Pretty confident we have nothing to worry about AI
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It's controlled by idiots. I'm in a chat battle with a credit card company. I just want to close one of *4* cards I have with them. Their AI driven chat bot (their words not mine) is a mindless idiot. Please, God, do not offer control to nukes to this stuff. addendum: yeh me, I made it into Insider :)
Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.
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It's controlled by idiots. I'm in a chat battle with a credit card company. I just want to close one of *4* cards I have with them. Their AI driven chat bot (their words not mine) is a mindless idiot. Please, God, do not offer control to nukes to this stuff. addendum: yeh me, I made it into Insider :)
Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.
charlieg wrote:
not offer control to nukes to this stuff.
We should be fine. "The only way to win is not to play." -- WOPR
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It's controlled by idiots. I'm in a chat battle with a credit card company. I just want to close one of *4* cards I have with them. Their AI driven chat bot (their words not mine) is a mindless idiot. Please, God, do not offer control to nukes to this stuff. addendum: yeh me, I made it into Insider :)
Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.
I hate those automated assistants. They can only give info that's easily found on the website. The only reason I'm chatting is because the site can't do what I want. My last conversation went something like: "Hi, I'm the automated assistant. How can I help you?" "You can't. You've never been able to. You're a worthless POS that should be aborted." "I sense that you're a little frustrated. Would you like to talk to a real person?" "Yes. And I hope this session is recorded so the idiot that thinks you're a good idea can learn that you should be deleted. Permanently."
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It's controlled by idiots. I'm in a chat battle with a credit card company. I just want to close one of *4* cards I have with them. Their AI driven chat bot (their words not mine) is a mindless idiot. Please, God, do not offer control to nukes to this stuff. addendum: yeh me, I made it into Insider :)
Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.
We'll have to come up with a new acronym; DSINDSOUT (Dumb shit in, dumb shit out)
Give me coffee to change the things I can and wine for those I can not! PartsBin an Electronics Part Organizer - An updated version available! JaxCoder.com Latest Article: Simon Says, A Child's Game
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It's controlled by idiots. I'm in a chat battle with a credit card company. I just want to close one of *4* cards I have with them. Their AI driven chat bot (their words not mine) is a mindless idiot. Please, God, do not offer control to nukes to this stuff. addendum: yeh me, I made it into Insider :)
Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.
I phoned my local bank branch about this "credit card thing" when I wouldn't wait for the CC company. It got fixed. Letters saying it got fixed and sorry. (A $1.50 charge I didn't make; in another country). And all I did was ask about it. I gathered they were generally curious about how I thought to contact my bank branch instead of waiting "a minimum of one hour" on the credit company's phone. I guess people tend to not do what I did.
"Before entering on an understanding, I have meditated for a long time, and have foreseen what might happen. It is not genius which reveals to me suddenly, secretly, what I have to say or to do in a circumstance unexpected by other people; it is reflection, it is meditation." - Napoleon I
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It's controlled by idiots. I'm in a chat battle with a credit card company. I just want to close one of *4* cards I have with them. Their AI driven chat bot (their words not mine) is a mindless idiot. Please, God, do not offer control to nukes to this stuff. addendum: yeh me, I made it into Insider :)
Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.
You're looking at this the wrong way. The question is not whether the AI is smart, the question is if it's smarter than a regular support person. I've contacted enough support to know the is probably the case X|
Best, Sander Azure DevOps Succinctly (free eBook) Azure Serverless Succinctly (free eBook) Migrating Apps to the Cloud with Azure arrgh.js - Bringing LINQ to JavaScript
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It's controlled by idiots. I'm in a chat battle with a credit card company. I just want to close one of *4* cards I have with them. Their AI driven chat bot (their words not mine) is a mindless idiot. Please, God, do not offer control to nukes to this stuff. addendum: yeh me, I made it into Insider :)
Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.
Depends on the company, I think. I use an email host for business email; I needed to find out the details for my MX records (domain hosted elsewhere). The chatbot looked at my query, instantly Noped right out of it and sent it to a human, who then emailed me the necessary information for MX and TXT domain records. I like that kind of chatbot.
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Depends on the company, I think. I use an email host for business email; I needed to find out the details for my MX records (domain hosted elsewhere). The chatbot looked at my query, instantly Noped right out of it and sent it to a human, who then emailed me the necessary information for MX and TXT domain records. I like that kind of chatbot.
Member 13301679 wrote:
The chatbot looked at my query, instantly Noped right out of it and sent it to a human... I like that kind of chatbot.
sadly, this is not the usual case Specially when dealing with Smart "answering machines" on the phone. X|
M.D.V. ;) If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about? Help me to understand what I'm saying, and I'll explain it better to you Rating helpful answers is nice, but saying thanks can be even nicer.
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It's controlled by idiots. I'm in a chat battle with a credit card company. I just want to close one of *4* cards I have with them. Their AI driven chat bot (their words not mine) is a mindless idiot. Please, God, do not offer control to nukes to this stuff. addendum: yeh me, I made it into Insider :)
Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.
"I just want to close one of *4* cards I have with them" may the force be with you i tried to close one of my cards that didn't have any changes on it for a period of 12 years, until i gave up. and this was with a human. i must say i tried peacefully to do it, over the counter. i would go there, ask them to erase my card out of existence. they would ask why, to which i always replied, i don't want to find out in the future that i owe you some money. they would say, but sir you account equals zero for X years, and i would say, i'm afraid that some day it would equal -zero, and then -0.000000001$ and then after 15 years it would equal X * -1463$ they always responded, ok we'll mark it for deletion if there is no usage of this account within next 3 months. after 3 years passed i went to check on the account and it was still active. i have repeated the procedure +2 times, without successes and then i gave up. “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 - this should be written on every wall Those that put *class* in JavaScript are the same that put *var* in C#
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It's controlled by idiots. I'm in a chat battle with a credit card company. I just want to close one of *4* cards I have with them. Their AI driven chat bot (their words not mine) is a mindless idiot. Please, God, do not offer control to nukes to this stuff. addendum: yeh me, I made it into Insider :)
Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.
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I hate those automated assistants. They can only give info that's easily found on the website. The only reason I'm chatting is because the site can't do what I want. My last conversation went something like: "Hi, I'm the automated assistant. How can I help you?" "You can't. You've never been able to. You're a worthless POS that should be aborted." "I sense that you're a little frustrated. Would you like to talk to a real person?" "Yes. And I hope this session is recorded so the idiot that thinks you're a good idea can learn that you should be deleted. Permanently."
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It's controlled by idiots. I'm in a chat battle with a credit card company. I just want to close one of *4* cards I have with them. Their AI driven chat bot (their words not mine) is a mindless idiot. Please, God, do not offer control to nukes to this stuff. addendum: yeh me, I made it into Insider :)
Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.
I seriously need to work on my sarcastic writing skills, but all of you make good points. Banks do not like you to close accounts. The other day I was trying to cancel my OOMA VOIP account. It was actually functional but two things happened - the family really started using their cell phones for everything and the ooma device broke. Now when I purchased this, I set it up all online, created an account on line, registered a credit card online, etc. Contacted them online - "support" is available 24x7. But if you want to cancel, you have to call them for "account security." I'm tired of people making it hard to cancel, so I created a virtual CC number that expires next month and has a $5 spending limit. Good luck ooma :)
Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.
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You're looking at this the wrong way. The question is not whether the AI is smart, the question is if it's smarter than a regular support person. I've contacted enough support to know the is probably the case X|
Best, Sander Azure DevOps Succinctly (free eBook) Azure Serverless Succinctly (free eBook) Migrating Apps to the Cloud with Azure arrgh.js - Bringing LINQ to JavaScript
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It's controlled by idiots. I'm in a chat battle with a credit card company. I just want to close one of *4* cards I have with them. Their AI driven chat bot (their words not mine) is a mindless idiot. Please, God, do not offer control to nukes to this stuff. addendum: yeh me, I made it into Insider :)
Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.
The chat bots seem to be universally dreadful in my experience. One of my providers has both a chat bot and a real chat. But they make it hard to actually get to the real chat. However, they did eventually give me a direct url to the real chat for future reference. I suggested they make it easier for actual paying customers, as opposed to inquirers, to get to a real chat. Even if they first direct you to an FAQ to cut down on trivial interactions. They probably haven't done that though.
Kevin
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"I just want to close one of *4* cards I have with them" may the force be with you i tried to close one of my cards that didn't have any changes on it for a period of 12 years, until i gave up. and this was with a human. i must say i tried peacefully to do it, over the counter. i would go there, ask them to erase my card out of existence. they would ask why, to which i always replied, i don't want to find out in the future that i owe you some money. they would say, but sir you account equals zero for X years, and i would say, i'm afraid that some day it would equal -zero, and then -0.000000001$ and then after 15 years it would equal X * -1463$ they always responded, ok we'll mark it for deletion if there is no usage of this account within next 3 months. after 3 years passed i went to check on the account and it was still active. i have repeated the procedure +2 times, without successes and then i gave up. “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 - this should be written on every wall Those that put *class* in JavaScript are the same that put *var* in C#
I think that they would be more willing to close an account if they were told that you think that you have lost your card, or that it may have been stolen. Once reported to them, they might be liable to absorb the charges themselves. They don't like losing money.
"Fairy tales do not tell children the dragons exist. Children already know that dragons exist. Fairy tales tell children the dragons can be killed." - G.K. Chesterton
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It's controlled by idiots. I'm in a chat battle with a credit card company. I just want to close one of *4* cards I have with them. Their AI driven chat bot (their words not mine) is a mindless idiot. Please, God, do not offer control to nukes to this stuff. addendum: yeh me, I made it into Insider :)
Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.
I'm shocked by the VueJS component ChatGPT 3.5 (bing.com/new) generated for me, worked out of the box (one tiny bug, most likely caused by my inaccurate instructions). Dunno whether there's anything to worry about but check out what Musk says.
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It's controlled by idiots. I'm in a chat battle with a credit card company. I just want to close one of *4* cards I have with them. Their AI driven chat bot (their words not mine) is a mindless idiot. Please, God, do not offer control to nukes to this stuff. addendum: yeh me, I made it into Insider :)
Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.
Related story: A couple of weeks ago, I ordered an item from a major online merchant. When the delivery day came, two identical packages were left at my door. I checked just to make sure I hadn't accidentally doubled my order... nope, only one. The support link took me to the cheerful AI chatbot which got the numbers correct but interpreted my issue as having ordered two items and only receiving one. It was getting ready to send me yet another. :| Thankfully, there was eventually an option to speak with a genuinely intelligent being who understood the issue and assured me that I would not be charged for the second item. We have nothing to worry about - just don't put an AI in charge of anything!
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You are a cruel man :). But I suppose this is true...
Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.
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I think that they would be more willing to close an account if they were told that you think that you have lost your card, or that it may have been stolen. Once reported to them, they might be liable to absorb the charges themselves. They don't like losing money.
"Fairy tales do not tell children the dragons exist. Children already know that dragons exist. Fairy tales tell children the dragons can be killed." - G.K. Chesterton
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I hate those automated assistants. They can only give info that's easily found on the website. The only reason I'm chatting is because the site can't do what I want. My last conversation went something like: "Hi, I'm the automated assistant. How can I help you?" "You can't. You've never been able to. You're a worthless POS that should be aborted." "I sense that you're a little frustrated. Would you like to talk to a real person?" "Yes. And I hope this session is recorded so the idiot that thinks you're a good idea can learn that you should be deleted. Permanently."
Pretty much exactly what I do every time. Same with Telephone IVR's, I just do everything I can to scramble/crash them, so they have no choice but to default to the "I'm broken, let's go to a human" behaviour. Seems though now, that many companies are onto people playing this game, so there is now yet another arms race evolving, where-by companies are actively pursuing solutions to prevent this "Abuse (as they see it)" happening.
