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  3. Win 10 USB DIagnostics

Win 10 USB DIagnostics

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  • K Offline
    K Offline
    Kevin Marois
    wrote on last edited by
    #1

    Can anyone recommend a good USB diagnostics tool for Win 10? I'm having issues where my headphones will cut out, or I get random pauses with my keyboard & mouse. This PC is only a few months old.

    If it's not broken, fix it until it is. Everything makes sense in someone's mind. Ya can't fix stupid.

    J M S W U 6 Replies Last reply
    0
    • K Kevin Marois

      Can anyone recommend a good USB diagnostics tool for Win 10? I'm having issues where my headphones will cut out, or I get random pauses with my keyboard & mouse. This PC is only a few months old.

      If it's not broken, fix it until it is. Everything makes sense in someone's mind. Ya can't fix stupid.

      J Offline
      J Offline
      Jacquers
      wrote on last edited by
      #2

      [USBlyzer - USB Protocol Analyzer and USB Traffic Sniffer for Windows](https://www.usblyzer.com) Other things to check are power saving settings (sometimes usb ports can be switched off to save power) and updating drivers.

      1 Reply Last reply
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      • K Kevin Marois

        Can anyone recommend a good USB diagnostics tool for Win 10? I'm having issues where my headphones will cut out, or I get random pauses with my keyboard & mouse. This PC is only a few months old.

        If it's not broken, fix it until it is. Everything makes sense in someone's mind. Ya can't fix stupid.

        M Offline
        M Offline
        Mark_Wallace
        wrote on last edited by
        #3

        Try running a Linux distro from a stick. If the problem doesn't occur then, it will confirm what the problem is.

        I wanna be a eunuchs developer! Pass me a bread knife!

        C 1 Reply Last reply
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        • K Kevin Marois

          Can anyone recommend a good USB diagnostics tool for Win 10? I'm having issues where my headphones will cut out, or I get random pauses with my keyboard & mouse. This PC is only a few months old.

          If it's not broken, fix it until it is. Everything makes sense in someone's mind. Ya can't fix stupid.

          S Offline
          S Offline
          sjl42
          wrote on last edited by
          #4

          Have you got a slideshow running for your desktop background? I found that if the 'change picture' setting was set to the 1 minute interval, then every minute the mouse/keyboard/pretty much everything froze. Setting it to 10 minutes seems to either fix the problem or I don't notice it so much now.

          1 Reply Last reply
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          • K Kevin Marois

            Can anyone recommend a good USB diagnostics tool for Win 10? I'm having issues where my headphones will cut out, or I get random pauses with my keyboard & mouse. This PC is only a few months old.

            If it's not broken, fix it until it is. Everything makes sense in someone's mind. Ya can't fix stupid.

            W Offline
            W Offline
            who_me
            wrote on last edited by
            #5

            I can't be the only one who read this and thought "Woohoo! Wait, what are USB Diagnostics and how would I win one?" It's too early in the year, wake me in Feb.

            J 1 Reply Last reply
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            • W who_me

              I can't be the only one who read this and thought "Woohoo! Wait, what are USB Diagnostics and how would I win one?" It's too early in the year, wake me in Feb.

              J Offline
              J Offline
              Johnny J
              wrote on last edited by
              #6

              who_me? wrote:

              how would I win one?

              Not just ONE - I want to win TEN! :doh:

              Anything that is unrelated to elephants is irrelephant
              Anonymous
              -----
              The problem with quotes on the internet is that you can never tell if they're genuine
              Winston Churchill, 1944
              -----
              Never argue with a fool. Onlookers may not be able to tell the difference.
              Mark Twain

              1 Reply Last reply
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              • M Mark_Wallace

                Try running a Linux distro from a stick. If the problem doesn't occur then, it will confirm what the problem is.

                I wanna be a eunuchs developer! Pass me a bread knife!

                C Offline
                C Offline
                carlospc1970
                wrote on last edited by
                #7

                You got a point. Test the hardware with Linux and check if the intermittence still happens.

                M 1 Reply Last reply
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                • K Kevin Marois

                  Can anyone recommend a good USB diagnostics tool for Win 10? I'm having issues where my headphones will cut out, or I get random pauses with my keyboard & mouse. This PC is only a few months old.

                  If it's not broken, fix it until it is. Everything makes sense in someone's mind. Ya can't fix stupid.

                  U Offline
                  U Offline
                  User 11783308
                  wrote on last edited by
                  #8

                  I was having a similar problem. I could right click on an item -- and it could take 30 seconds for the popup menu. All sorts of things like that. It was not every time, but frequent. It started after an upgrade and upgrading to 1909 fixed it. So, I suspect it was one of the mitigation fixes that was causing the problem -- even after Microsoft supposedly fixed the problems. So, if you haven't upgraded to 1909 -- and it went very smoothly for all four machines here -- I would recommend it. The problem might not be with the USB ports.

                  1 Reply Last reply
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                  • C carlospc1970

                    You got a point. Test the hardware with Linux and check if the intermittence still happens.

                    M Offline
                    M Offline
                    Mark_Wallace
                    wrote on last edited by
                    #9

                    It's one of the first things I do when it looks like I've got a hardware problem. If it works, it's the driver or a software conflict; if it doesn't, it's the hardware. It can save you going through a lot of pointless steps.

                    I wanna be a eunuchs developer! Pass me a bread knife!

                    1 Reply Last reply
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                    • K Kevin Marois

                      Can anyone recommend a good USB diagnostics tool for Win 10? I'm having issues where my headphones will cut out, or I get random pauses with my keyboard & mouse. This PC is only a few months old.

                      If it's not broken, fix it until it is. Everything makes sense in someone's mind. Ya can't fix stupid.

                      S Offline
                      S Offline
                      steve vreeland
                      wrote on last edited by
                      #10

                      I could use a good USB wireshark plugin.... Of course if I could win ten of 'em, that'll work too. found on: https://wiki.wireshark.org/CaptureSetup/USB

                      You can capture raw USB traffic on Windows with USBPcap. The Tools page lists some other options for Windows USB capture.

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