never in my wildest dreams did i experience technical un-support like this
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I thought MSDN and MS support defined the bottom, but the bottom reached a new low: dealing with eBay, trying to resolve a strange issue where I can not pay one seller via the same credit card linked to PayPal that I can use to pay other sellers: 1. multiple support persons responding to each exchange about the same support request with their messages clearly indicating they did not review the extensive previous correspondence. 2. each new support person ignores the advice of the previous support persons, often repeating previous suggestions I had told them did not work. almost as bad as the experience with Etsy getting a refund from a gem dealer in Jaipur who sold me fake gems with fake certificates. in that case, I created such a ruckus a senior support person finally got called in. what, you may ask, is old Bill doing with gems: I think I can't tell you on this forum :)
«Where is the Life we have lost in living? Where is the wisdom we have lost in knowledge? Where is the knowledge we have lost in information?» T. S. Elliot
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I thought MSDN and MS support defined the bottom, but the bottom reached a new low: dealing with eBay, trying to resolve a strange issue where I can not pay one seller via the same credit card linked to PayPal that I can use to pay other sellers: 1. multiple support persons responding to each exchange about the same support request with their messages clearly indicating they did not review the extensive previous correspondence. 2. each new support person ignores the advice of the previous support persons, often repeating previous suggestions I had told them did not work. almost as bad as the experience with Etsy getting a refund from a gem dealer in Jaipur who sold me fake gems with fake certificates. in that case, I created such a ruckus a senior support person finally got called in. what, you may ask, is old Bill doing with gems: I think I can't tell you on this forum :)
«Where is the Life we have lost in living? Where is the wisdom we have lost in knowledge? Where is the knowledge we have lost in information?» T. S. Elliot
could be paypal blacklisting the sellers merchant ID? Even though ebay owns pp they are still run separately - and with all today's privacy laws there's a lot of info they can't share. IMHO something like that tied to one seller screams: find another seller ASAP.
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I thought MSDN and MS support defined the bottom, but the bottom reached a new low: dealing with eBay, trying to resolve a strange issue where I can not pay one seller via the same credit card linked to PayPal that I can use to pay other sellers: 1. multiple support persons responding to each exchange about the same support request with their messages clearly indicating they did not review the extensive previous correspondence. 2. each new support person ignores the advice of the previous support persons, often repeating previous suggestions I had told them did not work. almost as bad as the experience with Etsy getting a refund from a gem dealer in Jaipur who sold me fake gems with fake certificates. in that case, I created such a ruckus a senior support person finally got called in. what, you may ask, is old Bill doing with gems: I think I can't tell you on this forum :)
«Where is the Life we have lost in living? Where is the wisdom we have lost in knowledge? Where is the knowledge we have lost in information?» T. S. Elliot
It's not too different from some of the modern software management practises I have encountered. The idea is you get a set period of time(aka a 'sprint' or just under two weeks) to work on something whether it be a new development, a defect or support. At the end of that time you simply drop everything that you were doing and move on to the next thing. It allows management to produce metrics on when a particular piece of work will be finished, metrics which of course are always inaccurate. It also fits in with management's idea that technical experts are interchangeable and you can just drop anyone onto any piece of work at any time. Of course in practise it leads to what you have experienced - a terrible customer experience. So at times I find myself having to fight to keep hold of a piece of work because I am the person who understands the area best and I can save the business time and money through this. It seems like modern management practises like to see what is a complex modern work environment and complex world as a factory where the business just churns out work at a predictable rate based on formulas and practises backed up by 'evangelists'.
“That which can be asserted without evidence, can be dismissed without evidence.”
― Christopher Hitchens
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I thought MSDN and MS support defined the bottom, but the bottom reached a new low: dealing with eBay, trying to resolve a strange issue where I can not pay one seller via the same credit card linked to PayPal that I can use to pay other sellers: 1. multiple support persons responding to each exchange about the same support request with their messages clearly indicating they did not review the extensive previous correspondence. 2. each new support person ignores the advice of the previous support persons, often repeating previous suggestions I had told them did not work. almost as bad as the experience with Etsy getting a refund from a gem dealer in Jaipur who sold me fake gems with fake certificates. in that case, I created such a ruckus a senior support person finally got called in. what, you may ask, is old Bill doing with gems: I think I can't tell you on this forum :)
«Where is the Life we have lost in living? Where is the wisdom we have lost in knowledge? Where is the knowledge we have lost in information?» T. S. Elliot
BillWoodruff wrote:
what, you may ask, is old Bill doing with gems: I think I can't tell you on this forum :)
You know my email - inquiring minds want to know!
Will Rogers never met me.
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I thought MSDN and MS support defined the bottom, but the bottom reached a new low: dealing with eBay, trying to resolve a strange issue where I can not pay one seller via the same credit card linked to PayPal that I can use to pay other sellers: 1. multiple support persons responding to each exchange about the same support request with their messages clearly indicating they did not review the extensive previous correspondence. 2. each new support person ignores the advice of the previous support persons, often repeating previous suggestions I had told them did not work. almost as bad as the experience with Etsy getting a refund from a gem dealer in Jaipur who sold me fake gems with fake certificates. in that case, I created such a ruckus a senior support person finally got called in. what, you may ask, is old Bill doing with gems: I think I can't tell you on this forum :)
«Where is the Life we have lost in living? Where is the wisdom we have lost in knowledge? Where is the knowledge we have lost in information?» T. S. Elliot
When something similar happened to me recently, i deduced it was only occuring on bidding auctions, never on 'make offer' or 'buy it now' I solved it by contacting that unpayable seller, and asking him to cancel the sale, and relist it as 'buy it now' and email the link to me rather than posting the listing. He did it. At that point, after following the link my CC then worked to pay for the sale and it was a done deal. He thanked me profusely for figuring it out. Customer Service Slugs were passive-agressive and less than useless. They had wasted hours lying trying to convince me and the seller both, that it was the sellers fault, when it wasn't. I did need to offer to pay the seller an extra $5 to cover his ($3ish) resisting fees for his trouble, but it worked to clear the transaction and he thought I was absolute *magic* YMMV Good luck ~John
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I thought MSDN and MS support defined the bottom, but the bottom reached a new low: dealing with eBay, trying to resolve a strange issue where I can not pay one seller via the same credit card linked to PayPal that I can use to pay other sellers: 1. multiple support persons responding to each exchange about the same support request with their messages clearly indicating they did not review the extensive previous correspondence. 2. each new support person ignores the advice of the previous support persons, often repeating previous suggestions I had told them did not work. almost as bad as the experience with Etsy getting a refund from a gem dealer in Jaipur who sold me fake gems with fake certificates. in that case, I created such a ruckus a senior support person finally got called in. what, you may ask, is old Bill doing with gems: I think I can't tell you on this forum :)
«Where is the Life we have lost in living? Where is the wisdom we have lost in knowledge? Where is the knowledge we have lost in information?» T. S. Elliot
My all time low is with Unilever, a customer at the time. As a supplier we had accounts on their system so we could log in on some servers to install and update our software. So one day my account stops working and I call their support. Apparently, you have a "stopped working on" [defaults to one year from now] field on your account which you need to set to next year every year and I didn't so according to the system I didn't work there anymore. Took two months and eight people to fix :wtf: They kept referring me to their internal SharePoint website which I didn't have access to because I was only a supplier. The best part was when one of those people said "I'm a bit busy today, but give me a call tomorrow" and that day he left for a two week vacation :laugh: Just when I had my account back it happened again. I store my passwords in Windows and as soon as I tried to browse to their network share Windows tried logging in with the old password and BAM, locked out again :laugh: I had to remove all password from all their services from Windows and Chrome. At least it only took like two or three days to get a password reset :laugh: And then there's this company I worked for (they shall remain anonymous). The sysadmins were... Less than helpful. Not once in the seven months I worked there could they just resolve my issues. Printer didn't work "I'm busy, find another printer." My Office didn't work on the pre-installed image "we don't have time to fix this right now." I couldn't log in to my account "you must be doing something wrong." (yes, of course it's my fault) Seriously, one of those guys was always on WhatsApp or Amazon, he was even checking his house with a camera he had installed. This guy barely did anything, so when I had a problem I asked him for help and all of a sudden he was busy and he wasn't on support duty so he couldn't help me anyway :laugh: I once needed a SQL script to run on an acceptance server which I didn't have access to. A tester ran into an issue and my script would fix it. Even though this team was six people not one of them found the time to run my script. Once I had the person who would run my script they all went in to a meeting that lasted the entire morning (without running my script first) :laugh: Un-support, is there another kind of support? :laugh:
Best, Sander sanderrossel.com Continuous Integration, Delivery, a
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I thought MSDN and MS support defined the bottom, but the bottom reached a new low: dealing with eBay, trying to resolve a strange issue where I can not pay one seller via the same credit card linked to PayPal that I can use to pay other sellers: 1. multiple support persons responding to each exchange about the same support request with their messages clearly indicating they did not review the extensive previous correspondence. 2. each new support person ignores the advice of the previous support persons, often repeating previous suggestions I had told them did not work. almost as bad as the experience with Etsy getting a refund from a gem dealer in Jaipur who sold me fake gems with fake certificates. in that case, I created such a ruckus a senior support person finally got called in. what, you may ask, is old Bill doing with gems: I think I can't tell you on this forum :)
«Where is the Life we have lost in living? Where is the wisdom we have lost in knowledge? Where is the knowledge we have lost in information?» T. S. Elliot
BillWoodruff wrote:
almost as bad as the experience with Etsy
Ironic that, as I live 15 minutes away from what appears to be one of their main support centers: > If you contact Etsy Support, it’s likely the satellites bounce your message to Hudson and back. [About Us: Etsy’s Hudson Office | Etsy News Blog](https://blog.etsy.com/news/2013/about-us-etsys-hudson-office/) Marc
Latest Article - A Concise Overview of Threads Learning to code with python is like learning to swim with those little arm floaties. It gives you undeserved confidence and will eventually drown you. - DangerBunny Artificial intelligence is the only remedy for natural stupidity. - CDP1802
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When something similar happened to me recently, i deduced it was only occuring on bidding auctions, never on 'make offer' or 'buy it now' I solved it by contacting that unpayable seller, and asking him to cancel the sale, and relist it as 'buy it now' and email the link to me rather than posting the listing. He did it. At that point, after following the link my CC then worked to pay for the sale and it was a done deal. He thanked me profusely for figuring it out. Customer Service Slugs were passive-agressive and less than useless. They had wasted hours lying trying to convince me and the seller both, that it was the sellers fault, when it wasn't. I did need to offer to pay the seller an extra $5 to cover his ($3ish) resisting fees for his trouble, but it worked to clear the transaction and he thought I was absolute *magic* YMMV Good luck ~John
Thanks, John, that's good advice; in the case the seller never responded to multiple messages from me. cheers, Bill
«Where is the Life we have lost in living? Where is the wisdom we have lost in knowledge? Where is the knowledge we have lost in information?» T. S. Elliot
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I thought MSDN and MS support defined the bottom, but the bottom reached a new low: dealing with eBay, trying to resolve a strange issue where I can not pay one seller via the same credit card linked to PayPal that I can use to pay other sellers: 1. multiple support persons responding to each exchange about the same support request with their messages clearly indicating they did not review the extensive previous correspondence. 2. each new support person ignores the advice of the previous support persons, often repeating previous suggestions I had told them did not work. almost as bad as the experience with Etsy getting a refund from a gem dealer in Jaipur who sold me fake gems with fake certificates. in that case, I created such a ruckus a senior support person finally got called in. what, you may ask, is old Bill doing with gems: I think I can't tell you on this forum :)
«Where is the Life we have lost in living? Where is the wisdom we have lost in knowledge? Where is the knowledge we have lost in information?» T. S. Elliot
BillWoodruff wrote:
what, you may ask, is old Bill doing with gems: I think I can't tell you on this forum
The seller is the broker, and you is the brokee! :laugh:
Freedom is the freedom to say that two plus two make four. If that is granted, all else follows. -- 6079 Smith W.
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BillWoodruff wrote:
almost as bad as the experience with Etsy
Ironic that, as I live 15 minutes away from what appears to be one of their main support centers: > If you contact Etsy Support, it’s likely the satellites bounce your message to Hudson and back. [About Us: Etsy’s Hudson Office | Etsy News Blog](https://blog.etsy.com/news/2013/about-us-etsys-hudson-office/) Marc
Latest Article - A Concise Overview of Threads Learning to code with python is like learning to swim with those little arm floaties. It gives you undeserved confidence and will eventually drown you. - DangerBunny Artificial intelligence is the only remedy for natural stupidity. - CDP1802
Hi, Marc, What you need to dress up (down ?) as a Hell's Angel, and take Etsy support a message ? :wtf:
«Where is the Life we have lost in living? Where is the wisdom we have lost in knowledge? Where is the knowledge we have lost in information?» T. S. Elliot
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Thanks, John, that's good advice; in the case the seller never responded to multiple messages from me. cheers, Bill
«Where is the Life we have lost in living? Where is the wisdom we have lost in knowledge? Where is the knowledge we have lost in information?» T. S. Elliot
