Lesson of the day: Single Points of Failure
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SmarterASP and MyWindowsHosting; both one and the same, are catastrophically down- for several hours apparently. When I found out, I simply re-pointed my domains to my development area in Azure. Time down less than 5 minutes. I am not super concerned about it as I am up and running. Nothing like having a copy of my content and data locally. Apparently this is not the case for others, as evidenced by social media pages; who do not have their DBs or content backed up. A steady stream of whining about how they are going to look bad because of the poor choices they made- mainly having no disaster and recovery plan that could be easily implemented. The thousands of dollars they are losing. The threats of class action lawsuits. There is no official word on the cause and estimated time of system restoration. There is conjecture that they are infected with some crypto-locker, or a DDOS. I could give a crap, as while there will me a marginal increase in my cost, I am still running strong
Director of Transmogrification Services Shinobi of Query Language Master of Yoda Conditional
Apparently they have a 99.9% uptime guarantee. Sounds good eh? Until you take out the calculator at least.
Wrong is evil and must be defeated. - Jeff Ello
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SmarterASP and MyWindowsHosting; both one and the same, are catastrophically down- for several hours apparently. When I found out, I simply re-pointed my domains to my development area in Azure. Time down less than 5 minutes. I am not super concerned about it as I am up and running. Nothing like having a copy of my content and data locally. Apparently this is not the case for others, as evidenced by social media pages; who do not have their DBs or content backed up. A steady stream of whining about how they are going to look bad because of the poor choices they made- mainly having no disaster and recovery plan that could be easily implemented. The thousands of dollars they are losing. The threats of class action lawsuits. There is no official word on the cause and estimated time of system restoration. There is conjecture that they are infected with some crypto-locker, or a DDOS. I could give a crap, as while there will me a marginal increase in my cost, I am still running strong
Director of Transmogrification Services Shinobi of Query Language Master of Yoda Conditional
The best lessons are free and at someone else's expense! :) It's good to see a good backup plan in action! Congrats! :thumbsup: For many years now, I've gotten away with self-hosting several customer web apps from my home/office. It was risky, but none of the apps were 'mission critical'. I'd say through a 10 year period, I've only had a few major outages that have caused me to explain (over the cell as the office phone is VOIP) that my internet connection was down temporarily but would be restored asap...the last time was last year when a major hurricane knocked out power for 3 days (I was lucky) and internet for 6 days. I'm now renting a virtual rig at Azure for new apps and that could conceivably take over by re-pointing the domain as you did. Of course, that still requires my ability to access Azure which was not fun on a mobile, last time I had to do it! I also rolled a nice sql database backup/ftp utility that means I have nightly, co-located backups of any important databases...also convenient for when I have to travel with the laptop.
"Go forth into the source" - Neal Morse
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Apparently they have a 99.9% uptime guarantee. Sounds good eh? Until you take out the calculator at least.
Wrong is evil and must be defeated. - Jeff Ello
Yes, and for each hour they are down they will credit your account for a free month. Unless it is something beyond their control, such as DOS or other malicious attacks
Director of Transmogrification Services Shinobi of Query Language Master of Yoda Conditional
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The best lessons are free and at someone else's expense! :) It's good to see a good backup plan in action! Congrats! :thumbsup: For many years now, I've gotten away with self-hosting several customer web apps from my home/office. It was risky, but none of the apps were 'mission critical'. I'd say through a 10 year period, I've only had a few major outages that have caused me to explain (over the cell as the office phone is VOIP) that my internet connection was down temporarily but would be restored asap...the last time was last year when a major hurricane knocked out power for 3 days (I was lucky) and internet for 6 days. I'm now renting a virtual rig at Azure for new apps and that could conceivably take over by re-pointing the domain as you did. Of course, that still requires my ability to access Azure which was not fun on a mobile, last time I had to do it! I also rolled a nice sql database backup/ftp utility that means I have nightly, co-located backups of any important databases...also convenient for when I have to travel with the laptop.
"Go forth into the source" - Neal Morse
My last employer was a captive website designer; they had 2 long duration service losses, one system failure (over 1000 sites on 1 file server) and one when our internet cable was cut.
Director of Transmogrification Services Shinobi of Query Language Master of Yoda Conditional
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Yes, and for each hour they are down they will credit your account for a free month. Unless it is something beyond their control, such as DOS or other malicious attacks
Director of Transmogrification Services Shinobi of Query Language Master of Yoda Conditional
MadMyche wrote:
Yes, and for each hour they are down they will credit your account for a free month
That's all good for saving a few dollars, but if your site is down then it's down. same as some airlines if a flight is cancelled they give you a free flight later etc, but you've still missed your appointment haven't you? you've missed a deal, a funeral, a wedding. your site is down you've potentially missed a huge sale, you've lost or put out customers that depend on you, you've not been able to keep your promise to your users. you may get a "whole free month" from microsoft (or amazon, google...) but does that mean because of your 100, 1000, 10000 clients missing out you then give them a free month? failure is failure, for some the token recompense is OK, but for some it's really not good enough. they need to have their fail-over servers, connections, sites etc. 1 month free from [pick-your-multi-billion-dollar-provider], woohoo NOT! They've suckered you into a for them [let's face it] zero cost "response" to their failure ...AND passed the true FULL cost and FULL responsibility for THEIR failure ON YOU. Yeah I know everywhere is the same, just saying the "1 month for 1 hour" is in reality no better than those that give you nothing.
Message Signature (Click to edit ->)
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Apparently they have a 99.9% uptime guarantee. Sounds good eh? Until you take out the calculator at least.
Wrong is evil and must be defeated. - Jeff Ello
Yeah
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SmarterASP and MyWindowsHosting; both one and the same, are catastrophically down- for several hours apparently. When I found out, I simply re-pointed my domains to my development area in Azure. Time down less than 5 minutes. I am not super concerned about it as I am up and running. Nothing like having a copy of my content and data locally. Apparently this is not the case for others, as evidenced by social media pages; who do not have their DBs or content backed up. A steady stream of whining about how they are going to look bad because of the poor choices they made- mainly having no disaster and recovery plan that could be easily implemented. The thousands of dollars they are losing. The threats of class action lawsuits. There is no official word on the cause and estimated time of system restoration. There is conjecture that they are infected with some crypto-locker, or a DDOS. I could give a crap, as while there will me a marginal increase in my cost, I am still running strong
Director of Transmogrification Services Shinobi of Query Language Master of Yoda Conditional
And the saga continues....
Live Chat message
Your hosting account was under attack and hackers have encrypted all your data. We are now working with security experts to try to decrypt your data and also to make sure this would never happen again. Please stay tune for more info. Please know that we are getting thousands of messages in our email and live chat and we don't have enough staffs to reply them all. We will continue to put out notices on our Facebook page and http://status.smarterasp.net/ page, Please check back soon.
And the status page has yet to have a post about this incident
Director of Transmogrification Services Shinobi of Query Language Master of Yoda Conditional
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Apparently they have a 99.9% uptime guarantee. Sounds good eh? Until you take out the calculator at least.
Wrong is evil and must be defeated. - Jeff Ello
Quote:
covering service interruptions related to network, power, and hardware
The agreement says bugger all. When is the 99.9% covered for? if the cover is per year. This equates to 0.63% of a day, or 518.4 Minutes a year of down time. The brief outline of their description (although it does talk about actually getting a SLA which most likely goes into more detail, so by default I don't think you have an SLA), could mean that the totality of their life. So if they had 4 years of 0 interruption, they could use the positives their to cover this long outage period.
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SmarterASP and MyWindowsHosting; both one and the same, are catastrophically down- for several hours apparently. When I found out, I simply re-pointed my domains to my development area in Azure. Time down less than 5 minutes. I am not super concerned about it as I am up and running. Nothing like having a copy of my content and data locally. Apparently this is not the case for others, as evidenced by social media pages; who do not have their DBs or content backed up. A steady stream of whining about how they are going to look bad because of the poor choices they made- mainly having no disaster and recovery plan that could be easily implemented. The thousands of dollars they are losing. The threats of class action lawsuits. There is no official word on the cause and estimated time of system restoration. There is conjecture that they are infected with some crypto-locker, or a DDOS. I could give a crap, as while there will me a marginal increase in my cost, I am still running strong
Director of Transmogrification Services Shinobi of Query Language Master of Yoda Conditional
The Insider News explains it too[^]
M.D.V. ;) If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about? Help me to understand what I'm saying, and I'll explain it better to you Rating helpful answers is nice, but saying thanks can be even nicer.
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The best lessons are free and at someone else's expense! :) It's good to see a good backup plan in action! Congrats! :thumbsup: For many years now, I've gotten away with self-hosting several customer web apps from my home/office. It was risky, but none of the apps were 'mission critical'. I'd say through a 10 year period, I've only had a few major outages that have caused me to explain (over the cell as the office phone is VOIP) that my internet connection was down temporarily but would be restored asap...the last time was last year when a major hurricane knocked out power for 3 days (I was lucky) and internet for 6 days. I'm now renting a virtual rig at Azure for new apps and that could conceivably take over by re-pointing the domain as you did. Of course, that still requires my ability to access Azure which was not fun on a mobile, last time I had to do it! I also rolled a nice sql database backup/ftp utility that means I have nightly, co-located backups of any important databases...also convenient for when I have to travel with the laptop.
"Go forth into the source" - Neal Morse
kmoorevs wrote:
I'm now renting a virtual rig at Azure for new apps and that could conceivably take over by re-pointing the domain as you did. Of course, that still requires my ability to access Azure which was not fun on a mobile, last time I had to do it!
Having worked through a couple of DRP exercises, I'll take "not fun" as a vast improvement over "not able to".