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  3. I just had to have a bit of a moan to someone

I just had to have a bit of a moan to someone

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  • P Offline
    P Offline
    Phil J Pearson
    wrote on last edited by
    #1

    I am based in the UK and normally work at home. Last November I had an urgent request to go in to the office to set up an industrial PC that was to be shipped out to a customer in the Netherlands. I went in for two or three days to complete the setup. I emailed those concerned to let them know it was ready and left it on the table in the office, labelled with the appropriate contract number. It stayed there until last week. At that point I was asked to travel to the customer site this week to do the installation and other updates to the machine of which the PC is a part. I reminded them that the PC hadn't yet been shipped and told them (again) where it was. They promised to ship it so that it would arrive before me. I got here to the Netherlands to find that some fool back in the UK had shipped the wrong PC - a brand new one with no setup at all. Since I had a very tight deadline I began setting up the new one and at the same time demanded they ship the HDD from the correct PC overnight. The HDD arrived a day and a half later, by which time I had already completed and updated the new setup, so I decided not to use the shipped HDD. The newly set up PC was working perfectly. I came in this morning to do some final checks before heading to the airport to find the new PC reporting a SMART failure on its HDD and refusing to run! What a good job I had a spare HDD (although, of course, I wouldn't have needed a spare if they had shipped the correct PC in the first place). So now I've spent a happy time recovering updated files from the failed HDD to get back to where we were last night. :mad::mad:

    Phil


    The opinions expressed in this post are not necessarily those of the author, especially if you find them impolite, inaccurate or inflammatory.

    abmvA R R G 4 Replies Last reply
    0
    • P Phil J Pearson

      I am based in the UK and normally work at home. Last November I had an urgent request to go in to the office to set up an industrial PC that was to be shipped out to a customer in the Netherlands. I went in for two or three days to complete the setup. I emailed those concerned to let them know it was ready and left it on the table in the office, labelled with the appropriate contract number. It stayed there until last week. At that point I was asked to travel to the customer site this week to do the installation and other updates to the machine of which the PC is a part. I reminded them that the PC hadn't yet been shipped and told them (again) where it was. They promised to ship it so that it would arrive before me. I got here to the Netherlands to find that some fool back in the UK had shipped the wrong PC - a brand new one with no setup at all. Since I had a very tight deadline I began setting up the new one and at the same time demanded they ship the HDD from the correct PC overnight. The HDD arrived a day and a half later, by which time I had already completed and updated the new setup, so I decided not to use the shipped HDD. The newly set up PC was working perfectly. I came in this morning to do some final checks before heading to the airport to find the new PC reporting a SMART failure on its HDD and refusing to run! What a good job I had a spare HDD (although, of course, I wouldn't have needed a spare if they had shipped the correct PC in the first place). So now I've spent a happy time recovering updated files from the failed HDD to get back to where we were last night. :mad::mad:

      Phil


      The opinions expressed in this post are not necessarily those of the author, especially if you find them impolite, inaccurate or inflammatory.

      abmvA Offline
      abmvA Offline
      abmv
      wrote on last edited by
      #2

      don't they have SSD's normally?

      Caveat Emptor. "Progress doesn't come from early risers – progress is made by lazy men looking for easier ways to do things." Lazarus Long

      We are in the beginning of a mass extinction. - Greta Thunberg

      P 1 Reply Last reply
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      • abmvA abmv

        don't they have SSD's normally?

        Caveat Emptor. "Progress doesn't come from early risers – progress is made by lazy men looking for easier ways to do things." Lazarus Long

        P Offline
        P Offline
        Phil J Pearson
        wrote on last edited by
        #3

        Yes, some do, but not this particular model (a retrofit to an older machine).

        Phil


        The opinions expressed in this post are not necessarily those of the author, especially if you find them impolite, inaccurate or inflammatory.

        G 1 Reply Last reply
        0
        • P Phil J Pearson

          Yes, some do, but not this particular model (a retrofit to an older machine).

          Phil


          The opinions expressed in this post are not necessarily those of the author, especially if you find them impolite, inaccurate or inflammatory.

          G Offline
          G Offline
          glennPattonWork3
          wrote on last edited by
          #4

          Older Machine, Industrial PC, < Shiver > CMP <'/' Shiver >

          P 1 Reply Last reply
          0
          • P Phil J Pearson

            I am based in the UK and normally work at home. Last November I had an urgent request to go in to the office to set up an industrial PC that was to be shipped out to a customer in the Netherlands. I went in for two or three days to complete the setup. I emailed those concerned to let them know it was ready and left it on the table in the office, labelled with the appropriate contract number. It stayed there until last week. At that point I was asked to travel to the customer site this week to do the installation and other updates to the machine of which the PC is a part. I reminded them that the PC hadn't yet been shipped and told them (again) where it was. They promised to ship it so that it would arrive before me. I got here to the Netherlands to find that some fool back in the UK had shipped the wrong PC - a brand new one with no setup at all. Since I had a very tight deadline I began setting up the new one and at the same time demanded they ship the HDD from the correct PC overnight. The HDD arrived a day and a half later, by which time I had already completed and updated the new setup, so I decided not to use the shipped HDD. The newly set up PC was working perfectly. I came in this morning to do some final checks before heading to the airport to find the new PC reporting a SMART failure on its HDD and refusing to run! What a good job I had a spare HDD (although, of course, I wouldn't have needed a spare if they had shipped the correct PC in the first place). So now I've spent a happy time recovering updated files from the failed HDD to get back to where we were last night. :mad::mad:

            Phil


            The opinions expressed in this post are not necessarily those of the author, especially if you find them impolite, inaccurate or inflammatory.

            R Offline
            R Offline
            Rick York
            wrote on last edited by
            #5

            It seems like St. Murphy was at work. Nearly everything that could have possibly gone wrong did.

            "They have a consciousness, they have a life, they have a soul! Damn you! Let the rabbits wear glasses! Save our brothers! Can I get an amen?"

            1 Reply Last reply
            0
            • P Phil J Pearson

              I am based in the UK and normally work at home. Last November I had an urgent request to go in to the office to set up an industrial PC that was to be shipped out to a customer in the Netherlands. I went in for two or three days to complete the setup. I emailed those concerned to let them know it was ready and left it on the table in the office, labelled with the appropriate contract number. It stayed there until last week. At that point I was asked to travel to the customer site this week to do the installation and other updates to the machine of which the PC is a part. I reminded them that the PC hadn't yet been shipped and told them (again) where it was. They promised to ship it so that it would arrive before me. I got here to the Netherlands to find that some fool back in the UK had shipped the wrong PC - a brand new one with no setup at all. Since I had a very tight deadline I began setting up the new one and at the same time demanded they ship the HDD from the correct PC overnight. The HDD arrived a day and a half later, by which time I had already completed and updated the new setup, so I decided not to use the shipped HDD. The newly set up PC was working perfectly. I came in this morning to do some final checks before heading to the airport to find the new PC reporting a SMART failure on its HDD and refusing to run! What a good job I had a spare HDD (although, of course, I wouldn't have needed a spare if they had shipped the correct PC in the first place). So now I've spent a happy time recovering updated files from the failed HDD to get back to where we were last night. :mad::mad:

              Phil


              The opinions expressed in this post are not necessarily those of the author, especially if you find them impolite, inaccurate or inflammatory.

              R Offline
              R Offline
              racketeer
              wrote on last edited by
              #6

              Are we the people that you moaned to or did you give someone local a bit of verbal? :)

              P 1 Reply Last reply
              0
              • G glennPattonWork3

                Older Machine, Industrial PC, < Shiver > CMP <'/' Shiver >

                P Offline
                P Offline
                Phil J Pearson
                wrote on last edited by
                #7

                If it was easy they wouldn't have to pay me to do it. ;P

                Phil


                The opinions expressed in this post are not necessarily those of the author, especially if you find them impolite, inaccurate or inflammatory.

                1 Reply Last reply
                0
                • R racketeer

                  Are we the people that you moaned to or did you give someone local a bit of verbal? :)

                  P Offline
                  P Offline
                  Phil J Pearson
                  wrote on last edited by
                  #8

                  Let's just say that you weren't the first (or the only) people who got to hear about it.

                  Phil


                  The opinions expressed in this post are not necessarily those of the author, especially if you find them impolite, inaccurate or inflammatory.

                  R 1 Reply Last reply
                  0
                  • P Phil J Pearson

                    Let's just say that you weren't the first (or the only) people who got to hear about it.

                    Phil


                    The opinions expressed in this post are not necessarily those of the author, especially if you find them impolite, inaccurate or inflammatory.

                    R Offline
                    R Offline
                    racketeer
                    wrote on last edited by
                    #9

                    :thumbsup: well done!

                    1 Reply Last reply
                    0
                    • P Phil J Pearson

                      I am based in the UK and normally work at home. Last November I had an urgent request to go in to the office to set up an industrial PC that was to be shipped out to a customer in the Netherlands. I went in for two or three days to complete the setup. I emailed those concerned to let them know it was ready and left it on the table in the office, labelled with the appropriate contract number. It stayed there until last week. At that point I was asked to travel to the customer site this week to do the installation and other updates to the machine of which the PC is a part. I reminded them that the PC hadn't yet been shipped and told them (again) where it was. They promised to ship it so that it would arrive before me. I got here to the Netherlands to find that some fool back in the UK had shipped the wrong PC - a brand new one with no setup at all. Since I had a very tight deadline I began setting up the new one and at the same time demanded they ship the HDD from the correct PC overnight. The HDD arrived a day and a half later, by which time I had already completed and updated the new setup, so I decided not to use the shipped HDD. The newly set up PC was working perfectly. I came in this morning to do some final checks before heading to the airport to find the new PC reporting a SMART failure on its HDD and refusing to run! What a good job I had a spare HDD (although, of course, I wouldn't have needed a spare if they had shipped the correct PC in the first place). So now I've spent a happy time recovering updated files from the failed HDD to get back to where we were last night. :mad::mad:

                      Phil


                      The opinions expressed in this post are not necessarily those of the author, especially if you find them impolite, inaccurate or inflammatory.

                      G Offline
                      G Offline
                      Gary R Wheeler
                      wrote on last edited by
                      #10

                      Phil, I feel your pain. We go through that crap all the time, since we use industrial PC's to control our systems. One of my roles as the DSJB(*) is Creator-Of-Windows-10-Images, where I get to go through all the cumbersome claptrap required to create an image ready for installation on new hardware. It typically takes anywhere from a couple days to a week, depending upon how much work it takes to locate motherboard drivers, etc. (*) Departmental Shït-Job Boy

                      Software Zen: delete this;

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