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  3. We have a contender to exceed Microsoft's stupidity... and it is....

We have a contender to exceed Microsoft's stupidity... and it is....

Scheduled Pinned Locked Moved The Lounge
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  • C charlieg

    HP. Yes Hewlett Packard who has decided you cannot using what you just bought without an online account _and_ an internet connection. Imagine - you need to scan a document. The laptop is 10' away from the printer. I have to login to an account to be able to scan. wtf? And their s/w is absolutely terrible. They call it HP Smart but it's really HP dumb, clearly designed by a bunch of monkeys beating on keyboards with bananas. Apologies to monkeys everywhere. I should not drag them down to HP's level.

    Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.

    R Offline
    R Offline
    Rick York
    wrote on last edited by
    #11

    I completely despise HP. A few employers ago they were our biggest customer and they quickly become the worst customer I have ever had to deal with, EVER! They gave us documents on all procedures we had to follow that filled up an entire bookshelf and the best part about them was they didn't follow them yet they were supposed to. I won't even get start on the incompetence I had to deal with. Anyway, they were so bad that I vowed to never buy anything from them ever again and I haven't. FWIW, one of the their systems I worked on built inkjet cartridges. It used the most ridiculous application framework I have seen in my entire career. It was absolutely disgusting to work with. Apparently it was someone's master's degree thesis and I can't believe it survived a defense. Had I been on that board I would have rejected it entirely. I hold it and its advocates in very low regard. If any of you are reading this, I MEAN IT!

    "They have a consciousness, they have a life, they have a soul! Damn you! Let the rabbits wear glasses! Save our brothers! Can I get an amen?"

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    • C charlieg

      HP. Yes Hewlett Packard who has decided you cannot using what you just bought without an online account _and_ an internet connection. Imagine - you need to scan a document. The laptop is 10' away from the printer. I have to login to an account to be able to scan. wtf? And their s/w is absolutely terrible. They call it HP Smart but it's really HP dumb, clearly designed by a bunch of monkeys beating on keyboards with bananas. Apologies to monkeys everywhere. I should not drag them down to HP's level.

      Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.

      T Offline
      T Offline
      trønderen
      wrote on last edited by
      #12

      Another example of stupidity, although in a very different area: I am certainly not a 'prepper' of the kind that they make TV stories about, I just want to be somewhat prepared for eventualities. So I wanted a gas stove, in case we have a power blackout. 99.99% of all cooking stoves in Norway are electric, so it makes me slightly eccentric, but a few of my friends are gourmets insisting that gas burners are superior. I settled for a model for my remodeled kitchen. At the very last moment, reading its online instruction booklet, I discovered that this stove had a 'security system' that would close all gas valves in case of a power blackout. There is no way to override this (I have that in writing from the manufacturer). So when you really need a gas stove because of a blackout, it won't work. It is totally dependent on household electric power. I found an alternative. On my request, the manufacturer has provided a clear statement that in case of a blackout, the stove will still work, although not with the electrical ignition - I will have to lit the fire with a spark igniter. That is perfectly fine with me - I always used spark igniters on camping/cottage gas stoves. (This second alternative also solved another problem. In Norway, all your friends - except for the gourmets - will run you down: 'You are crazy, not going for an induction top! It is just sooooo much better!' The solution I ended up with was a half-with, two-burners gas stove for the power fallouts and for my gourmet friends, and a half-width induction stove for all the other friends of mine ... It is not just for my friends: I bought it with a cast iron grill unit that I can put on the most powerful induction zone, for grilling my steaks!)

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      • R Rick York

        I have a Canon multi-function unit at home and I like it a lot. One nice thing I found is third party ink is available for it at very inexpensive prices. I think I paid $20 for five sets of cartridges which is considerably better than 40 or 50 for one set from Canon.

        "They have a consciousness, they have a life, they have a soul! Damn you! Let the rabbits wear glasses! Save our brothers! Can I get an amen?"

        C Offline
        C Offline
        charlieg
        wrote on last edited by
        #13

        might need to look into them.

        Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.

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        • S Single Step Debugger

          We use Cannon at home. This thing prints/scans with one klick from everywhere - iOS, Windows, Android. I think if I just give it a kick, it will start printing...something. In fact, I'm convinced this printer is like the semi's brakes - the default state is printing, it needs power and software to hold it from printing.

          There is only one Vera Farmiga and Salma Hayek is her prophet! Advertise here – minimum three posts per day are guaranteed.

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          trønderen
          wrote on last edited by
          #14

          Once I get the initiative to pick up my old amateur photography hobby (getting that activity running is the big problem!), I will look for an upper-middle-class photo printer. A3 size is minimum - preferably continuous paper roll. Epson is a good name in photo printers, and a couple of my friends have bought smaller Epson models where you can refill the printer's cartridges from large bottles - and it is 'original' ink! They are very satisfied - the per-copy ink cost is significantly below other alternatives. The only disadvantage: Don't spell the ink from the bottle on anything. It is impossible to wash off. If you get it on your fingertips, you must scrub your fingers with harsh soap for a week, until the cells of your fingertips has been replaced by new cells from below. This doesn't scare me. Both cost concerns and the reputation for quality points to Epson as the provider of my next printer. AND: I have checked out - the Epson printer series works perfectly fine without a network connection. (Unless things have changed over the last six months.)

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          • D dandy72

            There's been instances where I've successfully extracted the installer content to a folder on disk. With that available, instead of running the setup.exe or whatever bootstrap process installs the whole thing, I just launched Device Manager, selected the newly added "Unknown Device", right-clicked, selected Update Driver, and then navigated to the extracted folder and told Device Manager to look in there. As long as Device Manager can find at least a set of .INF and .SYS files, you may be lucky enough to get the basics working. I know (for example) my scanner has some fancy software, but I really don't need/want it, and as long as Paint.NET sees there's an "Imaging Device" (which was enabled by installing the driver), it can perform the scan and everybody's happy (well, myself primarily, I don't care if the manufacturer doesn't get to spy on what it is I just scanned)... YMMV. But yes, I agree that requiring to have some account and being online to use some piece of hardware that is completely unrelated to networking (for one) deserves a return / refund. I also have a printer where this approach didn't work. I gave in and installed the full software, but in a VM that is dedicated to using that printer. It's spending 99.99% of its time turned off, so there's no software needlessly wasting resources and connecting all the time to who-knows-what.

            C Offline
            C Offline
            charlieg
            wrote on last edited by
            #15

            I have a couple of scrub machines around, I'll give that a try. HP must be injecting itself into the print spooler some how.

            Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.

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            • T trønderen

              Another example of stupidity, although in a very different area: I am certainly not a 'prepper' of the kind that they make TV stories about, I just want to be somewhat prepared for eventualities. So I wanted a gas stove, in case we have a power blackout. 99.99% of all cooking stoves in Norway are electric, so it makes me slightly eccentric, but a few of my friends are gourmets insisting that gas burners are superior. I settled for a model for my remodeled kitchen. At the very last moment, reading its online instruction booklet, I discovered that this stove had a 'security system' that would close all gas valves in case of a power blackout. There is no way to override this (I have that in writing from the manufacturer). So when you really need a gas stove because of a blackout, it won't work. It is totally dependent on household electric power. I found an alternative. On my request, the manufacturer has provided a clear statement that in case of a blackout, the stove will still work, although not with the electrical ignition - I will have to lit the fire with a spark igniter. That is perfectly fine with me - I always used spark igniters on camping/cottage gas stoves. (This second alternative also solved another problem. In Norway, all your friends - except for the gourmets - will run you down: 'You are crazy, not going for an induction top! It is just sooooo much better!' The solution I ended up with was a half-with, two-burners gas stove for the power fallouts and for my gourmet friends, and a half-width induction stove for all the other friends of mine ... It is not just for my friends: I bought it with a cast iron grill unit that I can put on the most powerful induction zone, for grilling my steaks!)

              C Offline
              C Offline
              charlieg
              wrote on last edited by
              #16

              Oh man, I get you. Here in America, most of the houses could have been designed by 5 yos. Whatever you can slap together in 30 days, and if we slide enough cash to the "inspectors"... My biggest beef is that there are no real range vents. If the vent over the stove sends the air back into the kitchen, it's a joke. So, when we decided to redo the kitchen, there were two non-negotiables. I wanted a gas range and I wanted a REAL range vent. I paid for both. And we are foodies, sorry, electric/induction is cute but it just does not cut it. But about your stove. Why the heck would a gas stove need to have electricity (looking at mine now)? Sure it has electronic ignition, but :) wait one...... well crap, I need to go turn off a breaker - I'll have to test it later. The only reason we have electronic ignition is to avoid pilot lights. But seriously, friends shaming you for cooking on gas? Stop feeding them. ;P tell them the induction part is broken.

              Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.

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              • C charlieg

                HP. Yes Hewlett Packard who has decided you cannot using what you just bought without an online account _and_ an internet connection. Imagine - you need to scan a document. The laptop is 10' away from the printer. I have to login to an account to be able to scan. wtf? And their s/w is absolutely terrible. They call it HP Smart but it's really HP dumb, clearly designed by a bunch of monkeys beating on keyboards with bananas. Apologies to monkeys everywhere. I should not drag them down to HP's level.

                Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.

                O Offline
                O Offline
                obermd
                wrote on last edited by
                #17

                Try to install a "wired" HP printer from a wireless laptop and you'll get even more frustrated.

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                • O obermd

                  Try to install a "wired" HP printer from a wireless laptop and you'll get even more frustrated.

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                  C Offline
                  charlieg
                  wrote on last edited by
                  #18

                  Like I said, the s/w blows. :)

                  Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.

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                  • C charlieg

                    HP. Yes Hewlett Packard who has decided you cannot using what you just bought without an online account _and_ an internet connection. Imagine - you need to scan a document. The laptop is 10' away from the printer. I have to login to an account to be able to scan. wtf? And their s/w is absolutely terrible. They call it HP Smart but it's really HP dumb, clearly designed by a bunch of monkeys beating on keyboards with bananas. Apologies to monkeys everywhere. I should not drag them down to HP's level.

                    Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.

                    Greg UtasG Offline
                    Greg UtasG Offline
                    Greg Utas
                    wrote on last edited by
                    #19

                    Having to be online to use an HP printer immediately disqualified them from consideration when we were looking for a new printer. That design decision is totally unjustifiable.

                    Robust Services Core | Software Techniques for Lemmings | Articles
                    The fox knows many things, but the hedgehog knows one big thing.

                    <p><a href="https://github.com/GregUtas/robust-services-core/blob/master/README.md">Robust Services Core</a>
                    <em>The fox knows many things, but the hedgehog knows one big thing.</em></p>

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                    • C charlieg

                      HP. Yes Hewlett Packard who has decided you cannot using what you just bought without an online account _and_ an internet connection. Imagine - you need to scan a document. The laptop is 10' away from the printer. I have to login to an account to be able to scan. wtf? And their s/w is absolutely terrible. They call it HP Smart but it's really HP dumb, clearly designed by a bunch of monkeys beating on keyboards with bananas. Apologies to monkeys everywhere. I should not drag them down to HP's level.

                      Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.

                      G Offline
                      G Offline
                      Gary R Wheeler
                      wrote on last edited by
                      #20

                      From what I can tell HP no longer develops the printers they sell. I believe their model is to provide generic software built around a set of so-called standards. Printer mechanism OEM's then provide the hardware, HP smacks a label on the CMYK-spewing abortion, and sells the result. HP gets a cut. The last couple of HP printer's I've purchased function adequately without installing the HP software crap, so I haven't. That thin, high-pitched whine you hear reverberating in the background is from Bill Hewlett and David Packard spinning in their graves.

                      Software Zen: delete this;

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                      • C charlieg

                        HP. Yes Hewlett Packard who has decided you cannot using what you just bought without an online account _and_ an internet connection. Imagine - you need to scan a document. The laptop is 10' away from the printer. I have to login to an account to be able to scan. wtf? And their s/w is absolutely terrible. They call it HP Smart but it's really HP dumb, clearly designed by a bunch of monkeys beating on keyboards with bananas. Apologies to monkeys everywhere. I should not drag them down to HP's level.

                        Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.

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                        M Offline
                        Marc Clifton
                        wrote on last edited by
                        #21

                        charlieg wrote:

                        who has decided you cannot using what you just bought without an online account _and_ an internet connection.

                        This is why I refuse to replace my wonderful, ancient, HP inkjet with a newer model. Sadly, any printer manufacturers seem to be going this route. The whole automatic re-ordering of ink is another thing that annoys me.

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                        Create a Digital Ocean Droplet for .NET Core Web API with a real SSL Certificate on a Domain

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                        • C charlieg

                          HP. Yes Hewlett Packard who has decided you cannot using what you just bought without an online account _and_ an internet connection. Imagine - you need to scan a document. The laptop is 10' away from the printer. I have to login to an account to be able to scan. wtf? And their s/w is absolutely terrible. They call it HP Smart but it's really HP dumb, clearly designed by a bunch of monkeys beating on keyboards with bananas. Apologies to monkeys everywhere. I should not drag them down to HP's level.

                          Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.

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                          J Offline
                          Jacquers
                          wrote on last edited by
                          #22

                          Maybe this will help? [Can't use the printer without Internet - HP Support Community - 8215620](https://h30434.www3.hp.com/t5/Printer-Wireless-Networking-Internet/Can-t-use-the-printer-without-Internet/td-p/8215620) I share your sentiment though - it should just work without an internet connection.

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                          • C charlieg

                            HP. Yes Hewlett Packard who has decided you cannot using what you just bought without an online account _and_ an internet connection. Imagine - you need to scan a document. The laptop is 10' away from the printer. I have to login to an account to be able to scan. wtf? And their s/w is absolutely terrible. They call it HP Smart but it's really HP dumb, clearly designed by a bunch of monkeys beating on keyboards with bananas. Apologies to monkeys everywhere. I should not drag them down to HP's level.

                            Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.

                            R Offline
                            R Offline
                            Roger Wright
                            wrote on last edited by
                            #23

                            You are so right, Charlie. HP was the premier provider of equipment and services when I was designing test systems for the DoD, along with Tektronix. As quality providers, neither still exists so far as I can tell.

                            Will Rogers never met me.

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                            • C charlieg

                              HP. Yes Hewlett Packard who has decided you cannot using what you just bought without an online account _and_ an internet connection. Imagine - you need to scan a document. The laptop is 10' away from the printer. I have to login to an account to be able to scan. wtf? And their s/w is absolutely terrible. They call it HP Smart but it's really HP dumb, clearly designed by a bunch of monkeys beating on keyboards with bananas. Apologies to monkeys everywhere. I should not drag them down to HP's level.

                              Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.

                              R Offline
                              R Offline
                              Rage
                              wrote on last edited by
                              #24

                              Exactly the same WTF I had a couple of days ago. You can bypass it with the windows integrated scan software, but still.

                              Do not escape reality : improve reality !

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                              • C charlieg

                                HP. Yes Hewlett Packard who has decided you cannot using what you just bought without an online account _and_ an internet connection. Imagine - you need to scan a document. The laptop is 10' away from the printer. I have to login to an account to be able to scan. wtf? And their s/w is absolutely terrible. They call it HP Smart but it's really HP dumb, clearly designed by a bunch of monkeys beating on keyboards with bananas. Apologies to monkeys everywhere. I should not drag them down to HP's level.

                                Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.

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                                P Offline
                                Paul Sanders the other one
                                wrote on last edited by
                                #25

                                My sympathies, it sounds like a total pain. And apologies might be due to bananas also, yes? x

                                Paul Sanders. If I had more time, I would have written a shorter letter - Blaise Pascal. Some of my best work is in the undo buffer.

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                                • G Gary R Wheeler

                                  From what I can tell HP no longer develops the printers they sell. I believe their model is to provide generic software built around a set of so-called standards. Printer mechanism OEM's then provide the hardware, HP smacks a label on the CMYK-spewing abortion, and sells the result. HP gets a cut. The last couple of HP printer's I've purchased function adequately without installing the HP software crap, so I haven't. That thin, high-pitched whine you hear reverberating in the background is from Bill Hewlett and David Packard spinning in their graves.

                                  Software Zen: delete this;

                                  R Offline
                                  R Offline
                                  Rich Leyshon
                                  wrote on last edited by
                                  #26

                                  Gary R. Wheeler wrote:

                                  The last couple of HP printer's I've purchased function adequately without installing the HP software crap, so I haven't.

                                  That worked for me for a while but then it realised and installed PrintSmart (or whatever it is called) itself. Then everything stopped working, had to uninstall and re-install. It then failed to install wirelessly so I ran a cable to it and now the PC sees the printer twice and I can print either way, even though it claimed not to have installed the wireless version. Oh, and the printing software occasionally tries to re-install itself and for reasons I cannot begin to fathom, I have one desktop icon for scanning mode and another one that accesses printing and scanning .... And when it does re-install itself it changes some print settings that disable double sided printing and I have to go deep into Windows settings to change something to re-enable it. But apart from that, it's great.

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                                  • R Roger Wright

                                    You are so right, Charlie. HP was the premier provider of equipment and services when I was designing test systems for the DoD, along with Tektronix. As quality providers, neither still exists so far as I can tell.

                                    Will Rogers never met me.

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                                    charlieg
                                    wrote on last edited by
                                    #27

                                    I loved HP Test Equipment (Hughes Aircraft Missile Systems 82-85). Tektronix was the only digitizer we used as well. We were working with one of HP's new HPIB counters, and the code in it was so messed up. I finally tracked an engineer down for the product and sent him a list of defects. One example: you can trigger going high or low, but I finally figured out that they had them backwards. The engineer *tried* to play down the issue, said "well, you can fix that in your code right? I pointed out that for the $$ charged, why was I having to dick up my code because of his crappy code? To his credit, he did not hang up on me.

                                    Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.

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                                    • C charlieg

                                      HP. Yes Hewlett Packard who has decided you cannot using what you just bought without an online account _and_ an internet connection. Imagine - you need to scan a document. The laptop is 10' away from the printer. I have to login to an account to be able to scan. wtf? And their s/w is absolutely terrible. They call it HP Smart but it's really HP dumb, clearly designed by a bunch of monkeys beating on keyboards with bananas. Apologies to monkeys everywhere. I should not drag them down to HP's level.

                                      Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.

                                      K Offline
                                      K Offline
                                      Kate X257
                                      wrote on last edited by
                                      #28

                                      I just scanned a document without creating an account or logging in, using HP Smart, to verify this. And as I expected, you don't have to create an account, you can cancel out of it and still scan documents. It just looks like you need to create an account, but you technically don't have to agree with that. After that, it doesn't prompt you again, as far as I can tell.

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                                      • C charlieg

                                        HP. Yes Hewlett Packard who has decided you cannot using what you just bought without an online account _and_ an internet connection. Imagine - you need to scan a document. The laptop is 10' away from the printer. I have to login to an account to be able to scan. wtf? And their s/w is absolutely terrible. They call it HP Smart but it's really HP dumb, clearly designed by a bunch of monkeys beating on keyboards with bananas. Apologies to monkeys everywhere. I should not drag them down to HP's level.

                                        Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.

                                        A Offline
                                        A Offline
                                        Amarnath S
                                        wrote on last edited by
                                        #29

                                        I use Canon. It has none of those quirks. Maybe they'll get ideas from HP, in future.

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                                        • R Ron Anders

                                          It's not stupid, it's mean and deliberate.

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                                          Matt Bond
                                          wrote on last edited by
                                          #30

                                          My personal rule - never assume malicious behavior when incompetence would suffice.

                                          Bond Keep all things as simple as possible, but no simpler. -said someone, somewhere

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