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  3. What would you do to diagnose and repair...

What would you do to diagnose and repair...

Scheduled Pinned Locked Moved The Lounge
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  • J Offline
    J Offline
    Joan M
    wrote on last edited by
    #1

    Hi all, Tomorrow I'll have to visit a customer that has a computer that shows "CMOS error" when starts. If you press F1 enter the bios and reload the default values it restarts correctly. It happens each time the computer gets shut down... I thought about the battery, but they have changed it for a new one and the problem persists,... Apart of getting a new computer... what would you do in that case? Any recommendation? Thank you all! :thumbsup:

    https://www.robotecnik.com freelance robots, PLC and CNC programmer.

    R OriginalGriffO J R K 14 Replies Last reply
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    • J Joan M

      Hi all, Tomorrow I'll have to visit a customer that has a computer that shows "CMOS error" when starts. If you press F1 enter the bios and reload the default values it restarts correctly. It happens each time the computer gets shut down... I thought about the battery, but they have changed it for a new one and the problem persists,... Apart of getting a new computer... what would you do in that case? Any recommendation? Thank you all! :thumbsup:

      OriginalGriffO Offline
      OriginalGriffO Offline
      OriginalGriff
      wrote on last edited by
      #2

      Battery. And battery connectors. You'd be surprised how many people can;t fit a new battery without using the old one instead... If they are all fine, it's probably new MB time.

      Sent from my Amstrad PC 1640 Never throw anything away, Griff Bad command or file name. Bad, bad command! Sit! Stay! Staaaay... AntiTwitter: @DalekDave is now a follower!

      "I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
      "Common sense is so rare these days, it should be classified as a super power" - Random T-shirt

      1 Reply Last reply
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      • J Joan M

        Hi all, Tomorrow I'll have to visit a customer that has a computer that shows "CMOS error" when starts. If you press F1 enter the bios and reload the default values it restarts correctly. It happens each time the computer gets shut down... I thought about the battery, but they have changed it for a new one and the problem persists,... Apart of getting a new computer... what would you do in that case? Any recommendation? Thank you all! :thumbsup:

        R Offline
        R Offline
        R Giskard Reventlov
        wrote on last edited by
        #3

        Take a 10lb hammer with you. Beat the machine until there is nothing left. Sell them a new PC. Problem solved.

        Keep your friends close. Keep Kill your enemies closer. The End

        L 1 Reply Last reply
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        • R R Giskard Reventlov

          Take a 10lb hammer with you. Beat the machine until there is nothing left. Sell them a new PC. Problem solved.

          Keep your friends close. Keep Kill your enemies closer. The End

          L Offline
          L Offline
          Lost User
          wrote on last edited by
          #4

          I'm going to start wearing a hammer on a belt, and point back to your post if someone asks why :D

          Bastard Programmer from Hell :suss: If you can't read my code, try converting it here[^] "If you just follow the bacon Eddy, wherever it leads you, then you won't have to think about politics." -- Some Bell.

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          • J Joan M

            Hi all, Tomorrow I'll have to visit a customer that has a computer that shows "CMOS error" when starts. If you press F1 enter the bios and reload the default values it restarts correctly. It happens each time the computer gets shut down... I thought about the battery, but they have changed it for a new one and the problem persists,... Apart of getting a new computer... what would you do in that case? Any recommendation? Thank you all! :thumbsup:

            J Offline
            J Offline
            Johnny J
            wrote on last edited by
            #5

            Joan M wrote:

            Apart of getting a new computer... what would you do in that case?

            Get a new computer ANYWAY! :doh:

            Anything that is unrelated to elephants is irrelephant
            Anonymous
            -----
            The problem with quotes on the internet is that you can never tell if they're genuine
            Winston Churchill, 1944
            -----
            Never argue with a fool. Onlookers may not be able to tell the difference.
            Mark Twain

            1 Reply Last reply
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            • J Joan M

              Hi all, Tomorrow I'll have to visit a customer that has a computer that shows "CMOS error" when starts. If you press F1 enter the bios and reload the default values it restarts correctly. It happens each time the computer gets shut down... I thought about the battery, but they have changed it for a new one and the problem persists,... Apart of getting a new computer... what would you do in that case? Any recommendation? Thank you all! :thumbsup:

              R Offline
              R Offline
              RickZeeland
              wrote on last edited by
              #6

              Battery is the most likely cause, but here are some other tips: CMOS checksum error[^]

              K 1 Reply Last reply
              0
              • J Joan M

                Hi all, Tomorrow I'll have to visit a customer that has a computer that shows "CMOS error" when starts. If you press F1 enter the bios and reload the default values it restarts correctly. It happens each time the computer gets shut down... I thought about the battery, but they have changed it for a new one and the problem persists,... Apart of getting a new computer... what would you do in that case? Any recommendation? Thank you all! :thumbsup:

                K Offline
                K Offline
                kmoorevs
                wrote on last edited by
                #7

                Does the system lose the time? (may have to catch in bios w/systems that fetch on startup) If so, it's likely the battery or connections. If the system is more than 7 y/o I wouldn't waste time on it. Funny story from many years ago...my brother-in-law calls me all freaked out thinking his computer has been hacked. Why? Any visit to a secure site was throwing up error warnings about certificates being invalid! A quick remote revealed that the system time was set to about 15 years in the past. He managed to replace the battery, but ended up replacing the system anyway...couldn't get over the idea that he'd been hacked. (he's the kind that brags about running 3 different A/V, scanning multiple times a day, and defragging his HDD at least once a week :wtf: )...extreme OCD! :laugh:

                "Go forth into the source" - Neal Morse

                1 Reply Last reply
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                • J Joan M

                  Hi all, Tomorrow I'll have to visit a customer that has a computer that shows "CMOS error" when starts. If you press F1 enter the bios and reload the default values it restarts correctly. It happens each time the computer gets shut down... I thought about the battery, but they have changed it for a new one and the problem persists,... Apart of getting a new computer... what would you do in that case? Any recommendation? Thank you all! :thumbsup:

                  L Offline
                  L Offline
                  Lost User
                  wrote on last edited by
                  #8

                  This is one of those cases where coca cola is really useful.

                  Message Signature (Click to edit ->)

                  1 Reply Last reply
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                  • J Joan M

                    Hi all, Tomorrow I'll have to visit a customer that has a computer that shows "CMOS error" when starts. If you press F1 enter the bios and reload the default values it restarts correctly. It happens each time the computer gets shut down... I thought about the battery, but they have changed it for a new one and the problem persists,... Apart of getting a new computer... what would you do in that case? Any recommendation? Thank you all! :thumbsup:

                    D Offline
                    D Offline
                    dandy72
                    wrote on last edited by
                    #9

                    Long shot, but I wouldn't rule out trying a new firmware version. Or re-applying the version he's got. Maybe something got corrupted to the point where re-saving even the defaults saves a corrupted version. Like I said - long shot. But if the battery's already been replaced and it's been re-seated properly...I'm quickly running out of ideas.

                    B 1 Reply Last reply
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                    • J Joan M

                      Hi all, Tomorrow I'll have to visit a customer that has a computer that shows "CMOS error" when starts. If you press F1 enter the bios and reload the default values it restarts correctly. It happens each time the computer gets shut down... I thought about the battery, but they have changed it for a new one and the problem persists,... Apart of getting a new computer... what would you do in that case? Any recommendation? Thank you all! :thumbsup:

                      P Offline
                      P Offline
                      phil o
                      wrote on last edited by
                      #10

                      Recommand your customer to change the flat, round battery which is mounted on the MB itself. Actual one is not providing enough current for the BIOS parameters to be retained while shutdown, causing the symptom you are describing.

                      667: The neighbour of the Beast

                      1 Reply Last reply
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                      • J Joan M

                        Hi all, Tomorrow I'll have to visit a customer that has a computer that shows "CMOS error" when starts. If you press F1 enter the bios and reload the default values it restarts correctly. It happens each time the computer gets shut down... I thought about the battery, but they have changed it for a new one and the problem persists,... Apart of getting a new computer... what would you do in that case? Any recommendation? Thank you all! :thumbsup:

                        S Offline
                        S Offline
                        Super Lloyd
                        wrote on last edited by
                        #11

                        Not helpful but ... that reminded me of this infamous message from time long forgotten! :-\ "Keyboard not found. Press F1 to continue."

                        A new .NET Serializer All in one Menu-Ribbon Bar Taking over the world since 1371!

                        enhzflepE K 2 Replies Last reply
                        0
                        • S Super Lloyd

                          Not helpful but ... that reminded me of this infamous message from time long forgotten! :-\ "Keyboard not found. Press F1 to continue."

                          A new .NET Serializer All in one Menu-Ribbon Bar Taking over the world since 1371!

                          enhzflepE Offline
                          enhzflepE Offline
                          enhzflep
                          wrote on last edited by
                          #12

                          Ha! I referenced *that* error message in a conversation just yesterday...

                          1 Reply Last reply
                          0
                          • J Joan M

                            Hi all, Tomorrow I'll have to visit a customer that has a computer that shows "CMOS error" when starts. If you press F1 enter the bios and reload the default values it restarts correctly. It happens each time the computer gets shut down... I thought about the battery, but they have changed it for a new one and the problem persists,... Apart of getting a new computer... what would you do in that case? Any recommendation? Thank you all! :thumbsup:

                            W Offline
                            W Offline
                            WoodseyAU
                            wrote on last edited by
                            #13

                            If it is old enough for a battery change then it is possible that the older components on mother boards are flaky in more ways than 1. I have seen soldered in capacitors and transistors and resistors which have lost part of their physical being (in fact if you rubbed your fingers over a transistor it actually dusted down to nothing) and have thus changed their characteristics affecting such things as the real-time clock (slowing down / speeding up/ unreliable). Since the boot process does a timer check routine, if it fails then by even a couple nanosecs it says nogo (obviously because timers are heavily used for interrupt control along with the real time clock). In other words, hi ho, hi ho, its off to the shops we go.

                            1 Reply Last reply
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                            • R RickZeeland

                              Battery is the most likely cause, but here are some other tips: CMOS checksum error[^]

                              K Offline
                              K Offline
                              kalberts
                              wrote on last edited by
                              #14

                              That article states that "Sometimes leaving the computer can re-charge the battery". I never thought those batteries where meant to be recharged, or that mainboards are equipped with the circuitry required for recharging. Am I wrong about that? The picture shows a lithium cell. Modern rechargable batteries are based on lithium. That doesn't imply that all lithium cells are made for recharging, and charging a lithium cell takes more than applying 3V to it (at least to do it safely). Before lithium became the standard, most or all button cells couldn't be recharged at all. Still, they lasted for at least a couple of years before needing replacement.

                              R 1 Reply Last reply
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                              • S Super Lloyd

                                Not helpful but ... that reminded me of this infamous message from time long forgotten! :-\ "Keyboard not found. Press F1 to continue."

                                A new .NET Serializer All in one Menu-Ribbon Bar Taking over the world since 1371!

                                K Offline
                                K Offline
                                kalberts
                                wrote on last edited by
                                #15

                                I was laughing at that message for years... Until I bought new tires for my car: In that dusty, oily workshop where the guy was balancing the tires, this balancing machine was contolled by a PC. I was the first customer that morning, watching him boot up the machine. In that environment, a keyboard would be clogged up with dust within a few days, so there was no keybaord! Besides, the guy was wearing protecting leather working gloves, which would make typing impossible. This famous error message appeared right above a huge green square, with an equally huge "F1" label, filling half of the screen, over which was stretched an elastic, clear plastic cover. The guy hit the F1 square with his fist, to make the PC complete the booting. All furhter operations was done by knocking on fairly large selection rectangles on the touch sensitive screen - typically 6 to 8 selections. In that dusty, oily environment (which car workshops are, almost by definition), it made perfect sense not to have a keyboard.

                                S 1 Reply Last reply
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                                • J Joan M

                                  Hi all, Tomorrow I'll have to visit a customer that has a computer that shows "CMOS error" when starts. If you press F1 enter the bios and reload the default values it restarts correctly. It happens each time the computer gets shut down... I thought about the battery, but they have changed it for a new one and the problem persists,... Apart of getting a new computer... what would you do in that case? Any recommendation? Thank you all! :thumbsup:

                                  G Offline
                                  G Offline
                                  glennPattonPub
                                  wrote on last edited by
                                  #16

                                  Hi, It's probably been said but, clean the battery contacts with fine sand paper (or nail file!) and a cue tip dipped in IPA. Also mutter about a new PC if that is possible might be awkward due to drivers and ports...

                                  1 Reply Last reply
                                  0
                                  • K kalberts

                                    That article states that "Sometimes leaving the computer can re-charge the battery". I never thought those batteries where meant to be recharged, or that mainboards are equipped with the circuitry required for recharging. Am I wrong about that? The picture shows a lithium cell. Modern rechargable batteries are based on lithium. That doesn't imply that all lithium cells are made for recharging, and charging a lithium cell takes more than applying 3V to it (at least to do it safely). Before lithium became the standard, most or all button cells couldn't be recharged at all. Still, they lasted for at least a couple of years before needing replacement.

                                    R Offline
                                    R Offline
                                    RickZeeland
                                    wrote on last edited by
                                    #17

                                    Seems exceptional to me too, in my experience most batteries are not rechargeable.

                                    1 Reply Last reply
                                    0
                                    • D dandy72

                                      Long shot, but I wouldn't rule out trying a new firmware version. Or re-applying the version he's got. Maybe something got corrupted to the point where re-saving even the defaults saves a corrupted version. Like I said - long shot. But if the battery's already been replaced and it's been re-seated properly...I'm quickly running out of ideas.

                                      B Offline
                                      B Offline
                                      BryanFazekas
                                      wrote on last edited by
                                      #18

                                      I had this problem with my 3 yo Lenovo -- each time I booted it got past the BIOS screen then hung. If I went into the BIOS setting, didn't change anything and exited, it would boot fine. Drove me nuts for a couple of months. I replaced the SSD, messed with everything I could think of -- no change. Then I flashed the BIOS. Problem solved. Depending on the age of the unit, battery sounds likely, but flashing the BIOS is an easy try.

                                      D 1 Reply Last reply
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                                      • B BryanFazekas

                                        I had this problem with my 3 yo Lenovo -- each time I booted it got past the BIOS screen then hung. If I went into the BIOS setting, didn't change anything and exited, it would boot fine. Drove me nuts for a couple of months. I replaced the SSD, messed with everything I could think of -- no change. Then I flashed the BIOS. Problem solved. Depending on the age of the unit, battery sounds likely, but flashing the BIOS is an easy try.

                                        D Offline
                                        D Offline
                                        dandy72
                                        wrote on last edited by
                                        #19

                                        Interesting. I've never encountered this myself, but have always suspected this was a possibility. Thanks for confirming my suspicion.

                                        1 Reply Last reply
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                                        • J Joan M

                                          Hi all, Tomorrow I'll have to visit a customer that has a computer that shows "CMOS error" when starts. If you press F1 enter the bios and reload the default values it restarts correctly. It happens each time the computer gets shut down... I thought about the battery, but they have changed it for a new one and the problem persists,... Apart of getting a new computer... what would you do in that case? Any recommendation? Thank you all! :thumbsup:

                                          M Offline
                                          M Offline
                                          Mike Redford
                                          wrote on last edited by
                                          #20

                                          Look up Resetting the Motherboard on google there are various way to do

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