Hello IT, I need some technical information...
-
Highlights of a genuine email exchange between me (now working "in the business") and "IT" Me: "I'm trying to write some VBA to send emails via SMTP ... what is the server name and port number to use at this site?" <insert long, long delay here> IT: "Can I remote onto your PC to fix your Outlook problems" <repeat this for as many times as there are "Advisers" on the Service Desk> Eventually... IT: "You shouldn't be using SMTP, you should use our utility that uses IMAP" <insert facepalm and long, long delay here> To cut a very, very long (months long) story short, I finally manage to get in (email) contact with the person that is going to solve my problem... allegedly ... IT: "There is a table that you interact with and it will send the emails for you" (Dontcha just love the techie speak?) Me: "Ok. How do I "interact" with "the table" using VBA? What is the table called? Can you provide the connection string? What data is required? Are there any instructions?" <...and you knew there was going to be a long delay in here didn't you :laugh: > The final answer: IT: "You have to interact with the table." After 40 years, it comes down to this. I have no words to describe the professionalism of this latest generation of "experts" :sigh: P.S. I do, I just can't use them in polite company
I use SMTP2GO if I need to get up and running. It's free if that particular option works for you (and it's good enough for development). You can then say that is "the solution" until IT wakes up.
"(I) am amazed to see myself here rather than there ... now rather than then". ― Blaise Pascal
-
I use SMTP2GO if I need to get up and running. It's free if that particular option works for you (and it's good enough for development). You can then say that is "the solution" until IT wakes up.
"(I) am amazed to see myself here rather than there ... now rather than then". ― Blaise Pascal
-
Highlights of a genuine email exchange between me (now working "in the business") and "IT" Me: "I'm trying to write some VBA to send emails via SMTP ... what is the server name and port number to use at this site?" <insert long, long delay here> IT: "Can I remote onto your PC to fix your Outlook problems" <repeat this for as many times as there are "Advisers" on the Service Desk> Eventually... IT: "You shouldn't be using SMTP, you should use our utility that uses IMAP" <insert facepalm and long, long delay here> To cut a very, very long (months long) story short, I finally manage to get in (email) contact with the person that is going to solve my problem... allegedly ... IT: "There is a table that you interact with and it will send the emails for you" (Dontcha just love the techie speak?) Me: "Ok. How do I "interact" with "the table" using VBA? What is the table called? Can you provide the connection string? What data is required? Are there any instructions?" <...and you knew there was going to be a long delay in here didn't you :laugh: > The final answer: IT: "You have to interact with the table." After 40 years, it comes down to this. I have no words to describe the professionalism of this latest generation of "experts" :sigh: P.S. I do, I just can't use them in polite company
I totally get this. As a dev I've had this conversation 100s of times over the years. You ask plain simple, "What is the smtp server and port number?" They say, " Maybe you just need the path to the OST file. You can send email from your Outlook client. " ad infinitum...ad naseum... X| Here's where it turns worse...they are alerted to some security aspect of what you ask. "Why do you need that? I think that is dangerous for you to know. Please submit a form in triplicate on a web site I don't have the URL for and you do not have access to." :confused:
-
Highlights of a genuine email exchange between me (now working "in the business") and "IT" Me: "I'm trying to write some VBA to send emails via SMTP ... what is the server name and port number to use at this site?" <insert long, long delay here> IT: "Can I remote onto your PC to fix your Outlook problems" <repeat this for as many times as there are "Advisers" on the Service Desk> Eventually... IT: "You shouldn't be using SMTP, you should use our utility that uses IMAP" <insert facepalm and long, long delay here> To cut a very, very long (months long) story short, I finally manage to get in (email) contact with the person that is going to solve my problem... allegedly ... IT: "There is a table that you interact with and it will send the emails for you" (Dontcha just love the techie speak?) Me: "Ok. How do I "interact" with "the table" using VBA? What is the table called? Can you provide the connection string? What data is required? Are there any instructions?" <...and you knew there was going to be a long delay in here didn't you :laugh: > The final answer: IT: "You have to interact with the table." After 40 years, it comes down to this. I have no words to describe the professionalism of this latest generation of "experts" :sigh: P.S. I do, I just can't use them in polite company
CHill60 wrote:
. I do, I just can't use them in polite company
So tell us in the soapbox. No polite people there. :)
Wrong is evil and must be defeated. - Jeff Ello
-
Highlights of a genuine email exchange between me (now working "in the business") and "IT" Me: "I'm trying to write some VBA to send emails via SMTP ... what is the server name and port number to use at this site?" <insert long, long delay here> IT: "Can I remote onto your PC to fix your Outlook problems" <repeat this for as many times as there are "Advisers" on the Service Desk> Eventually... IT: "You shouldn't be using SMTP, you should use our utility that uses IMAP" <insert facepalm and long, long delay here> To cut a very, very long (months long) story short, I finally manage to get in (email) contact with the person that is going to solve my problem... allegedly ... IT: "There is a table that you interact with and it will send the emails for you" (Dontcha just love the techie speak?) Me: "Ok. How do I "interact" with "the table" using VBA? What is the table called? Can you provide the connection string? What data is required? Are there any instructions?" <...and you knew there was going to be a long delay in here didn't you :laugh: > The final answer: IT: "You have to interact with the table." After 40 years, it comes down to this. I have no words to describe the professionalism of this latest generation of "experts" :sigh: P.S. I do, I just can't use them in polite company
This week it's... [API X is freely available on X's website and I've been using it for years, but now I have a new laptop.] Me: I need to install API X. IT: You need to request software installs via our portal. (Sends link, which I already had, I've been through this before.) Me: (Search for API X, they don't have it.) (Request local admin rights so I can install, boss approves.) IT: We won't grant your local admin right request because it says you're going install something. You need to request software installs via our portal. (Sends link, which I already had, I've been through this before.) I suppose I should just request it and see if they might be evaluating it -- probably the wrong version. Last week it was... Me: I need to install software Y. IT: You need to request software installs via our portal. (Sends link, which I already had, I've been through this before.) Me: (Search for software Y, they don't have it. Request it anyway. Why not?) IT: Software Y isn't approved, but a newer version of it is being evaluated, it could take months. Me: (Checks portal a few days later, software Y appears to have been approved.) I see software Y has been approved, I'd like to request it. IT: Hey, look at that, let's give it a shot. (Nothing further so far.) Not to mention a few months ago... [My new laptop came with SSMS 2014 installed. Nice, but I need a local database instance.] Me: (I request a full install of SQL Server 2014 via the famous portal.) IT: Will Developer Edition instead? Me: Fine, let's try it. IT: (Installs developer edition.) Me: I see that developer edition has been installed and that I now have a local installed (named "MySQL"? WTE?) -- BUT I CAN'T ACCESS IT! IT: We installed the software as you requested. Me: (Request local admin rights, boss approves, IT approves, I run the full SQL Server 2014 installer to create a new instance that I can access and shut down the one IT created.)
-
Highlights of a genuine email exchange between me (now working "in the business") and "IT" Me: "I'm trying to write some VBA to send emails via SMTP ... what is the server name and port number to use at this site?" <insert long, long delay here> IT: "Can I remote onto your PC to fix your Outlook problems" <repeat this for as many times as there are "Advisers" on the Service Desk> Eventually... IT: "You shouldn't be using SMTP, you should use our utility that uses IMAP" <insert facepalm and long, long delay here> To cut a very, very long (months long) story short, I finally manage to get in (email) contact with the person that is going to solve my problem... allegedly ... IT: "There is a table that you interact with and it will send the emails for you" (Dontcha just love the techie speak?) Me: "Ok. How do I "interact" with "the table" using VBA? What is the table called? Can you provide the connection string? What data is required? Are there any instructions?" <...and you knew there was going to be a long delay in here didn't you :laugh: > The final answer: IT: "You have to interact with the table." After 40 years, it comes down to this. I have no words to describe the professionalism of this latest generation of "experts" :sigh: P.S. I do, I just can't use them in polite company
CHill60 wrote:
I have no words to describe the professionalism of this latest generation of "experts"
Have you tried turning them off and back on again?
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay... AntiTwitter: @DalekDave is now a follower!
-
CHill60 wrote:
I have no words to describe the professionalism of this latest generation of "experts"
Have you tried turning them off and back on again?
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay... AntiTwitter: @DalekDave is now a follower!
OriginalGriff wrote:
Have you tried turning them off and back on again?
-
OriginalGriff wrote:
Have you tried turning them off and back on again?
Nah, you get arrested for that. "Turning them back on again" gets you labeled as "a Hero" (or "a paramedic", occasionally both).
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay... AntiTwitter: @DalekDave is now a follower!
-
CHill60 wrote:
. I do, I just can't use them in polite company
So tell us in the soapbox. No polite people there. :)
Wrong is evil and must be defeated. - Jeff Ello
-
Thanks, I'll have a proper look at that tomorrow, although I suspect access will be blocked ... I can't even upgrade the plugin manager on Notepad++ :-( (and I had to fight long and hard to get that!)
I feel your pain. I used to be with a company that wouldn't allow unapproved s/w e.g. NotePad++, Visual Studio, browsers other than IE4, etc. I wrote everything (VBA, Java, HTML, JS, etc etc) in Notepad. If something needed compiling, I'd email it to my home, compile it and email it back. They eventually banned sending via all common email providers (so I have an account with an obscure one). I was part of the IT team but in a different continent to the decision makers.
-
Nah, you get arrested for that. "Turning them back on again" gets you labeled as "a Hero" (or "a paramedic", occasionally both).
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay... AntiTwitter: @DalekDave is now a follower!
Or you can start your own TV church and retire as a rich man
Wrong is evil and must be defeated. - Jeff Ello
-
Or you can start your own TV church and retire as a rich man
Wrong is evil and must be defeated. - Jeff Ello
Please. I do have some moral fibre.
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay... AntiTwitter: @DalekDave is now a follower!
-
Highlights of a genuine email exchange between me (now working "in the business") and "IT" Me: "I'm trying to write some VBA to send emails via SMTP ... what is the server name and port number to use at this site?" <insert long, long delay here> IT: "Can I remote onto your PC to fix your Outlook problems" <repeat this for as many times as there are "Advisers" on the Service Desk> Eventually... IT: "You shouldn't be using SMTP, you should use our utility that uses IMAP" <insert facepalm and long, long delay here> To cut a very, very long (months long) story short, I finally manage to get in (email) contact with the person that is going to solve my problem... allegedly ... IT: "There is a table that you interact with and it will send the emails for you" (Dontcha just love the techie speak?) Me: "Ok. How do I "interact" with "the table" using VBA? What is the table called? Can you provide the connection string? What data is required? Are there any instructions?" <...and you knew there was going to be a long delay in here didn't you :laugh: > The final answer: IT: "You have to interact with the table." After 40 years, it comes down to this. I have no words to describe the professionalism of this latest generation of "experts" :sigh: P.S. I do, I just can't use them in polite company
Overheard recently: Someone to an IT support guy: "Christ! If you knew any less about computers, they'd give you a job in PC World!"
98.4% of statistics are made up on the spot.
-
Highlights of a genuine email exchange between me (now working "in the business") and "IT" Me: "I'm trying to write some VBA to send emails via SMTP ... what is the server name and port number to use at this site?" <insert long, long delay here> IT: "Can I remote onto your PC to fix your Outlook problems" <repeat this for as many times as there are "Advisers" on the Service Desk> Eventually... IT: "You shouldn't be using SMTP, you should use our utility that uses IMAP" <insert facepalm and long, long delay here> To cut a very, very long (months long) story short, I finally manage to get in (email) contact with the person that is going to solve my problem... allegedly ... IT: "There is a table that you interact with and it will send the emails for you" (Dontcha just love the techie speak?) Me: "Ok. How do I "interact" with "the table" using VBA? What is the table called? Can you provide the connection string? What data is required? Are there any instructions?" <...and you knew there was going to be a long delay in here didn't you :laugh: > The final answer: IT: "You have to interact with the table." After 40 years, it comes down to this. I have no words to describe the professionalism of this latest generation of "experts" :sigh: P.S. I do, I just can't use them in polite company
At least you're not trying to send through gmail....
-
At least you're not trying to send through gmail....
-
Highlights of a genuine email exchange between me (now working "in the business") and "IT" Me: "I'm trying to write some VBA to send emails via SMTP ... what is the server name and port number to use at this site?" <insert long, long delay here> IT: "Can I remote onto your PC to fix your Outlook problems" <repeat this for as many times as there are "Advisers" on the Service Desk> Eventually... IT: "You shouldn't be using SMTP, you should use our utility that uses IMAP" <insert facepalm and long, long delay here> To cut a very, very long (months long) story short, I finally manage to get in (email) contact with the person that is going to solve my problem... allegedly ... IT: "There is a table that you interact with and it will send the emails for you" (Dontcha just love the techie speak?) Me: "Ok. How do I "interact" with "the table" using VBA? What is the table called? Can you provide the connection string? What data is required? Are there any instructions?" <...and you knew there was going to be a long delay in here didn't you :laugh: > The final answer: IT: "You have to interact with the table." After 40 years, it comes down to this. I have no words to describe the professionalism of this latest generation of "experts" :sigh: P.S. I do, I just can't use them in polite company
I've finally had a reply ... that mentions 4 or 5 options for sending automated emails from the company. One of the offerings is Amazon SES (which is not yet available to us :doh: ) Another is ... you've guessed it "SMTP direct"... ... but still no details :sigh: They're now offering me "technical assistance". I suspect that will be end up being technical assistance with my hibernation pod[^] while I wait for a resolution in my lifetime. We're doomed :laugh:
-
I've finally had a reply ... that mentions 4 or 5 options for sending automated emails from the company. One of the offerings is Amazon SES (which is not yet available to us :doh: ) Another is ... you've guessed it "SMTP direct"... ... but still no details :sigh: They're now offering me "technical assistance". I suspect that will be end up being technical assistance with my hibernation pod[^] while I wait for a resolution in my lifetime. We're doomed :laugh:
If you only need the server and port and know the domain you can do it yourself:
nslookup
set type=mx
[domain]
quitor on a Linux shell
dig [domain] mx
Enter the bare domain (e.g. codeproject.com). If multiple answers are present choose from the servers with the smallest preference value. Once having the server name try connecting (e.g. with telnet) using the common ports (25, 465, 587).
-
If you only need the server and port and know the domain you can do it yourself:
nslookup
set type=mx
[domain]
quitor on a Linux shell
dig [domain] mx
Enter the bare domain (e.g. codeproject.com). If multiple answers are present choose from the servers with the smallest preference value. Once having the server name try connecting (e.g. with telnet) using the common ports (25, 465, 587).
-
Highlights of a genuine email exchange between me (now working "in the business") and "IT" Me: "I'm trying to write some VBA to send emails via SMTP ... what is the server name and port number to use at this site?" <insert long, long delay here> IT: "Can I remote onto your PC to fix your Outlook problems" <repeat this for as many times as there are "Advisers" on the Service Desk> Eventually... IT: "You shouldn't be using SMTP, you should use our utility that uses IMAP" <insert facepalm and long, long delay here> To cut a very, very long (months long) story short, I finally manage to get in (email) contact with the person that is going to solve my problem... allegedly ... IT: "There is a table that you interact with and it will send the emails for you" (Dontcha just love the techie speak?) Me: "Ok. How do I "interact" with "the table" using VBA? What is the table called? Can you provide the connection string? What data is required? Are there any instructions?" <...and you knew there was going to be a long delay in here didn't you :laugh: > The final answer: IT: "You have to interact with the table." After 40 years, it comes down to this. I have no words to describe the professionalism of this latest generation of "experts" :sigh: P.S. I do, I just can't use them in polite company
-
Highlights of a genuine email exchange between me (now working "in the business") and "IT" Me: "I'm trying to write some VBA to send emails via SMTP ... what is the server name and port number to use at this site?" <insert long, long delay here> IT: "Can I remote onto your PC to fix your Outlook problems" <repeat this for as many times as there are "Advisers" on the Service Desk> Eventually... IT: "You shouldn't be using SMTP, you should use our utility that uses IMAP" <insert facepalm and long, long delay here> To cut a very, very long (months long) story short, I finally manage to get in (email) contact with the person that is going to solve my problem... allegedly ... IT: "There is a table that you interact with and it will send the emails for you" (Dontcha just love the techie speak?) Me: "Ok. How do I "interact" with "the table" using VBA? What is the table called? Can you provide the connection string? What data is required? Are there any instructions?" <...and you knew there was going to be a long delay in here didn't you :laugh: > The final answer: IT: "You have to interact with the table." After 40 years, it comes down to this. I have no words to describe the professionalism of this latest generation of "experts" :sigh: P.S. I do, I just can't use them in polite company
I once opened a support ticket titled: "How do I know the backups are good?" sub-text was IT claimed to be backing up our files, but I believe in a trust but verify policy. The request went nuclear - "What do you mean the backups aren't good?" - seriously, I had IT people with flushed faces harassing me. After they calmed down, they verified... and found out some were bad. Fast forward 5 years - backups were incomplete for 4 months before anyone noticed. sigh... speaking of which! I need to run my backups
Charlie Gilley <italic>Stuck in a dysfunctional matrix from which I must escape... "Where liberty dwells, there is my country." B. Franklin, 1783 “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759
