Situation
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Customer-A & Customer B are into joint venture. Customer-A's manager directly interacts with us on a product. Customer-A is a long time one, so he pays only 20% of the product's cost. Customer-A introduces Customer-B. Since they are in JV, I assumed, everything is transparent. Over a conversation, Customer-B asks, how much we charge for Product-X for customer-A. I say the discounted cost. i.e $200. (When actual cost is $1000) Just after a day, Customer-A dials and warns me not to disclose the discount details. He says it's a disgrace for their brand to pay such a low amount for the product/service, (but he wouldn't pay the $1000 as well :| ) He wants to project to customer-B that he's paying $1000, the actual cost. But, now that I had already shared the details to customer-B. What a mess! :doh: Now I'm just keeping quiet. Should I go back to Customer-B & say the shared info was wrong. or should I dial back customer-A and say it's too late to correct this. (Please excuse the unprofessional data sharing. This is how things working here in mini-start-ups, since we tend to be customer friendly, we end up getting roughed up like this. But personally both these customers people are nice behaving)
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Customer-A & Customer B are into joint venture. Customer-A's manager directly interacts with us on a product. Customer-A is a long time one, so he pays only 20% of the product's cost. Customer-A introduces Customer-B. Since they are in JV, I assumed, everything is transparent. Over a conversation, Customer-B asks, how much we charge for Product-X for customer-A. I say the discounted cost. i.e $200. (When actual cost is $1000) Just after a day, Customer-A dials and warns me not to disclose the discount details. He says it's a disgrace for their brand to pay such a low amount for the product/service, (but he wouldn't pay the $1000 as well :| ) He wants to project to customer-B that he's paying $1000, the actual cost. But, now that I had already shared the details to customer-B. What a mess! :doh: Now I'm just keeping quiet. Should I go back to Customer-B & say the shared info was wrong. or should I dial back customer-A and say it's too late to correct this. (Please excuse the unprofessional data sharing. This is how things working here in mini-start-ups, since we tend to be customer friendly, we end up getting roughed up like this. But personally both these customers people are nice behaving)
Damned if you do, damned if you don't!
Sent from my Amstrad PC 1640 Never throw anything away, Griff Bad command or file name. Bad, bad command! Sit! Stay! Staaaay... AntiTwitter: @DalekDave is now a follower!
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Customer-A & Customer B are into joint venture. Customer-A's manager directly interacts with us on a product. Customer-A is a long time one, so he pays only 20% of the product's cost. Customer-A introduces Customer-B. Since they are in JV, I assumed, everything is transparent. Over a conversation, Customer-B asks, how much we charge for Product-X for customer-A. I say the discounted cost. i.e $200. (When actual cost is $1000) Just after a day, Customer-A dials and warns me not to disclose the discount details. He says it's a disgrace for their brand to pay such a low amount for the product/service, (but he wouldn't pay the $1000 as well :| ) He wants to project to customer-B that he's paying $1000, the actual cost. But, now that I had already shared the details to customer-B. What a mess! :doh: Now I'm just keeping quiet. Should I go back to Customer-B & say the shared info was wrong. or should I dial back customer-A and say it's too late to correct this. (Please excuse the unprofessional data sharing. This is how things working here in mini-start-ups, since we tend to be customer friendly, we end up getting roughed up like this. But personally both these customers people are nice behaving)
Just tell customer B that you were drunk at the time and thought he was asking for the size of your bar tab... That should do the trick! :doh:
Anything that is unrelated to elephants is irrelephant
Anonymous
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The problem with quotes on the internet is that you can never tell if they're genuine
Winston Churchill, 1944
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Never argue with a fool. Onlookers may not be able to tell the difference.
Mark Twain -
Damned if you do, damned if you don't!
Sent from my Amstrad PC 1640 Never throw anything away, Griff Bad command or file name. Bad, bad command! Sit! Stay! Staaaay... AntiTwitter: @DalekDave is now a follower!
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Just tell customer B that you were drunk at the time and thought he was asking for the size of your bar tab... That should do the trick! :doh:
Anything that is unrelated to elephants is irrelephant
Anonymous
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The problem with quotes on the internet is that you can never tell if they're genuine
Winston Churchill, 1944
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Never argue with a fool. Onlookers may not be able to tell the difference.
Mark Twain -
Customer-A & Customer B are into joint venture. Customer-A's manager directly interacts with us on a product. Customer-A is a long time one, so he pays only 20% of the product's cost. Customer-A introduces Customer-B. Since they are in JV, I assumed, everything is transparent. Over a conversation, Customer-B asks, how much we charge for Product-X for customer-A. I say the discounted cost. i.e $200. (When actual cost is $1000) Just after a day, Customer-A dials and warns me not to disclose the discount details. He says it's a disgrace for their brand to pay such a low amount for the product/service, (but he wouldn't pay the $1000 as well :| ) He wants to project to customer-B that he's paying $1000, the actual cost. But, now that I had already shared the details to customer-B. What a mess! :doh: Now I'm just keeping quiet. Should I go back to Customer-B & say the shared info was wrong. or should I dial back customer-A and say it's too late to correct this. (Please excuse the unprofessional data sharing. This is how things working here in mini-start-ups, since we tend to be customer friendly, we end up getting roughed up like this. But personally both these customers people are nice behaving)
R1911 wrote:
Should I go back to Customer-B & say the shared info was wrong.
Definitely not! That would be lying.
The difficult we do right away... ...the impossible takes slightly longer.
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Customer-A & Customer B are into joint venture. Customer-A's manager directly interacts with us on a product. Customer-A is a long time one, so he pays only 20% of the product's cost. Customer-A introduces Customer-B. Since they are in JV, I assumed, everything is transparent. Over a conversation, Customer-B asks, how much we charge for Product-X for customer-A. I say the discounted cost. i.e $200. (When actual cost is $1000) Just after a day, Customer-A dials and warns me not to disclose the discount details. He says it's a disgrace for their brand to pay such a low amount for the product/service, (but he wouldn't pay the $1000 as well :| ) He wants to project to customer-B that he's paying $1000, the actual cost. But, now that I had already shared the details to customer-B. What a mess! :doh: Now I'm just keeping quiet. Should I go back to Customer-B & say the shared info was wrong. or should I dial back customer-A and say it's too late to correct this. (Please excuse the unprofessional data sharing. This is how things working here in mini-start-ups, since we tend to be customer friendly, we end up getting roughed up like this. But personally both these customers people are nice behaving)
If you can, avoid the topic. Otherwise, unless you're personally responsible for setting pricing, I'd pass the buck. Say something like: "Sorry, I'm not certain about pricing, you should speak with PERSON/DEPARTMENT".
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Customer-A & Customer B are into joint venture. Customer-A's manager directly interacts with us on a product. Customer-A is a long time one, so he pays only 20% of the product's cost. Customer-A introduces Customer-B. Since they are in JV, I assumed, everything is transparent. Over a conversation, Customer-B asks, how much we charge for Product-X for customer-A. I say the discounted cost. i.e $200. (When actual cost is $1000) Just after a day, Customer-A dials and warns me not to disclose the discount details. He says it's a disgrace for their brand to pay such a low amount for the product/service, (but he wouldn't pay the $1000 as well :| ) He wants to project to customer-B that he's paying $1000, the actual cost. But, now that I had already shared the details to customer-B. What a mess! :doh: Now I'm just keeping quiet. Should I go back to Customer-B & say the shared info was wrong. or should I dial back customer-A and say it's too late to correct this. (Please excuse the unprofessional data sharing. This is how things working here in mini-start-ups, since we tend to be customer friendly, we end up getting roughed up like this. But personally both these customers people are nice behaving)
You need to go back to A and tell them you already let the cat out of the bag. A backtracking lie to B would be unethical, and it's better that A finds out that you disclosed the size of their discount from you than from B.
Did you ever see history portrayed as an old man with a wise brow and pulseless heart, weighing all things in the balance of reason? Is not rather the genius of history like an eternal, imploring maiden, full of fire, with a burning heart and flaming soul, humanly warm and humanly beautiful? --Zachris Topelius Training a telescope on one’s own belly button will only reveal lint. You like that? You go right on staring at it. I prefer looking at galaxies. -- Sarah Hoyt
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Customer-A & Customer B are into joint venture. Customer-A's manager directly interacts with us on a product. Customer-A is a long time one, so he pays only 20% of the product's cost. Customer-A introduces Customer-B. Since they are in JV, I assumed, everything is transparent. Over a conversation, Customer-B asks, how much we charge for Product-X for customer-A. I say the discounted cost. i.e $200. (When actual cost is $1000) Just after a day, Customer-A dials and warns me not to disclose the discount details. He says it's a disgrace for their brand to pay such a low amount for the product/service, (but he wouldn't pay the $1000 as well :| ) He wants to project to customer-B that he's paying $1000, the actual cost. But, now that I had already shared the details to customer-B. What a mess! :doh: Now I'm just keeping quiet. Should I go back to Customer-B & say the shared info was wrong. or should I dial back customer-A and say it's too late to correct this. (Please excuse the unprofessional data sharing. This is how things working here in mini-start-ups, since we tend to be customer friendly, we end up getting roughed up like this. But personally both these customers people are nice behaving)
I am pretty much on the same track as Eric above. Let some manager decide which price B should pay. Then if they should pay 1000 say "I am sorry but I gave you the wrong price". If boss says 200 then A really shouldn't give an Elephant what B pays. Probably A lied to B about his price. His lies should not be your problem, even if he tries to bully you.
"If we don't change direction, we'll end up where we're going"
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Customer-A & Customer B are into joint venture. Customer-A's manager directly interacts with us on a product. Customer-A is a long time one, so he pays only 20% of the product's cost. Customer-A introduces Customer-B. Since they are in JV, I assumed, everything is transparent. Over a conversation, Customer-B asks, how much we charge for Product-X for customer-A. I say the discounted cost. i.e $200. (When actual cost is $1000) Just after a day, Customer-A dials and warns me not to disclose the discount details. He says it's a disgrace for their brand to pay such a low amount for the product/service, (but he wouldn't pay the $1000 as well :| ) He wants to project to customer-B that he's paying $1000, the actual cost. But, now that I had already shared the details to customer-B. What a mess! :doh: Now I'm just keeping quiet. Should I go back to Customer-B & say the shared info was wrong. or should I dial back customer-A and say it's too late to correct this. (Please excuse the unprofessional data sharing. This is how things working here in mini-start-ups, since we tend to be customer friendly, we end up getting roughed up like this. But personally both these customers people are nice behaving)
Regardless of what you do in this instance, hopefully you've at least learned a lesson :)
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Customer-A & Customer B are into joint venture. Customer-A's manager directly interacts with us on a product. Customer-A is a long time one, so he pays only 20% of the product's cost. Customer-A introduces Customer-B. Since they are in JV, I assumed, everything is transparent. Over a conversation, Customer-B asks, how much we charge for Product-X for customer-A. I say the discounted cost. i.e $200. (When actual cost is $1000) Just after a day, Customer-A dials and warns me not to disclose the discount details. He says it's a disgrace for their brand to pay such a low amount for the product/service, (but he wouldn't pay the $1000 as well :| ) He wants to project to customer-B that he's paying $1000, the actual cost. But, now that I had already shared the details to customer-B. What a mess! :doh: Now I'm just keeping quiet. Should I go back to Customer-B & say the shared info was wrong. or should I dial back customer-A and say it's too late to correct this. (Please excuse the unprofessional data sharing. This is how things working here in mini-start-ups, since we tend to be customer friendly, we end up getting roughed up like this. But personally both these customers people are nice behaving)
If it's too early to call you an idiot, just let me know... I can wait until later.
".45 ACP - because shooting twice is just silly" - JSOP, 2010
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You can never have too much ammo - unless you're swimming, or on fire. - JSOP, 2010
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When you pry the gun from my cold dead hands, be careful - the barrel will be very hot. - JSOP, 2013 -
If it's too early to call you an idiot, just let me know... I can wait until later.
".45 ACP - because shooting twice is just silly" - JSOP, 2010
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You can never have too much ammo - unless you're swimming, or on fire. - JSOP, 2010
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When you pry the gun from my cold dead hands, be careful - the barrel will be very hot. - JSOP, 2013I think you need to get in the back of the line for that! :doh:
Anything that is unrelated to elephants is irrelephant
Anonymous
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The problem with quotes on the internet is that you can never tell if they're genuine
Winston Churchill, 1944
-----
Never argue with a fool. Onlookers may not be able to tell the difference.
Mark Twain -
Regardless of what you do in this instance, hopefully you've at least learned a lesson :)
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Customer-A & Customer B are into joint venture. Customer-A's manager directly interacts with us on a product. Customer-A is a long time one, so he pays only 20% of the product's cost. Customer-A introduces Customer-B. Since they are in JV, I assumed, everything is transparent. Over a conversation, Customer-B asks, how much we charge for Product-X for customer-A. I say the discounted cost. i.e $200. (When actual cost is $1000) Just after a day, Customer-A dials and warns me not to disclose the discount details. He says it's a disgrace for their brand to pay such a low amount for the product/service, (but he wouldn't pay the $1000 as well :| ) He wants to project to customer-B that he's paying $1000, the actual cost. But, now that I had already shared the details to customer-B. What a mess! :doh: Now I'm just keeping quiet. Should I go back to Customer-B & say the shared info was wrong. or should I dial back customer-A and say it's too late to correct this. (Please excuse the unprofessional data sharing. This is how things working here in mini-start-ups, since we tend to be customer friendly, we end up getting roughed up like this. But personally both these customers people are nice behaving)
Okay so you made the mistake of telling B how much A pays. However in your favour, B really should not have asked you to disclose how much A was paying and you were probably caught off guard. The best thing to do now is let your manager deal with the fallout and apologise to your manager. We all mess up and $800 is not a huge amount. Treat it as a a lesson, don't beat yourself up over it and stand up straight and take what comes to you - it will make you a stronger person.
“That which can be asserted without evidence, can be dismissed without evidence.”
― Christopher Hitchens
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Customer-A & Customer B are into joint venture. Customer-A's manager directly interacts with us on a product. Customer-A is a long time one, so he pays only 20% of the product's cost. Customer-A introduces Customer-B. Since they are in JV, I assumed, everything is transparent. Over a conversation, Customer-B asks, how much we charge for Product-X for customer-A. I say the discounted cost. i.e $200. (When actual cost is $1000) Just after a day, Customer-A dials and warns me not to disclose the discount details. He says it's a disgrace for their brand to pay such a low amount for the product/service, (but he wouldn't pay the $1000 as well :| ) He wants to project to customer-B that he's paying $1000, the actual cost. But, now that I had already shared the details to customer-B. What a mess! :doh: Now I'm just keeping quiet. Should I go back to Customer-B & say the shared info was wrong. or should I dial back customer-A and say it's too late to correct this. (Please excuse the unprofessional data sharing. This is how things working here in mini-start-ups, since we tend to be customer friendly, we end up getting roughed up like this. But personally both these customers people are nice behaving)
It's customer A's fault - they should have told you not to discuss anything with customer B. Since they didn't and you're not telepathic... It's not your responsibility to manage the relationship between the two customers.
Keep your friends close. Keep Kill your enemies closer. The End
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If it's too early to call you an idiot, just let me know... I can wait until later.
".45 ACP - because shooting twice is just silly" - JSOP, 2010
-----
You can never have too much ammo - unless you're swimming, or on fire. - JSOP, 2010
-----
When you pry the gun from my cold dead hands, be careful - the barrel will be very hot. - JSOP, 2013 -
Customer-A & Customer B are into joint venture. Customer-A's manager directly interacts with us on a product. Customer-A is a long time one, so he pays only 20% of the product's cost. Customer-A introduces Customer-B. Since they are in JV, I assumed, everything is transparent. Over a conversation, Customer-B asks, how much we charge for Product-X for customer-A. I say the discounted cost. i.e $200. (When actual cost is $1000) Just after a day, Customer-A dials and warns me not to disclose the discount details. He says it's a disgrace for their brand to pay such a low amount for the product/service, (but he wouldn't pay the $1000 as well :| ) He wants to project to customer-B that he's paying $1000, the actual cost. But, now that I had already shared the details to customer-B. What a mess! :doh: Now I'm just keeping quiet. Should I go back to Customer-B & say the shared info was wrong. or should I dial back customer-A and say it's too late to correct this. (Please excuse the unprofessional data sharing. This is how things working here in mini-start-ups, since we tend to be customer friendly, we end up getting roughed up like this. But personally both these customers people are nice behaving)
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Okay so you made the mistake of telling B how much A pays. However in your favour, B really should not have asked you to disclose how much A was paying and you were probably caught off guard. The best thing to do now is let your manager deal with the fallout and apologise to your manager. We all mess up and $800 is not a huge amount. Treat it as a a lesson, don't beat yourself up over it and stand up straight and take what comes to you - it will make you a stronger person.
“That which can be asserted without evidence, can be dismissed without evidence.”
― Christopher Hitchens
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Customer-A & Customer B are into joint venture. Customer-A's manager directly interacts with us on a product. Customer-A is a long time one, so he pays only 20% of the product's cost. Customer-A introduces Customer-B. Since they are in JV, I assumed, everything is transparent. Over a conversation, Customer-B asks, how much we charge for Product-X for customer-A. I say the discounted cost. i.e $200. (When actual cost is $1000) Just after a day, Customer-A dials and warns me not to disclose the discount details. He says it's a disgrace for their brand to pay such a low amount for the product/service, (but he wouldn't pay the $1000 as well :| ) He wants to project to customer-B that he's paying $1000, the actual cost. But, now that I had already shared the details to customer-B. What a mess! :doh: Now I'm just keeping quiet. Should I go back to Customer-B & say the shared info was wrong. or should I dial back customer-A and say it's too late to correct this. (Please excuse the unprofessional data sharing. This is how things working here in mini-start-ups, since we tend to be customer friendly, we end up getting roughed up like this. But personally both these customers people are nice behaving)
