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  3. Update on my Laptop woes

Update on my Laptop woes

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  • S super

    Yesterday I posted this The Lounge[^] Well I connected the laptop to external monitor via VGA and Saw that after Power On, It goes into blue screen of death

    SYSTEM_SERVICE_EXCEPTION dxgkrnl.sys failure

    Many attempts to go into safe mode or whatever has failed. Its just too adamant and Don't know what happens after it restarts. So Did I move forward one step or backward. Was Happy to see atleast some screen but then it was more frustrating.

    cheers,

    Super

    ------------------------------------------ Too much of good is bad,mix some evil in it

    OriginalGriffO Offline
    OriginalGriffO Offline
    OriginalGriff
    wrote on last edited by
    #3

    It's worth trying a restore disk, but ... that's an indication that your graphics hardware may have failed (which would explain your lack of a picture at all). I'd suspect that it's probably new lappie time, I'm afraid.

    "I have no idea what I did, but I'm taking full credit for it." - ThisOldTony "Common sense is so rare these days, it should be classified as a super power" - Random T-shirt AntiTwitter: @DalekDave is now a follower!

    "I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
    "Common sense is so rare these days, it should be classified as a super power" - Random T-shirt

    S 1 Reply Last reply
    0
    • S super

      Yesterday I posted this The Lounge[^] Well I connected the laptop to external monitor via VGA and Saw that after Power On, It goes into blue screen of death

      SYSTEM_SERVICE_EXCEPTION dxgkrnl.sys failure

      Many attempts to go into safe mode or whatever has failed. Its just too adamant and Don't know what happens after it restarts. So Did I move forward one step or backward. Was Happy to see atleast some screen but then it was more frustrating.

      cheers,

      Super

      ------------------------------------------ Too much of good is bad,mix some evil in it

      OriginalGriffO Offline
      OriginalGriffO Offline
      OriginalGriff
      wrote on last edited by
      #4

      As a thought - have you tried to boot in safe mode? Hold down CTRL+F8 during startup, and see if that works. If it does, it's likely a driver problem, so reinstalling graphics drivers could solve it. If it doesn't, it's likely a hardware fault.

      "I have no idea what I did, but I'm taking full credit for it." - ThisOldTony "Common sense is so rare these days, it should be classified as a super power" - Random T-shirt AntiTwitter: @DalekDave is now a follower!

      "I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
      "Common sense is so rare these days, it should be classified as a super power" - Random T-shirt

      S 1 Reply Last reply
      0
      • OriginalGriffO OriginalGriff

        It's worth trying a restore disk, but ... that's an indication that your graphics hardware may have failed (which would explain your lack of a picture at all). I'd suspect that it's probably new lappie time, I'm afraid.

        "I have no idea what I did, but I'm taking full credit for it." - ThisOldTony "Common sense is so rare these days, it should be classified as a super power" - Random T-shirt AntiTwitter: @DalekDave is now a follower!

        S Offline
        S Offline
        super
        wrote on last edited by
        #5

        OriginalGriff wrote:

        I'd suspect that it's probably new lappie time, I'm afraid.

        Yeah, Its not a big deal to buy new one. But I would prefer to buy as choice and not as a compulsion. :-D . My aim is to not bow down to Laptop. I want to make it work and then show it a middle finger and buy new one. Am I too cynical?

        cheers,

        Super

        ------------------------------------------ Too much of good is bad,mix some evil in it

        OriginalGriffO R 2 Replies Last reply
        0
        • OriginalGriffO OriginalGriff

          As a thought - have you tried to boot in safe mode? Hold down CTRL+F8 during startup, and see if that works. If it does, it's likely a driver problem, so reinstalling graphics drivers could solve it. If it doesn't, it's likely a hardware fault.

          "I have no idea what I did, but I'm taking full credit for it." - ThisOldTony "Common sense is so rare these days, it should be classified as a super power" - Random T-shirt AntiTwitter: @DalekDave is now a follower!

          S Offline
          S Offline
          super
          wrote on last edited by
          #6

          OriginalGriff wrote:

          As a thought - have you tried to boot in safe mode?

          I tried some combination, did not work. Will try again after work.

          cheers,

          Super

          ------------------------------------------ Too much of good is bad,mix some evil in it

          N 1 Reply Last reply
          0
          • S super

            OriginalGriff wrote:

            I'd suspect that it's probably new lappie time, I'm afraid.

            Yeah, Its not a big deal to buy new one. But I would prefer to buy as choice and not as a compulsion. :-D . My aim is to not bow down to Laptop. I want to make it work and then show it a middle finger and buy new one. Am I too cynical?

            cheers,

            Super

            ------------------------------------------ Too much of good is bad,mix some evil in it

            OriginalGriffO Offline
            OriginalGriffO Offline
            OriginalGriff
            wrote on last edited by
            #7

            "Cynical"? No. "Hopeful"? Possibly. :laugh: And "new lappie time" means what? A whole day reinstalling software and configuring it? X|

            "I have no idea what I did, but I'm taking full credit for it." - ThisOldTony "Common sense is so rare these days, it should be classified as a super power" - Random T-shirt AntiTwitter: @DalekDave is now a follower!

            "I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
            "Common sense is so rare these days, it should be classified as a super power" - Random T-shirt

            S 1 Reply Last reply
            0
            • OriginalGriffO OriginalGriff

              "Cynical"? No. "Hopeful"? Possibly. :laugh: And "new lappie time" means what? A whole day reinstalling software and configuring it? X|

              "I have no idea what I did, but I'm taking full credit for it." - ThisOldTony "Common sense is so rare these days, it should be classified as a super power" - Random T-shirt AntiTwitter: @DalekDave is now a follower!

              S Offline
              S Offline
              super
              wrote on last edited by
              #8

              OriginalGriff wrote:

              A whole day reinstalling software and configuring it?

              My biggest issue is if I can retain the advancement in various games level I have been playing via steam. I don't want to start from Level 0.

              cheers,

              Super

              ------------------------------------------ Too much of good is bad,mix some evil in it

              N 1 Reply Last reply
              0
              • S super

                OriginalGriff wrote:

                I'd suspect that it's probably new lappie time, I'm afraid.

                Yeah, Its not a big deal to buy new one. But I would prefer to buy as choice and not as a compulsion. :-D . My aim is to not bow down to Laptop. I want to make it work and then show it a middle finger and buy new one. Am I too cynical?

                cheers,

                Super

                ------------------------------------------ Too much of good is bad,mix some evil in it

                R Offline
                R Offline
                RickZeeland
                wrote on last edited by
                #9

                I once replaced the flat video cable of an HP laptop with a lot of blood, sweat and tears, only to have it failing on some other component a week later :sigh: So if your latop is old, I would not spend too much effort on it.

                1 Reply Last reply
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                • S super

                  OriginalGriff wrote:

                  A whole day reinstalling software and configuring it?

                  My biggest issue is if I can retain the advancement in various games level I have been playing via steam. I don't want to start from Level 0.

                  cheers,

                  Super

                  ------------------------------------------ Too much of good is bad,mix some evil in it

                  N Offline
                  N Offline
                  Nelek
                  wrote on last edited by
                  #10

                  super wrote:

                  My biggest issue is if I can retain the advancement in various games level I have been playing via steam. I don't want to start from Level 0.

                  Not necessarily. If the games are online multiplayer, then yes. But if the games are individual with offline modus, might be a yes but there is a chance of NO too.

                  M.D.V. ;) If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about? Help me to understand what I'm saying, and I'll explain it better to you Rating helpful answers is nice, but saying thanks can be even nicer.

                  D 1 Reply Last reply
                  0
                  • S super

                    OriginalGriff wrote:

                    As a thought - have you tried to boot in safe mode?

                    I tried some combination, did not work. Will try again after work.

                    cheers,

                    Super

                    ------------------------------------------ Too much of good is bad,mix some evil in it

                    N Offline
                    N Offline
                    Nelek
                    wrote on last edited by
                    #11

                    And the boot CD? Even more isolation layer from OS or drivers. Additionally you might be able to check if the HDD / SDD content is still there.

                    M.D.V. ;) If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about? Help me to understand what I'm saying, and I'll explain it better to you Rating helpful answers is nice, but saying thanks can be even nicer.

                    1 Reply Last reply
                    0
                    • N Nelek

                      super wrote:

                      My biggest issue is if I can retain the advancement in various games level I have been playing via steam. I don't want to start from Level 0.

                      Not necessarily. If the games are online multiplayer, then yes. But if the games are individual with offline modus, might be a yes but there is a chance of NO too.

                      M.D.V. ;) If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about? Help me to understand what I'm saying, and I'll explain it better to you Rating helpful answers is nice, but saying thanks can be even nicer.

                      D Offline
                      D Offline
                      dandy72
                      wrote on last edited by
                      #12

                      I don't use it myself, but I thought the whole point of Steam is that everything is stored (or at least replicated) online. That is, you could blow away your OS, reinstall, provide your credentials to Steam, and it would figure everything else on its own, from your profile to your game ownership to your saved progress. Of course that's always been one of my objections to such systems. I'd much rather own some media that I can reinstall from, than re-download tens of gigabytes worth of data. Yeah, I'm old-school in that way...

                      N 1 Reply Last reply
                      0
                      • S super

                        Yesterday I posted this The Lounge[^] Well I connected the laptop to external monitor via VGA and Saw that after Power On, It goes into blue screen of death

                        SYSTEM_SERVICE_EXCEPTION dxgkrnl.sys failure

                        Many attempts to go into safe mode or whatever has failed. Its just too adamant and Don't know what happens after it restarts. So Did I move forward one step or backward. Was Happy to see atleast some screen but then it was more frustrating.

                        cheers,

                        Super

                        ------------------------------------------ Too much of good is bad,mix some evil in it

                        D Offline
                        D Offline
                        dandy72
                        wrote on last edited by
                        #13

                        If this was a third-party hardware driver, I'd say delete the file (hook it up to another machine as a data drive in an external enclosure or through some other means) as that has saved me numerous times - not sure if it's luck, but if a driver file is missing the OS just keeps going and simply leaves the device in a disabled state in Device Manager. But I'm reading that dxgkrnl.sys is part of DirectX, so I would NOT recommend that approach in this case. As others have suggested, a Linux Live CD might help you determine whether you have faulty hardware, or just a bad Windows setup.

                        1 Reply Last reply
                        0
                        • D dandy72

                          I don't use it myself, but I thought the whole point of Steam is that everything is stored (or at least replicated) online. That is, you could blow away your OS, reinstall, provide your credentials to Steam, and it would figure everything else on its own, from your profile to your game ownership to your saved progress. Of course that's always been one of my objections to such systems. I'd much rather own some media that I can reinstall from, than re-download tens of gigabytes worth of data. Yeah, I'm old-school in that way...

                          N Offline
                          N Offline
                          Nelek
                          wrote on last edited by
                          #14

                          I would say that there are still games that save progress locally (i.e. TombRaider 2 or Deponia) You don't need to buy them again, and you can reinstall them after formats or new devices without a problem, but that doesn't mean that you play in their servers.

                          M.D.V. ;) If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about? Help me to understand what I'm saying, and I'll explain it better to you Rating helpful answers is nice, but saying thanks can be even nicer.

                          D 1 Reply Last reply
                          0
                          • N Nelek

                            I would say that there are still games that save progress locally (i.e. TombRaider 2 or Deponia) You don't need to buy them again, and you can reinstall them after formats or new devices without a problem, but that doesn't mean that you play in their servers.

                            M.D.V. ;) If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about? Help me to understand what I'm saying, and I'll explain it better to you Rating helpful answers is nice, but saying thanks can be even nicer.

                            D Offline
                            D Offline
                            dandy72
                            wrote on last edited by
                            #15

                            Nelek wrote:

                            I would say that there are still games that save progress locally (i.e. TombRaider 2 or Deponia)

                            For sure. The only online game I play is GTA Online. It was installed from DVD (although I understand you can get it through Steam), and the game nags you if it can't reach the servers while playing, but tells you your progress is being saved locally nonetheless and will be resynchronized as soon as it can reach them again. I've seen it warn me plenty of times that it couldn't reach the servers, but I have zero reason to believe I've ever lost any progress.

                            N 1 Reply Last reply
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                            • D dandy72

                              Nelek wrote:

                              I would say that there are still games that save progress locally (i.e. TombRaider 2 or Deponia)

                              For sure. The only online game I play is GTA Online. It was installed from DVD (although I understand you can get it through Steam), and the game nags you if it can't reach the servers while playing, but tells you your progress is being saved locally nonetheless and will be resynchronized as soon as it can reach them again. I've seen it warn me plenty of times that it couldn't reach the servers, but I have zero reason to believe I've ever lost any progress.

                              N Offline
                              N Offline
                              Nelek
                              wrote on last edited by
                              #16

                              But you say, GTA Online, all online games have that, specially the multiplayers, but solo games that allow to play with steam offline... not sure about the MUST synchronize. I had to restart Deponia after an image reinstauration. Might have been an error on my side, though.

                              M.D.V. ;) If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about? Help me to understand what I'm saying, and I'll explain it better to you Rating helpful answers is nice, but saying thanks can be even nicer.

                              D 1 Reply Last reply
                              0
                              • N Nelek

                                But you say, GTA Online, all online games have that, specially the multiplayers, but solo games that allow to play with steam offline... not sure about the MUST synchronize. I had to restart Deponia after an image reinstauration. Might have been an error on my side, though.

                                M.D.V. ;) If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about? Help me to understand what I'm saying, and I'll explain it better to you Rating helpful answers is nice, but saying thanks can be even nicer.

                                D Offline
                                D Offline
                                dandy72
                                wrote on last edited by
                                #17

                                Right...as I understand it (and I keep forgetting about this, since I'm not a Steam user) you can buy/install older games through Steam, and those games might predate Steam itself and not know anything about it or try to sync state and the like. In that sense, you're absolutely right, Steam is just the delivery mechanism and a game not designed for it would work just as if you had purchased/installed it from disc. And it's not Steam's responsibility in that situation to bring back your saved state between one machine and another...

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