
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I will try to stay calm, but not promises... My blood is right now boiling of anger. A relative has just been victim of the indian call centers. When he contacted me was already way too late. The problem is... he had the NAS where the redundant data were plugged and active, even the USB hard drive I use to do the backups was connected (I know, I know... I have warned him several times). So... he has lost everything. I have read about the buggers and they usually delete the data. The amount of data with the internet connection to India would have taken days, so my last hope is, that they erased the data with the "Windows delete" and "empty bin" and that it might be (at least partially) restored. Any advices / tips / recomendations of software or maybe a company? Or is it hopeless and there is nothing to do? Please... I just look for constructive comments. It is done and I can only try to repair something. If you are just going to come with "USB offline" and similars... save your time and mine. I am not in the mood right now, I hope you understand. [EDIT]: Just in case, this can help someone in the future... I could recover the data using FileScavenger. Tiny, intuitive and effective.
M.D.V. ;) If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about? Help me to understand what I'm saying, and I'll explain it better to you Rating helpful answers is nice, but saying thanks can be even nicer.
I know this is not the kind of advice you want right now, but let him consider backing up data to the cloud. I have excellent results with Microsoft's OneDrive. Even if OneDrive data gets deleted, it is kept in a cloud recycle bin for a month and can be restored easily.
Get me coffee and no one gets hurt!
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How did the call center manage to delete his data? Did they get him to visit a malicious website? Sorry I cannot offer advice, but I am curious. He has my sympathy. :rose:
Get me coffee and no one gets hurt!
Conversation goes like this: ICC: Hello, my name is Alex*, I am calling you from Microsoft** support. A problem with your computer has just shown up on the internet. Victim: Oh dear, what can I do? ICC: You need to download a security update from www.westealyourdata.com, and follow the instructions. ... victim downloads malicious piece of software giving ICCer access to PC ... victim is now doomed, loses data, gets scammed for money etc. In reality the conversation may go on for some time; I always like to keep them talking for a while, until it is obvious they don't have a clue about PCs. *or other western name, but with a pronounced Indian accent ** or other company
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Conversation goes like this: ICC: Hello, my name is Alex*, I am calling you from Microsoft** support. A problem with your computer has just shown up on the internet. Victim: Oh dear, what can I do? ICC: You need to download a security update from www.westealyourdata.com, and follow the instructions. ... victim downloads malicious piece of software giving ICCer access to PC ... victim is now doomed, loses data, gets scammed for money etc. In reality the conversation may go on for some time; I always like to keep them talking for a while, until it is obvious they don't have a clue about PCs. *or other western name, but with a pronounced Indian accent ** or other company
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Conversation goes like this: ICC: Hello, my name is Alex*, I am calling you from Microsoft** support. A problem with your computer has just shown up on the internet. Victim: Oh dear, what can I do? ICC: You need to download a security update from www.westealyourdata.com, and follow the instructions. ... victim downloads malicious piece of software giving ICCer access to PC ... victim is now doomed, loses data, gets scammed for money etc. In reality the conversation may go on for some time; I always like to keep them talking for a while, until it is obvious they don't have a clue about PCs. *or other western name, but with a pronounced Indian accent ** or other company
I got one of the calls and and it started pretty much that way. I asked what the IP address they see and he replied "192 dot 168 dot ..." I stopped him right there and said no it doesn't you lying piece of ****. I set this router up myself and it uses a Class A private subnet for all addresses. That means there are NO 192 addresses in my entire network. What other lies do you have for me? He spluttered a bit at that point so I let loose one last spurt of expletives at him and hung up.
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I got one of the calls and and it started pretty much that way. I asked what the IP address they see and he replied "192 dot 168 dot ..." I stopped him right there and said no it doesn't you lying piece of ****. I set this router up myself and it uses a Class A private subnet for all addresses. That means there are NO 192 addresses in my entire network. What other lies do you have for me? He spluttered a bit at that point so I let loose one last spurt of expletives at him and hung up.
My response always stops them dead in their tracks, and *they* always end up hanging up on me, which I think is a lot more satisfying than the other way around. The conversation never lasts more than 2-3 minutes. When they tell me my "computer has a problem", I always ask them which one, as I have a dozen desktops, laptops, tablets and phones, plus roughly 60 virtual machines running pretty much every version of Windows and a number of Linux distributions. Oh, and a Mac. I always remain polite and cooperative (as far as they can tell), so I'm always mildly amused when it becomes obvious to them they're not going to get anywhere with me.
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My response always stops them dead in their tracks, and *they* always end up hanging up on me, which I think is a lot more satisfying than the other way around. The conversation never lasts more than 2-3 minutes. When they tell me my "computer has a problem", I always ask them which one, as I have a dozen desktops, laptops, tablets and phones, plus roughly 60 virtual machines running pretty much every version of Windows and a number of Linux distributions. Oh, and a Mac. I always remain polite and cooperative (as far as they can tell), so I'm always mildly amused when it becomes obvious to them they're not going to get anywhere with me.
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I got one of the calls and and it started pretty much that way. I asked what the IP address they see and he replied "192 dot 168 dot ..." I stopped him right there and said no it doesn't you lying piece of ****. I set this router up myself and it uses a Class A private subnet for all addresses. That means there are NO 192 addresses in my entire network. What other lies do you have for me? He spluttered a bit at that point so I let loose one last spurt of expletives at him and hung up.
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Conversation goes like this: ICC: Hello, my name is Alex*, I am calling you from Microsoft** support. A problem with your computer has just shown up on the internet. Victim: Oh dear, what can I do? ICC: You need to download a security update from www.westealyourdata.com, and follow the instructions. ... victim downloads malicious piece of software giving ICCer access to PC ... victim is now doomed, loses data, gets scammed for money etc. In reality the conversation may go on for some time; I always like to keep them talking for a while, until it is obvious they don't have a clue about PCs. *or other western name, but with a pronounced Indian accent ** or other company
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My response always stops them dead in their tracks, and *they* always end up hanging up on me, which I think is a lot more satisfying than the other way around. The conversation never lasts more than 2-3 minutes. When they tell me my "computer has a problem", I always ask them which one, as I have a dozen desktops, laptops, tablets and phones, plus roughly 60 virtual machines running pretty much every version of Windows and a number of Linux distributions. Oh, and a Mac. I always remain polite and cooperative (as far as they can tell), so I'm always mildly amused when it becomes obvious to them they're not going to get anywhere with me.
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I got one of the calls and and it started pretty much that way. I asked what the IP address they see and he replied "192 dot 168 dot ..." I stopped him right there and said no it doesn't you lying piece of ****. I set this router up myself and it uses a Class A private subnet for all addresses. That means there are NO 192 addresses in my entire network. What other lies do you have for me? He spluttered a bit at that point so I let loose one last spurt of expletives at him and hung up.
If you get any call like this tell them to fuck off.
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I will try to stay calm, but not promises... My blood is right now boiling of anger. A relative has just been victim of the indian call centers. When he contacted me was already way too late. The problem is... he had the NAS where the redundant data were plugged and active, even the USB hard drive I use to do the backups was connected (I know, I know... I have warned him several times). So... he has lost everything. I have read about the buggers and they usually delete the data. The amount of data with the internet connection to India would have taken days, so my last hope is, that they erased the data with the "Windows delete" and "empty bin" and that it might be (at least partially) restored. Any advices / tips / recomendations of software or maybe a company? Or is it hopeless and there is nothing to do? Please... I just look for constructive comments. It is done and I can only try to repair something. If you are just going to come with "USB offline" and similars... save your time and mine. I am not in the mood right now, I hope you understand. [EDIT]: Just in case, this can help someone in the future... I could recover the data using FileScavenger. Tiny, intuitive and effective.
M.D.V. ;) If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about? Help me to understand what I'm saying, and I'll explain it better to you Rating helpful answers is nice, but saying thanks can be even nicer.
Look in the recycle bin, and secondly get an undelete program. When a file is deleted in windows its entry in the FAT has a ~ put at the start. That is it. (at least I am pretty sure it is that way, if memory serves me correctly). SO undoing that restores the file. It is very easy.
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I have a license for and have successfully used GetDataBack[^], I use NTFS and not Simple. If only delete has been used you should be good. Used it after a Windows Format and most data back. I think the RAID and NAS versions are only needed if the set has been damaged from dead or incorrectly removed HadD's.
Michael Martin Australia "I controlled my laughter and simple said "No,I am very busy,so I can't write any code for you". The moment they heard this all the smiling face turned into a sad looking face and one of them farted. So I had to leave the place as soon as possible." - Mr.Prakash One Fine Saturday. 24/04/2004
I suppose it was the Windows delete, my relative says he could see a tiny popup asking about the "permanent deletion". The harddrive and the NAS contained the same data. I guess it will be easier to try the recovery with the hard drive (NFTS for Win7) I am giving a look to that tool. Thank you
M.D.V. ;) If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about? Help me to understand what I'm saying, and I'll explain it better to you Rating helpful answers is nice, but saying thanks can be even nicer.
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My response always stops them dead in their tracks, and *they* always end up hanging up on me, which I think is a lot more satisfying than the other way around. The conversation never lasts more than 2-3 minutes. When they tell me my "computer has a problem", I always ask them which one, as I have a dozen desktops, laptops, tablets and phones, plus roughly 60 virtual machines running pretty much every version of Windows and a number of Linux distributions. Oh, and a Mac. I always remain polite and cooperative (as far as they can tell), so I'm always mildly amused when it becomes obvious to them they're not going to get anywhere with me.
I would do the same, but I have never got a call like that. When I reached there, my relative was buying the ITunes Code they wanted. But then I took over the conversation and started making obvious that they were lying. Pity is... it was already too late for the data. Had my relative called me at the begining :sigh: :sigh: :sigh:
M.D.V. ;) If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about? Help me to understand what I'm saying, and I'll explain it better to you Rating helpful answers is nice, but saying thanks can be even nicer.
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So have they actually deleted data, or encrypted it? I don't understand what the motive would be for anyone calling others over the phone, only to delete data in some unrecoverable fashion. I don't know about your/his NAS's capabilities, but if this was a Windows machine, I'd be looking for volume shadow copies. See vssadmin.exe, or [ShadowExplorer](http://www.shadowexplorer.com/) for a GUI version.
They have deleted. When I came over and switched the PC on again I could see the different devices and they were empty. Windows login was protected with a password due to the remote management tool of them, but the rest was all reachable.
dandy72 wrote:
I don't understand what the motive would be for anyone calling others over the phone, only to delete data in some unrecoverable fashion.
Money... plain and simple dirty money...
dandy72 wrote:
only to delete data in some unrecoverable fashion.
that's what I hope they were not that professional, and I can maybe (with luck) recover something.
dandy72 wrote:
but if this was a Windows machine,
it was a windows 7 machine
dandy72 wrote:
I'd be looking for volume shadow copies. See vssadmin.exe, or ShadowExplorer for a GUI version.
Thank you very much for the tip, I will have a look
M.D.V. ;) If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about? Help me to understand what I'm saying, and I'll explain it better to you Rating helpful answers is nice, but saying thanks can be even nicer.
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I know this is not the kind of advice you want right now, but let him consider backing up data to the cloud. I have excellent results with Microsoft's OneDrive. Even if OneDrive data gets deleted, it is kept in a cloud recycle bin for a month and can be restored easily.
Get me coffee and no one gets hurt!
I don't take it bad. I know about it, but the problem I see with this is... encryption. He could not manage to follow the easy advice of "don't keep all USBs plugged at the same time when you don't need them"... Sadly I don't think he is going to leaarn from this that much. So keeping a healthy encrpytion and backing up in the cloud... I see it a bit unrealistic. I will check which options there are anyways. Thanks
M.D.V. ;) If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about? Help me to understand what I'm saying, and I'll explain it better to you Rating helpful answers is nice, but saying thanks can be even nicer.
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Look in the recycle bin, and secondly get an undelete program. When a file is deleted in windows its entry in the FAT has a ~ put at the start. That is it. (at least I am pretty sure it is that way, if memory serves me correctly). SO undoing that restores the file. It is very easy.
It was Windows 7 (NFTS). The bin was empty, I suppose they used something similar to "Caps + Delete" (delete without sending it to the recycle bin) or an internal deletion of the "Remote Desktop" they used. My relative says he saw a popup about a confirmation to delete the data (that's when he realized what was really going on). The confirmationw was not the typical "windows popup" it had another colours, he said. I am hoping that they didn't use a recursive deletion or things like that, just a "fast and dirty" deletion, that might be undone at least partially (every byte of data back will be better than nothing). The problem is... windows is fvcked up, so I will have to reinstall from the scratch in C:, the Data were in D: but I am not sure if your idea will work after a fresh installation
M.D.V. ;) If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about? Help me to understand what I'm saying, and I'll explain it better to you Rating helpful answers is nice, but saying thanks can be even nicer.
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You are too, too polite! :laugh: What I would say cannot be reported here - this is the Lounge! :mad:
Get me coffee and no one gets hurt!
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Yes, that is quite satisfying but I don't think that kind of person deserves politeness in the slightest and they won't get any from me.
Oh, I agree, they don't deserve politeness, but when their job is to be one the phone, and in the end *they* hang up on someone who's remained polite throughout, I rather like to think that it's more effective at making them question their own life choices. :-)
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I will try to stay calm, but not promises... My blood is right now boiling of anger. A relative has just been victim of the indian call centers. When he contacted me was already way too late. The problem is... he had the NAS where the redundant data were plugged and active, even the USB hard drive I use to do the backups was connected (I know, I know... I have warned him several times). So... he has lost everything. I have read about the buggers and they usually delete the data. The amount of data with the internet connection to India would have taken days, so my last hope is, that they erased the data with the "Windows delete" and "empty bin" and that it might be (at least partially) restored. Any advices / tips / recomendations of software or maybe a company? Or is it hopeless and there is nothing to do? Please... I just look for constructive comments. It is done and I can only try to repair something. If you are just going to come with "USB offline" and similars... save your time and mine. I am not in the mood right now, I hope you understand. [EDIT]: Just in case, this can help someone in the future... I could recover the data using FileScavenger. Tiny, intuitive and effective.
M.D.V. ;) If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about? Help me to understand what I'm saying, and I'll explain it better to you Rating helpful answers is nice, but saying thanks can be even nicer.
Unless they used a program to write over all the data - delete just marks the filename as deleted in the directory. To be able to recover the data - DO NOT write anything to the drives. Use an undelete program or a data recovery service like Geek Squad at Best buy - looks like the cost is $200 to $1400. Best Buy Geek Squad Data Recovery page here [^]
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They have deleted. When I came over and switched the PC on again I could see the different devices and they were empty. Windows login was protected with a password due to the remote management tool of them, but the rest was all reachable.
dandy72 wrote:
I don't understand what the motive would be for anyone calling others over the phone, only to delete data in some unrecoverable fashion.
Money... plain and simple dirty money...
dandy72 wrote:
only to delete data in some unrecoverable fashion.
that's what I hope they were not that professional, and I can maybe (with luck) recover something.
dandy72 wrote:
but if this was a Windows machine,
it was a windows 7 machine
dandy72 wrote:
I'd be looking for volume shadow copies. See vssadmin.exe, or ShadowExplorer for a GUI version.
Thank you very much for the tip, I will have a look
M.D.V. ;) If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about? Help me to understand what I'm saying, and I'll explain it better to you Rating helpful answers is nice, but saying thanks can be even nicer.
Nelek wrote:
Money... plain and simple dirty money...
So I still don't understand. How do these guys profit from data being deleted and unrecoverable?
Nelek wrote:
it was a windows 7 machine
You also mentioned a NAS however - unless the NAS machine is itself running Windows 7, it wouldn't be creating volume shadow copies. Still, let me know if this helped - this is a really poorly known and under-appreciated feature, and has allowed me to recover files long thought to be lost (including some files some people would rather have not had me recover for them) ;)